Salesforce Certified Platform App Builder Intermediate Practice Exam: Medium Difficulty 2025

Sales reps complain that they can't find the right fields while creating Opportunities because different teams need different fields. The admin wants to show only relevant fields based on Opportunity Record Type while still using the same page layout where possible. Which solution best meets the requirement with minimal maintenance?

A support team needs to capture multiple issue categories per Case, and categories must be reportable and reusable across many Cases. The business also wants to manage the list of categories centrally without deploying metadata changes each time. What should the admin build?

A company wants an approval process for Discount Requests. When a request is submitted, it should be routed to the requester's manager. If the manager approves and the discount is over 30%, it must also be approved by Finance. If rejected at any step, the request should be marked Rejected and the requester notified. What is the best declarative solution?

Marketing needs a way to ensure all Leads have a standardized Country value for routing and reporting. They want users to still type a country name, but Salesforce should store a normalized value automatically. What should the admin use?

An admin needs to automatically create a Task for the Account Owner when a Case is escalated (Escalated__c changes from false to true). The Task should be created only once per escalation event and must include details from the Case. What is the best solution?

A service manager wants a dashboard that shows Case volume by Priority for their team only. Each manager should see the same dashboard but filtered automatically to Cases owned by users in their role hierarchy. What should the admin configure?

A company sells subscription products and needs to track subscription start/end dates per product on an Opportunity. They also need to report on subscriptions independently of Opportunities in the future. What data model should the admin implement?

An admin is deploying a new custom object, fields, and flows from a sandbox to production. They want to ensure only required components are deployed and dependencies are included, while also supporting a review/approval process for changes. Which approach best fits?

A sales operations team wants to prevent users from moving an Opportunity to 'Closed Won' unless a signed contract is attached and the Contract Signed Date is populated. The rule should apply only to the 'New Business' record type. What should the admin use?

A custom screen flow is used by agents to create a Case and related Contact in one guided process. Agents report that the flow is hard to use on mobile because of too many inputs on one screen. Which improvement best enhances usability without changing the underlying data model?