100-140 Question 130
Single answerA user contacts you stating they cannot access a shared network drive that they were able to access previously. You verify the user is connected to the network and has the correct credentials. Which of the following actions should you take next to assist the user in accessing the network-based resource?
- A
Check the user's permissions on the shared drive.
- B
Reboot the user's computer to refresh the network connection.
- C
Verify that the shared drive is online and accessible from another device.
- D
Disable and re-enable the user's network adapter.
Show answer and explanation
Correct answer: A
Explanation
When a user has trouble accessing a network-based resource like a shared drive, and connectivity and credentials have already been verified, the next step is to check their permissions. Permissions may have been changed or removed, and resolving this ensures the user has the access they need.
- A. Correct.
Checking the user's permissions on the shared drive is the most logical next step because access issues are often caused by permissions being revoked or incorrectly configured.
- B. Incorrect.
Rebooting the computer might solve general connectivity issues but is unnecessary in this case since the user is already connected to the network.
- C. Incorrect.
Verifying the shared drive's availability is important but would not address the specific issue of the user's access permissions if the drive is accessible to others.
- D. Incorrect.
Disabling and re-enabling the network adapter is a troubleshooting step for network connectivity issues, but the user is already connected to the network, so this is not relevant.