100-140 Question 207
Single answerA user reports not being able to connect to the company's Wi-Fi network with the SSID 'CorpNet'. You verify that other users are connected successfully. After checking the user's device, you notice that 'CorpNet' is not listed in the available Wi-Fi networks. What is the most likely cause of the issue?
- A
The SSID 'CorpNet' is set to hidden, and the user needs to manually configure the connection.
- B
The Wi-Fi password for 'CorpNet' has been recently changed, and the user needs to update it.
- C
The user's device is outside the coverage area of the 'CorpNet' access point.
- D
The user's device Wi-Fi adapter is malfunctioning and needs to be replaced.
Show answer and explanation
Correct answer: A
Explanation
When an SSID is hidden, it does not broadcast its name, making it invisible in the list of available networks. However, users can still connect by manually entering the SSID and credentials. Since other users are connected successfully and the SSID is not visible on the affected device, the most likely cause is that the SSID is hidden.
- A. Correct.
If an SSID is hidden, it will not appear in the list of available networks, but users can still connect manually by entering the SSID and password. This aligns with the observed behavior.
- B. Incorrect.
If the password had changed, the SSID would still appear in the list of available networks, but the user would fail to connect after entering the old password. This scenario does not match the issue described.
- C. Incorrect.
While being outside the coverage area could cause connectivity issues, other users are connected successfully. This suggests that the access point is active and within range.
- D. Incorrect.
A malfunctioning Wi-Fi adapter might cause connectivity issues, but it would typically result in no networks being visible, not just one specific SSID missing from the list.