Platform Administrator II Intermediate Practice Exam: Medium Difficulty 2025

A sales operations team needs an automation that updates an Opportunity when the related Account’s Tier changes. The update should occur for existing Opportunities (already in the pipeline), and the solution must be maintainable by admins. What should an admin implement?

A company uses an autolaunched Flow to create multiple related records when a Case is escalated. Occasionally, some records fail to create due to validation rules. The admin needs to capture the error details, notify a queue, and prevent partial data creation when possible. What is the best approach?

An admin needs to route Cases to different queues based on Product and Severity. The logic changes frequently and must be updated without deploying code. The routing should happen immediately when a Case is created. What solution should the admin recommend?

A company wants to ensure that only users in the "Contract Managers" group can edit the Contract "Discount %" field, while all users can still view it. The restriction must apply everywhere (page layouts, API, inline edit). What should an admin do?

A private sharing model is used for Opportunities. Sales managers must see all Opportunities owned by users in their region, but managers should not gain access to Opportunities outside their region. Regions are modeled as a custom field on User. What should the admin implement?

A service team needs to access Cases in Salesforce from a partner community (Experience Cloud). Partners should only see Cases related to their own Account and should not see internal-only fields. What combination of controls best meets the requirement?

Marketing imported 200,000 Leads and now wants to remove duplicates where Email matches, while keeping the most recently modified record and merging related activities when possible. What should an admin use?

An admin is asked to build a report showing, for each Account Owner, the total number of open Opportunities and the sum of Amount, filtered to Opportunities created this quarter. Users also want to drill into the list of Opportunities per owner. Which reporting approach best meets this requirement?

Users complain that a custom object page loads slowly. The object has multiple record types and very different processes for Sales vs. Support. The admin wants to reduce clutter and improve usability without changing security. What should the admin do first?

An org has multiple flows and validation rules on Case that sometimes conflict, causing users to see errors after save. The admin needs a strategy to reduce conflicts and make outcomes predictable while keeping governance. What should the admin do?