100-140 Question 159
Single answerA user reports that they cannot print to a networked multifunction printer. After verifying that the printer is powered on and connected to the network, you notice a large number of pending jobs in the print queue. What is the best course of action to resolve the issue?
- A
Cancel all pending print jobs in the queue and test printing again.
- B
Restart the computer of the user who reported the issue.
- C
Power-cycle the printer and let the queue clear automatically.
- D
Replace the toner cartridge to ensure proper printing.
Show answer and explanation
Correct answer: A
Explanation
When a printer has a large number of pending jobs in the print queue, clearing these jobs is the most effective way to resolve potential issues with stuck or corrupted print jobs. This ensures the printer can process new printing tasks without interference.
- A. Correct.
Clearing the print queue removes potentially stuck or corrupted jobs that could be causing the printer to stop responding. This is the most effective first step in resolving print queue-related issues.
- B. Incorrect.
Restarting the computer is unlikely to resolve the issue because the problem is related to the print queue on the printer or print server, not the user's device.
- C. Incorrect.
Power-cycling the printer may clear some errors, but it does not address the root issue of the stuck or corrupted jobs in the print queue.
- D. Incorrect.
Replacing the toner cartridge is unrelated to the issue described, as the problem lies in the print queue, not in the toner supply.