ServiceNow
Exam Blueprint
CSA
ServiceNow Certified System AdministratorExam Objectives
Master all 7 exam domains for the CSA certification. Understanding the exam objectives and their weightings is crucial for focused, efficient preparation.
Exam Overview
Total Domains7
Difficulty
ASSOCIATE
Questions60
Passing Score70%
Exam Domains
All Exam Objectives
7 domains covering 100% of the exam
1
Platform Overview and Navigation
10% of exam10%
~6 questions
2
Instance Configuration
15% of exam15%
~9 questions
3
Self-Service and Process Automation
20% of exam20%
~12 questions
4
Database Administration
15% of exam15%
~9 questions
5
Data Migration and Integration
10% of exam10%
~6 questions
6
Notifications and Reporting
15% of exam15%
~9 questions
7
Development
15% of exam15%
~9 questions
Strategy
Study Strategy by Domain Weight
Prioritize your study time based on exam weightings
Highest Priority
Self-Service and Process Automation
20%
Allocate approximately 16 hours of study time
Instance Configuration
15%
Allocate approximately 12 hours of study time
Database Administration
15%
Allocate approximately 12 hours of study time
Notifications and Reporting
15%
Allocate approximately 12 hours of study time
Development
15%
Allocate approximately 12 hours of study time
Platform Overview and Navigation
10%
Allocate approximately 8 hours of study time