CLF-C02 Question 264
Single answerYour company is running several business-critical workloads on AWS and needs 24/7 access to cloud support engineers for immediate assistance with issues that could impact production. Additionally, the company requires guidance for operational best practices and proactive reviews to optimize its AWS environment. Which AWS Support plan is the most appropriate for this scenario?
- A
Basic Support
- B
Developer Support
- C
Business Support
- D
Enterprise Support
Show answer and explanation
Correct answer: C
Explanation
The Business Support plan is specifically designed for businesses running production workloads on AWS. It includes 24/7 access to cloud support engineers and offers guidance on best practices, operational reviews, and proactive support, all of which are essential for the scenario described. While Enterprise Support provides additional benefits, it is typically suited for organizations with more complex or mission-critical needs, making Business Support the most appropriate and cost-effective option in this case.
- A. Incorrect.
Basic Support is a free plan that includes access to AWS documentation, whitepapers, and limited customer service for account and billing issues. It does not provide 24/7 access to support engineers or guidance for operational best practices.
- B. Incorrect.
Developer Support is designed for test or non-production environments. It provides some technical support but does not include 24/7 access to cloud support engineers or proactive reviews for business-critical workloads.
- C. Correct.
Business Support offers 24/7 access to cloud support engineers and includes guidance for best practices, operational reviews, and other features tailored for production workloads, making it the best fit for this scenario.
- D. Incorrect.
Enterprise Support is a higher-tier plan intended for organizations running mission-critical workloads requiring a dedicated Technical Account Manager (TAM) and other advanced features. While it includes everything the Business Support plan offers, it may be more than what is required in this scenario.