latest servicenow version Practice Exam 2025: Latest Questions

A user wants to quickly find a record by typing part of its number (for example, an Incident starting with INC) from any screen. Which interface feature is designed for this?

You are configuring a field so it automatically shows a limited set of choices based on the value of another field on the same form (for example, Category -> Subcategory). What is the best practice solution?

On an Incident form, you want to display a calculated value (such as how many related Problems exist) without storing that value in the database. Which field type is intended for this purpose?

A manager wants a dashboard that shows a list of high-priority incidents and a trend chart. What ServiceNow feature should you use to present multiple reports and widgets on a single page?

A developer created a new application scope and added tables and scripts. You need to move these changes from development to test. Which approach is the standard method for capturing and moving configuration changes?

You import users from an external source. Some records update existing users while others create new users. What import mechanism determines whether to update an existing record or insert a new one?

You need to ensure the Assignment group field is mandatory whenever an Incident state is set to "In Progress". Users should be prevented from saving if the requirement is not met, including from list edits and imports. Which is the best solution?

A report should only show incidents assigned to the currently logged-in user, without creating separate reports per user. Which technique is most appropriate?

A developer needs a field on the Task table that is read-only for most users but editable for users with a specific role. What is the most secure and maintainable way to enforce this requirement?

An import is creating duplicate Configuration Items (CIs) because the source system sometimes sends the same CI with different names but the same serial number. You need to prevent duplicates and ensure updates occur to the existing CI when serial number matches. What should you configure?

A user opens an Incident and notices that the field "Category" is missing from the form, but other users can see it. What is the most likely reason?

Which ServiceNow feature provides end users a guided, step-by-step interface to submit requests and complete tasks (for example, resetting a password) without navigating multiple forms?

A report needs to show the number of incidents grouped by Assignment group. Which report type is typically most appropriate?

A business rule updates a field value, but a developer wants to ensure that any matching workflows and Flow Designer flows are NOT triggered by that update. Which method is the best fit in a server-side script?

An administrator needs to restrict read access to only those Incident records where the logged-in user is the caller. What is the recommended way to implement this requirement?

A scheduled import runs successfully, but new records are not being created in the target table. Existing records are also not updated. The import set has rows. Which configuration is most likely missing?

A team wants to automate: when a catalog request is approved, create a change request and then notify the requester when the change is implemented. Which approach is most aligned with current platform best practices for process automation?

Users report they are not receiving an email notification when an incident is assigned to them. The notification is active and the user has a valid email address. Which is the BEST next troubleshooting step?

A developer creates an ACL script to allow access if the current user has the same department as the record's requested_for user. In the ACL script, which object is typically used to reference the record being accessed?

A company has a parent table (Case) and multiple child tables (HR Case, Facilities Case). They want a report that includes all cases across all child tables with consistent fields. Which table should the report be built on for best results?

A support agent opens an Incident and cannot see the Notes field, but other agents can. The field exists on the table and appears on the form layout. What is the most likely cause?

A department wants users to submit a "New Laptop" request from the Service Portal. They also want approvals and task fulfillment to be generated automatically. Which ServiceNow feature is designed for this?

You need to load a one-time list of 5,000 new Locations from a spreadsheet into the cmn_location table. You also want to update existing locations when a matching location code is found. What is the best approach?

A user reports they are not receiving email notifications for newly assigned incidents. Other users receive them. You verify the notification is active and configured for "Assignment group" and "Assigned to". What should you check first?

Your organization wants to restrict deletion of records on a custom table so that only users with the admin role can delete, while all users with a custom role can read and create records. What is the recommended way to enforce this?