Platform Integration Architect Intermediate Practice Exam: Medium Difficulty 2025

A global company is assessing its current integration landscape. Salesforce is integrated to an on-prem ERP using point-to-point integrations, and multiple downstream systems consume overlapping customer data. The enterprise architect wants to reduce duplication and make it easier to change back-end systems without impacting Salesforce. Which assessment finding most strongly indicates the need for an integration layer (middleware) pattern?

A service organization needs near-real-time case status updates from Salesforce to an external customer portal. The business requires that portal users always see the latest status within seconds, but occasional delays are acceptable during peak load. The portal team prefers not to poll Salesforce APIs. Which integration approach best meets the business need?

A retailer uses Salesforce for customer service and a separate OMS (order management system) as the system of record for Orders. Agents need to view order details in Salesforce and occasionally initiate an order cancellation that must be processed by the OMS. Cancellations must be confirmed to the agent immediately if the request was accepted, but fulfillment status changes should flow back to Salesforce asynchronously. Which set of integration requirements best matches this scenario?

A company is integrating Salesforce with multiple back-end systems through an enterprise middleware. The middleware team asks how Salesforce should expose functionality for creating a customer and retrieving eligibility information. Requirements include strong contract governance, schema validation, and the ability to evolve the interface without breaking consumers. Which Salesforce exposure approach best fits?

A financial services company must integrate Salesforce with an external KYC provider. The agent clicks a button in Salesforce to run a KYC check and needs the result displayed on-screen. The provider sometimes takes up to 20 seconds to respond, and timeouts are a concern. Which design best balances user experience and integration reliability?

A company integrates Salesforce with an external MDM system. The MDM is the system of record for customer identities and publishes updates. Salesforce must receive updates reliably, handle duplicates, and ensure that updates are applied in the correct order per customer. Which design is most appropriate?

An organization is designing integrations between Salesforce and multiple internal APIs. Security requires end-to-end user traceability for some operations (knowing which Salesforce user initiated the transaction) and also supports system-to-system integrations for scheduled jobs. What is the best approach to satisfy both requirements?

A team must build an integration that sends changed Account data from Salesforce to a downstream data platform. The downstream system can accept changes asynchronously and prefers to process them in micro-batches. The Salesforce org has heavy Account update volume. Which build approach is most appropriate and scalable?

Salesforce receives orders from an external e-commerce platform via an API. The e-commerce platform occasionally retries the same request if it doesn’t receive a timely response. Salesforce must avoid creating duplicate Orders. Which implementation detail best addresses this requirement?

An integration between Salesforce and a billing system is experiencing intermittent failures. The support team needs faster root-cause analysis and proactive alerting when error rates spike. Which maintenance design is most effective?