developer.servicenow Certification: Complete Guide 2025
Exam Code: CSA
Configure and administer ServiceNow platform.
Exam Details
ServiceNow Certified System Administrator Resources
Everything you need to prepare for and pass your exam
Practice Exam
Full-length ServiceNow Certified System Administrator practice test
Exam Simulator
Realistic exam simulation experience
Mock Exam
Full-length timed mock exam
Study Guide
Comprehensive study materials
Exam Objectives
Official exam domains and topics
Free Practice Test
Free sample questions to try
Exam Domains & Topics
Master these 7 domains to pass your exam
Platform Overview and Navigation
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Instance Configuration
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Self-Service and Process Automation
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Database Administration
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Data Migration and Integration
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Notifications and Reporting
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Development
of exam
Who Should Take This Exam?
This certification is ideal for the following professionals
- IT professionals seeking ServiceNow expertise
- Service Management practitioners
- Cloud architects and engineers
- DevOps and infrastructure specialists
- Technical leads and solution architects
- Career changers entering cloud computing
Recommended Study Timeline
Plan your preparation effectively
8-12 weeks
Recommended study duration
Weeks 1-2: Foundation
Review exam objectives & core concepts
Weeks 3-6: Deep Dive
Study each domain with hands-on practice
Weeks 7-8: Practice & Review
Take practice exams & focus on weak areas
Practice by Difficulty
Choose your challenge level
Practice Question Banks
Extensive question collections for thorough preparation
2025 Exam Resources
Latest materials updated for the current exam version
Career Opportunities
Related Job Titles
$95,000
Average Annual Salary
ServiceNow Certified System Administrator FAQs
Common questions about the CSA certification exam
The ServiceNow Certified System Administrator is a professional certification offered by ServiceNow that validates your expertise in the relevant technology domain. The exam code is CSA. This certification demonstrates your ability to design, implement, and manage solutions using ServiceNow technologies.
The ServiceNow Certified System Administrator exam typically contains 60 questions. These questions are a mix of multiple-choice and scenario-based questions designed to test both theoretical knowledge and practical application.
The passing score for the ServiceNow Certified System Administrator exam is 70%. Note that ServiceNow uses a scaled scoring system, so focus on understanding all exam domains thoroughly rather than just achieving the minimum score.
The ServiceNow Certified System Administrator exam duration is 90 minutes (2 hours). This includes time for reviewing your answers. We recommend practicing with timed mock exams to manage your time effectively.
The ServiceNow Certified System Administrator exam costs $150. Prices may vary by region and are subject to change. ServiceNow occasionally offers discounts or voucher programs for certification exams.
The ServiceNow Certified System Administrator certification is valid for Annual. To maintain your certification, you'll need to recertify before it expires, either by passing the current exam version or through ServiceNow's continuing education program.
While ServiceNow doesn't always require formal prerequisites, we recommend having hands-on experience with the relevant technologies. Familiarity with core concepts and practical experience will significantly improve your chances of passing the exam.
Yes, the ServiceNow Certified System Administrator exam is proctored and can be taken either at a testing center or online through remote proctoring. Online proctoring allows you to take the exam from home while being monitored via webcam. Ensure you have a quiet, private space with a stable internet connection if choosing the online option.
If you don't pass the ServiceNow Certified System Administrator exam on your first attempt, you can retake it. ServiceNow typically has a waiting period between attempts (usually 14 days for the first retake). Use this time to review the areas where you struggled and take additional practice exams.
To prepare for the ServiceNow Certified System Administrator exam, we recommend: 1) Review the official exam guide and objectives, 2) Gain hands-on experience with the technologies, 3) Use practice exams to identify knowledge gaps, 4) Study each exam domain thoroughly, and 5) Join study groups or forums to discuss challenging topics with other candidates.
About the ServiceNow Certified System Administrator Certification
The ServiceNow Certified System Administrator (CSA) is a associate-level certification offered by ServiceNow. This certification validates your expertise in service management and is recognized globally by employers seeking qualified professionals.
Why Get ServiceNow Certified System Administrator Certified?
- Career Advancement: Certified professionals earn an average of $95,000 per year
- Industry Recognition: ServiceNow certifications are respected worldwide
- Skill Validation: Demonstrate your expertise to employers and clients
How to Prepare for CSA
Hydranode offers comprehensive preparation materials including practice exams, study guides, and free practice tests to help you pass on your first attempt.