100-140 Question 139
Select 3A user reports that they are unable to access a shared folder hosted on an internal SMB server. You have confirmed that the shared folder is active and accessible from other devices. Which of the following steps should you take to troubleshoot and map the shared drive on the user's Windows computer?
- A
Verify that the user's computer is connected to the same network as the SMB server.
- B
Check if the SMB protocol is enabled on the user's computer.
- C
Ensure the user has the correct permissions to access the shared folder.
- D
Verify that the user is logged in with an administrator account.
- E
Map the drive using a cloud storage tool like OneDrive or Google Drive instead of the SMB protocol.
Show answer and explanation
Correct answers: A, B, C
Explanation
To troubleshoot and map a shared drive hosted on an SMB server, you must ensure the user is on the same network as the server, confirm that the SMB protocol is enabled on their computer, and verify their access permissions. These are the critical technical requirements for accessing and mapping SMB shared drives.
- A. Correct.
The user must be on the same network as the SMB server to access the shared drive. This is a fundamental requirement for SMB-based file sharing.
- B. Correct.
SMB protocol must be enabled on the user's computer for it to communicate with the SMB server. If SMB is disabled, the user cannot access the shared drive.
- C. Correct.
Permissions are essential for accessing shared resources. Even if the network and protocol are set correctly, the user will be denied access without proper permissions.
- D. Incorrect.
Being logged in with an administrator account is not a requirement for mapping an SMB shared drive. Standard user accounts can access shared drives if permissions are set correctly.
- E. Incorrect.
Using a cloud storage tool like OneDrive or Google Drive is not relevant in this case because the issue specifically involves an SMB server.