100-140 Question 252
Select 3A user reports that their Windows PC is running slowly after a recent update. Upon investigation, you find that the update was a major feature update, and some applications are also behaving unpredictably. What should you do to resolve the issue?
- A
Check for and install updates for third-party applications that may not be compatible with the new Windows version.
- B
Roll back the Windows update to its previous version and disable automatic updates permanently.
- C
Verify if the Windows update installed correctly by checking the update history and running the Windows Update Troubleshooter.
- D
Uninstall all recently installed applications to ensure they are not causing the issue.
- E
Check system resource usage in Task Manager to identify processes consuming excessive resources.
Show answer and explanation
Correct answers: A, C, E
Explanation
To resolve system performance issues after a major Windows update, it is important to ensure compatibility of third-party applications, verify the update's installation status, and identify resource-heavy processes. These steps help isolate and address the root cause without compromising system security or stability.
- A. Correct.
Third-party applications may require updates to remain compatible with the latest version of Windows. Ensuring applications are up to date can resolve performance issues.
- B. Incorrect.
Rolling back the update can be a temporary solution, but disabling automatic updates permanently is not recommended as it may expose the system to security vulnerabilities.
- C. Correct.
Checking the update history and running the Windows Update Troubleshooter can help identify and resolve issues caused by an incomplete or problematic update.
- D. Incorrect.
Uninstalling all recently installed applications is not necessary unless a specific application is confirmed as the root cause of the issue.
- E. Correct.
Checking system resource usage can help identify if a specific process is consuming excessive CPU, memory, or disk resources, which may be causing the slowdown.