100-140 Question 160
Single answerA user reports that they are unable to send faxes from their computer through a network-connected fax machine. During troubleshooting, you discover that the fax machine is connected to the network but is not appearing on the user's device. What is the most likely cause of the issue?
- A
The fax machine's IP address has changed, and the user's computer is using an outdated address.
- B
The fax machine is connected to the wrong type of phone line.
- C
The user does not have the correct fax software installed on their computer.
- D
The network printer queue is overloaded, preventing the fax machine from functioning.
Show answer and explanation
Correct answer: A
Explanation
The issue is most likely caused by the fax machine's IP address changing, which can occur if the device is configured with a dynamic IP address via DHCP. Without a static IP or proper DNS resolution, the user's computer cannot locate and communicate with the fax machine. Troubleshooting should involve verifying the fax machine's current IP address and updating the settings on the user's computer.
- A. Correct.
If the fax machine's IP address changes, the user's computer may not be able to locate it on the network, leading to communication issues. This is a common problem in network-connected devices if static IPs are not configured.
- B. Incorrect.
While an incorrect phone line could cause fax transmission issues, it would not prevent the fax machine from appearing on the user's device over the network.
- C. Incorrect.
If the user did not have the correct fax software, they likely would not have been able to attempt sending the fax at all. The error described suggests a networking issue rather than a software problem on the user's computer.
- D. Incorrect.
The printer queue being overloaded is unrelated to the fax machine's availability on the network. Fax machines typically operate independently of printer queues.