CLF-C02 Question 265
Single answerA startup is running its applications on AWS and is looking for a support plan to address technical issues quickly. They require 24/7 access to Cloud Support Engineers via phone or chat and need guidance on best practices to optimize their environment. Which AWS Support Plan is the most appropriate for this business requirement?
- A
Basic Support
- B
Developer Support
- C
Business Support
- D
Enterprise Support
Show answer and explanation
Correct answer: C
Explanation
The Business Support plan is the best choice for a startup requiring 24/7 access to Cloud Support Engineers, technical guidance, and best practices. While the Enterprise Support plan offers additional features, it is generally better suited for larger, more complex organizations and is not the most cost-effective option for this scenario.
- A. Incorrect.
Basic Support is a free plan that includes access to AWS documentation, whitepapers, and limited account and billing support, but it does not provide 24/7 technical support or access to Cloud Support Engineers.
- B. Incorrect.
Developer Support includes technical support during business hours and general guidance, but it does not offer 24/7 support or the level of guidance required for optimizing an environment.
- C. Correct.
Business Support provides 24/7 access to Cloud Support Engineers, guidance on best practices, and a range of resources to help optimize an environment, making it the most suitable plan for the described requirements.
- D. Incorrect.
Enterprise Support offers all the features of Business Support along with additional perks like a Technical Account Manager (TAM) and faster response times, but it is typically aimed at large organizations with complex needs. It may not be cost-effective for a startup.