CLF-C02 Question 312
Single answerA company is running critical workloads on AWS, and their team is new to the cloud. To ensure they receive guidance and technical assistance during setup and ongoing operations, which AWS Support option provides 24/7 access to Cloud Support Engineers along with architectural guidance tailored to their use case?
- A
AWS Basic Support
- B
AWS Developer Support
- C
AWS Business Support
- D
AWS Enterprise Support
Show answer and explanation
Correct answer: C
Explanation
AWS Business Support is the correct choice for organizations running critical workloads on AWS that require 24/7 technical support and tailored architectural guidance. While AWS Enterprise Support also provides these features, it includes additional services like a Technical Account Manager, which may not be necessary for smaller organizations or those just starting on AWS.
- A. Incorrect.
AWS Basic Support is free and provides access to account and billing support, as well as general AWS documentation and the AWS Trusted Advisor Basic checks. It does not include 24/7 technical assistance or tailored architectural guidance.
- B. Incorrect.
AWS Developer Support is designed for early development on AWS. It provides access to Cloud Support Engineers during business hours but does not offer 24/7 support or in-depth architectural guidance.
- C. Correct.
AWS Business Support provides 24/7 access to AWS Cloud Support Engineers, architectural guidance for use case-specific needs, and access to AWS Trusted Advisor's full checks. This is suitable for production workloads.
- D. Incorrect.
AWS Enterprise Support offers the highest level of support, including a dedicated Technical Account Manager (TAM). While it also provides 24/7 support and architectural guidance, it is typically more suited for enterprise-level organizations with complex requirements.