SAA-C03 Question 176
Select 2A company wants to automatically analyze customer feedback from support emails to determine if the sentiment is positive, neutral, or negative. They also want to convert the analyzed feedback into an audio format for internal review by their support team. Which combination of AWS managed services should the company use to efficiently achieve this solution?
- A
Amazon Comprehend
- B
Amazon Polly
- C
AWS Lambda
- D
Amazon Translate
- E
Amazon Rekognition
Show answer and explanation
Correct answers: A, B
Explanation
To analyze customer feedback sentiment, Amazon Comprehend is the appropriate managed service, as it specializes in natural language processing tasks such as sentiment analysis. To convert the analyzed feedback into audio, Amazon Polly is the correct choice, as it provides text-to-speech capabilities. These two services together meet the requirements of the scenario effectively.
- A. Correct.
Amazon Comprehend is capable of performing sentiment analysis on text, making it suitable for analyzing customer feedback to determine sentiment.
- B. Correct.
Amazon Polly is designed to convert text into lifelike speech, which can be used to generate audio from the analyzed feedback for internal review.
- C. Incorrect.
AWS Lambda is a serverless compute service; while it can help orchestrate the workflow, it does not directly provide sentiment analysis or text-to-speech functionality, so it is not the core service required here.
- D. Incorrect.
Amazon Translate is used for language translation. Since the scenario does not involve translating text into a different language, this service is not relevant.
- E. Incorrect.
Amazon Rekognition is used for image and video analysis, such as facial recognition or object detection. It does not deal with text or sentiment analysis, so it is not applicable.