100-140 Question 140
Select 4A user reports that they cannot access a shared folder hosted on a company file server using SMB. You confirm that the folder is accessible on the network. What steps should you take to resolve the issue?
- A
Verify that the user's computer is connected to the same network as the file server.
- B
Check if the user's credentials have permission to access the shared folder.
- C
Ensure that the SMB protocol is enabled on the user's computer.
- D
Recommend the user switch to a cloud storage solution like OneDrive or Google Drive.
- E
Verify that the shared folder has been mapped correctly on the user's computer.
Show answer and explanation
Correct answers: A, B, C, E
Explanation
Accessing a shared folder using SMB requires several components to be properly configured, including network connectivity, user permissions, SMB protocol settings, and drive mapping. Each of these factors should be verified to resolve the issue. Recommending an alternative solution like cloud storage does not address the specific problem and is not relevant to the scenario.
- A. Correct.
If the user's computer is not connected to the same network as the file server, they will not be able to access the shared folder. Verifying network connectivity is an essential troubleshooting step.
- B. Correct.
If the user's credentials do not have the necessary permissions, they will be denied access to the shared folder. Checking user permissions is critical.
- C. Correct.
The SMB protocol must be enabled on the user's computer to access shared folders using SMB. Disabling SMB can prevent access.
- D. Incorrect.
Switching to a cloud storage solution is not a troubleshooting step for accessing an SMB shared folder. It may be an alternative solution but does not resolve the current issue.
- E. Correct.
If the shared folder is not mapped correctly, the user may not be able to access it. Verifying the mapped drive ensures proper configuration.