100-140 Question 161
Select 2A user reports that their computer cannot send a fax through the connected multifunction printer. Upon investigation, you notice that the printer is set up correctly on the network. Which of the following steps should you take to resolve the issue?
- A
Verify that the phone line is properly connected to the fax port on the printer.
- B
Check if the printer has sufficient paper and toner for faxing.
- C
Ensure the fax service is enabled and configured on the user's computer.
- D
Test the phone line by connecting a standard telephone and attempting to make a call.
- E
Restart the printer and the user’s computer to reset the fax connection.
Show answer and explanation
Correct answers: A, D
Explanation
Sending a fax requires a properly connected and operational phone line. Verifying the connection and testing the phone line are essential troubleshooting steps. Other options, such as checking paper and toner or restarting the devices, are either not directly relevant to sending faxes or should be performed as a last resort after basic troubleshooting is completed.
- A. Correct.
A fax requires a working phone line connected to the printer's fax port. Without this connection, the printer cannot send faxes.
- B. Incorrect.
While paper and toner are necessary for printing incoming faxes, they are not relevant to the process of sending a fax.
- C. Incorrect.
Faxing does not typically require a service to be configured on the user's computer, as it is handled directly by the multifunction printer.
- D. Correct.
Testing the phone line ensures that it is operational and capable of transmitting signals, which is critical for faxing.
- E. Incorrect.
Restarting devices can resolve some issues, but it should only be done after verifying the hardware connections and phone line.