AIF-C01 Question 20
Select 3A retail company wants to enhance its customer experience by using AI. They want to implement a solution that can recommend products based on user preferences, identify customer sentiment from reviews, and forecast inventory demand. Which of the following are practical AI use cases for their requirements?
- A
Use a recommendation system to suggest products based on user browsing and purchase history.
- B
Deploy a natural language processing (NLP) model to analyze customer reviews and classify sentiment.
- C
Implement a chatbot to automate responses to customer inquiries about store hours.
- D
Use a machine learning model to predict inventory demand based on historical sales data.
- E
Build a computer vision model to track customer movement in physical stores for marketing purposes.
Show answer and explanation
Correct answers: A, B, D
Explanation
The company's requirements align with practical AI use cases such as recommendations for personalized experiences, sentiment analysis to gauge customer opinions, and demand forecasting to manage inventory. Chatbots for store hours and computer vision for in-store tracking are valid use cases but do not directly address the company's specified goals.
- A. Correct.
This is a practical AI use case. Recommendation systems are commonly used in retail to enhance customer experience by suggesting personalized product recommendations.
- B. Correct.
This is a practical AI use case. NLP models can analyze customer reviews to identify sentiment, helping businesses understand customer opinions about their products or services.
- C. Incorrect.
This is not directly related to the requirements. While chatbots are useful in customer service, automating responses about store hours does not align with the stated use cases.
- D. Correct.
This is a practical AI use case. Machine learning models can be used to forecast inventory demand, helping businesses optimize stock levels and reduce costs.
- E. Incorrect.
This is not one of the stated requirements. While computer vision for tracking customer movement is a valid AI use case, it does not directly address the company's described needs.