100-140 Question 173
Single answerYou are troubleshooting a flatbed scanner connected to a user's workstation. The user reports that the scanner is not detected by the computer. After verifying that the scanner is powered on, what should you check next?
- A
Ensure the scanner is properly connected via USB or network cable.
- B
Verify that the scanner’s drivers are installed and up to date.
- C
Check if the scanner is connected to the same Wi-Fi network as the computer.
- D
Restart the computer and check if the scanner appears in the device manager.
Show answer and explanation
Correct answer: A
Explanation
When troubleshooting hardware like scanners, always start with the basics: ensuring it is properly connected. Physical connection issues are the most common cause of detection problems. Once the connection is confirmed, you can proceed to check drivers, software, and other configurations.
- A. Correct.
Ensuring proper connection is the first step in troubleshooting hardware issues. If the scanner is not properly connected, the computer will not detect it.
- B. Incorrect.
While verifying drivers is important, it comes after confirming the physical connection. Drivers cannot work without a physical connection.
- C. Incorrect.
Checking the Wi-Fi network is relevant only for wireless scanners, but this question involves a flatbed scanner, which is typically not wireless.
- D. Incorrect.
Restarting the computer may help in some cases, but it is not the first recommended step in the troubleshooting process.