Platform Administrator Advanced Practice Exam: Hard Questions 2025

A global company has multiple business units using the same Salesforce org. Each business unit must maintain its own fiscal year settings and standard working hours for support SLAs, without affecting other business units. The admin is asked to implement this immediately without code. What should the admin recommend?

A company uses a public Experience Cloud site for case deflection. Anonymous users should be able to search Knowledge articles and see article content, but internal-only articles must never be exposed. After enabling guest user access to Knowledge, the security team finds that some restricted articles can be discovered via search results. What is the most robust admin-level approach to prevent any internal-only article exposure to guest users?

A sales org has a custom object, Deal_Review__c, with a master-detail relationship to Opportunity. The business now needs Deal_Review__c records to sometimes exist without an Opportunity (e.g., early-stage reviews) while still supporting roll-up summaries from Deal_Review__c to Opportunity when linked. What is the best solution with minimal disruption and no code, while preserving reporting capability?

A Lightning record page for Account includes several related list single components and a dynamic highlights panel. Users complain the page is slow only for accounts with many related records. The admin confirms the issue occurs primarily on mobile. What is the best set of design changes to improve performance while maintaining access to related information?

A business uses Person Accounts and wants to enforce that 'Preferred Contact Method' is required only when the account is a Person Account and the person has opted into marketing. The field exists on Account. The admin must enforce this for UI, API, and data loads, without creating duplicate fields. What is the best solution?

Marketing wants to automatically associate incoming web leads to existing Contacts when an email match is found, but the sales team requires that Leads still be created (for attribution) and converted later by reps. The admin must prevent duplicate Contacts from being created during conversion and maintain lead source reporting. What should the admin implement?

A service center uses Email-to-Case and Case auto-response rules. Customers report receiving two auto-replies intermittently: one immediately and another a few minutes later. The admin sees both were sent from Salesforce, not an external mail server. Which is the most likely root cause to investigate first?

A company uses Case Teams for collaboration. They want any user added as a Case Team member to automatically gain edit access to the Case, but only for cases in a specific Record Type (Escalations). They also want this to work even when the case is private (OWD = Private). What should the admin do?

An org has inconsistent report results: two users running the same report (same filters) see different row counts. The Report is based on Opportunities. OWD for Opportunities is Private. The VP of Sales expects managers to see all subordinate opportunities but not peers. Which configuration should the admin verify first as the most likely cause?

A record-triggered Flow updates a related record whenever an Opportunity Stage changes. Users report intermittent 'UNABLE_TO_LOCK_ROW' errors when multiple reps update opportunities under the same Account during peak hours. The admin must reduce locking without removing the automation. What is the best approach?