MLS-C01 Question 307
Select 3An e-commerce company wants to implement a chatbot using Amazon Lex to assist customers with order tracking and frequently asked questions. The chatbot should integrate with their existing backend order management system hosted on AWS Lambda. The company also requires the chatbot to handle customer input in both English and Spanish. Which of the following actions are necessary to properly configure Amazon Lex for this use case?
- A
Create an Amazon Lex bot with intents for order tracking and FAQs, and configure it to use Lambda functions for fulfillment.
- B
Enable multi-language support by creating separate bots for English and Spanish.
- C
Train the Amazon Lex bot with sample utterances in both English and Spanish for each intent.
- D
Configure the Amazon Lex bot to use Amazon Translate for real-time language translation between English and Spanish.
- E
Deploy the bot to messaging platforms like Slack or Facebook Messenger for customer interaction.
Show answer and explanation
Correct answers: A, C, E
Explanation
To meet the requirements, you need to create an Amazon Lex bot with the necessary intents for order tracking and FAQs. The bot should be trained with sample utterances in both English and Spanish, as Amazon Lex supports multi-language configurations within a single bot. Finally, deploying the bot to messaging platforms enables customers to interact with it seamlessly. Separate bots or external translation services like Amazon Translate are not required, as Amazon Lex provides native multi-language support.
- A. Correct.
Correct: You need to define intents in the Lex bot for different customer queries, such as order tracking and FAQs, and use AWS Lambda functions to perform backend operations such as querying the order management system.
- B. Incorrect.
Incorrect: Amazon Lex supports multi-language bots natively. You do not need to create separate bots for each language. Instead, you can configure the same bot to handle multiple languages.
- C. Correct.
Correct: To handle customer input in English and Spanish, you must provide sample utterances for both languages within the same bot configuration. This helps Amazon Lex understand and process user inputs in both languages.
- D. Incorrect.
Incorrect: Amazon Lex does not require Amazon Translate for handling multiple languages. It has built-in multi-language support that allows you to configure bots to work in multiple languages without additional translation services.
- E. Correct.
Correct: Once the bot is configured, it can be deployed to messaging platforms like Slack or Facebook Messenger to interact with customers.