CLF-C02 Question 266
Single answerYour company has recently migrated its workloads to AWS and is looking for 24/7 access to cloud support engineers to resolve critical issues. Additionally, the company wants access to general architectural guidance to optimize its infrastructure. Which AWS Support plan is the most appropriate for this requirement?
- A
Basic Support
- B
Developer Support
- C
Business Support
- D
Enterprise Support
Show answer and explanation
Correct answer: C
Explanation
The Business Support plan is ideal for companies that need 24/7 access to cloud support engineers for critical issues and also require general architectural guidance. Other plans like Basic and Developer do not meet the requirements for 24/7 support, and Enterprise Support provides additional features that may not be necessary for this scenario, making Business Support the most cost-effective and appropriate choice.
- A. Incorrect.
Basic Support is the free tier and includes only access to account and billing support, as well as service limit increases, but it does not provide 24/7 technical support or architectural guidance.
- B. Incorrect.
Developer Support is primarily for users experimenting with AWS and provides limited access to cloud support engineers during business hours but does not include 24/7 support or architectural guidance.
- C. Correct.
Business Support includes 24/7 access to cloud support engineers for critical issues and general architectural guidance, making it the most suitable option for the company's requirements.
- D. Incorrect.
Enterprise Support is designed for large-scale operations and provides additional services like a Technical Account Manager (TAM) and proactive guidance, but it may be more than what this company currently needs.