100-140 Question 250
Select 2A user reports that their system is prompting for a BitLocker recovery key after a recent system update. The user cannot locate their recovery key. As an IT support technician, what is the best course of action to help the user recover access to their system?
- A
Check the user’s Microsoft account to see if the recovery key was automatically backed up.
- B
Advise the user to format their drive and reinstall the operating system.
- C
Ask the user to disable BitLocker through the BIOS settings to bypass the recovery key requirement.
- D
Request the user to contact their organization's IT administrator or access their Active Directory account to retrieve the recovery key.
Show answer and explanation
Correct answers: A, D
Explanation
BitLocker recovery keys are crucial for regaining access to an encrypted drive. They are often backed up to a Microsoft account for personal users or stored in Active Directory for organizational setups. Advising the user to check these locations ensures a non-destructive recovery process. Formatting the drive or attempting to bypass BitLocker without the key is not recommended as it may result in data loss or security risks.
- A. Correct.
BitLocker recovery keys are often automatically backed up to the user’s Microsoft account. This is the most common and straightforward method for recovering the key.
- B. Incorrect.
Formatting the drive would result in data loss and should only be considered as a last resort when all recovery options have been exhausted.
- C. Incorrect.
BitLocker cannot be disabled through the BIOS. This option is incorrect and does not align with how BitLocker works.
- D. Correct.
In an organizational setup, BitLocker recovery keys may be stored in Active Directory or managed by the IT department. The IT administrator can assist in retrieving the recovery key.