100-140 Question 158
Select 2A user reports that their document is stuck in the print queue and is preventing other jobs from printing. After inspecting the printer, you confirm it is online and functioning properly. What steps should you take to resolve the issue?
- A
Cancel the stuck print job from the print queue.
- B
Restart the printer to clear its memory.
- C
Check the printer’s output tray for any jammed paper.
- D
Restart the print spooler service on the user’s computer.
- E
Replace the toner cartridge before trying to print again.
Show answer and explanation
Correct answers: A, D
Explanation
To resolve a stuck print queue issue, you should focus on clearing the print job from the queue and ensuring the print spooler service is functioning correctly. Canceling the stuck job and restarting the spooler are standard troubleshooting steps for this type of problem. Restarting the printer or replacing consumables like toner is unnecessary since the printer is operational.
- A. Correct.
Canceling the stuck print job will remove it from the queue and allow subsequent jobs to process. This is a common troubleshooting step for a print queue issue.
- B. Incorrect.
Restarting the printer is not necessary in this scenario, as the printer is online and functioning properly. The issue is with the print queue on the computer, not the printer itself.
- C. Incorrect.
Checking for jammed paper is unnecessary in this case because the printer is online and operational, and the issue is specifically related to the print queue.
- D. Correct.
Restarting the print spooler service on the user’s computer can resolve issues with stuck print jobs, as the spooler manages the queue and communication between the computer and printer.
- E. Incorrect.
Replacing the toner cartridge is not relevant to this issue, as the printer is online and functioning, and toner levels are unrelated to a stuck print job.