100-140 Question 131
Single answerA user contacts you because they are unable to access a shared network drive that other team members can access. After verifying that the network drive is operational, what should you do next to assist the user?
- A
Verify if the user has the correct permissions to access the network drive
- B
Restart the network drive server
- C
Check if the user's device is connected to the same network as the shared drive
- D
Instruct the user to reinstall the operating system on their device
Show answer and explanation
Correct answer: A
Explanation
When a user reports an issue accessing a shared network resource that is operational for others, the most likely cause is either a permissions issue or a configuration problem with the user's system. The first step is to verify if the user has the correct permissions to access the resource.
- A. Correct.
Verifying the user's permissions is the most logical next step because the network drive is operational, and other team members can access it. The issue is likely related to the user's specific access rights.
- B. Incorrect.
Restarting the network drive server is unnecessary since the drive is confirmed to be operational and accessible to other users.
- C. Incorrect.
While checking the user's network connection is important, the user would be unable to access any network resources if they were disconnected. They are specifically reporting an issue with the shared drive.
- D. Incorrect.
Reinstalling the operating system is an extreme and unnecessary step for resolving an access issue to a network drive.