SAA-C03 Question 177
Select 2A company wants to analyze customer support emails to identify the primary topics of conversations and gain insights into customer sentiment. They also want the ability to automatically convert text-based responses into natural-sounding audio for visually impaired users. Which combination of AWS managed services should the company use to achieve their goals?
- A
Amazon Comprehend
- B
Amazon Polly
- C
Amazon Translate
- D
Amazon Rekognition
- E
Amazon Textract
Show answer and explanation
Correct answers: A, B
Explanation
Amazon Comprehend is ideal for analyzing text to extract topics and sentiment, fulfilling the requirement to analyze customer support emails. Amazon Polly is suitable for converting text into speech, enabling the company to provide audio responses for visually impaired users. Together, these services address the scenario's requirements effectively, while the other options do not align with the specific use case.
- A. Correct.
Amazon Comprehend is the correct choice for analyzing text to identify topics and perform sentiment analysis. It is specifically designed for natural language processing tasks.
- B. Correct.
Amazon Polly is the correct choice for converting text into lifelike speech, which meets the requirement for providing audio responses for visually impaired users.
- C. Incorrect.
Amazon Translate is used for translating text between languages, which is not relevant to this scenario as there is no requirement for language translation.
- D. Incorrect.
Amazon Rekognition is used for analyzing images and videos (e.g., facial recognition or object detection), which is not applicable since the scenario involves analyzing text and synthesizing speech.
- E. Incorrect.
Amazon Textract is used to extract text and data from scanned documents, which is not required here since the input is already in text format.