100-140 Question 294
Select 2A customer contacts you because they accidentally deleted important photos from their MacBook, and they want to restore them. They confirm they were using iCloud Photos and also had Time Machine backups enabled. Which steps would you recommend to help them recover their photos?
- A
Log in to iCloud.com, navigate to 'Photos', and check the 'Recently Deleted' album to restore the photos if available.
- B
Use the Time Machine application on the MacBook to navigate to a backup date when the photos were still available and restore them.
- C
Advise the customer to contact Apple Support immediately, as photos cannot be restored from iCloud or Time Machine.
- D
Enable iCloud Photos on the MacBook to automatically recover deleted photos from the cloud.
- E
Check the customer’s MacBook Trash Bin as iCloud Photos automatically moves deleted files there.
Show answer and explanation
Correct answers: A, B
Explanation
The customer can use both iCloud Photos and Time Machine to recover their deleted photos. iCloud Photos stores deleted photos in the 'Recently Deleted' album for up to 30 days, while Time Machine allows restoring files from previous backups. Other options, such as contacting Apple Support or enabling iCloud Photos, are unnecessary or ineffective in this scenario.
- A. Correct.
This is correct. iCloud Photos stores deleted photos in the 'Recently Deleted' album for up to 30 days, allowing users to recover them directly from iCloud.com if they have not been permanently deleted.
- B. Correct.
This is correct. Time Machine allows users to restore files, including photos, from previous backup states. If the photos were backed up, they can be restored using this method.
- C. Incorrect.
This is incorrect. While Apple Support can provide guidance, both iCloud and Time Machine offer self-service recovery options that the customer can try first.
- D. Incorrect.
This is incorrect. Enabling iCloud Photos will not recover deleted photos; it only syncs photos currently stored in the cloud across devices.
- E. Incorrect.
This is incorrect. iCloud Photos does not use the MacBook Trash Bin for deleted files. Deleted photos are stored in the 'Recently Deleted' album within iCloud instead.