100-140 Question 323
Select 3A user contacts the IT support team because they are unable to access a cloud-hosted application. After initial troubleshooting, you determine that the application is deployed on a cloud service. To escalate the issue to the correct team, you need to identify the cloud model used. Which of the following observations would help you determine the cloud model?
- A
The application is hosted on a shared infrastructure where other organizations’ applications are also running.
- B
The organization owns and manages the infrastructure where the application is hosted.
- C
The application relies on a third-party provider for its platform, but the customer manages the application itself.
- D
The application is hosted on a hybrid setup where some resources are on-premises and others are in the cloud.
- E
The service includes full infrastructure, platform, and software managed by the cloud provider.
Show answer and explanation
Correct answers: A, B, D
Explanation
Recognizing the cloud deployment model (public, private, hybrid) is crucial for directing incidents to the correct team. Observations about resource ownership and infrastructure management help determine whether the issue should be escalated to a public cloud provider, internal IT team, or a hybrid setup management team. Understanding the distinction between deployment models and service models (like SaaS or PaaS) ensures proper incident handling.
- A. Correct.
This describes a public cloud model where resources are shared among multiple organizations. Escalating to the public cloud provider team is appropriate for such incidents.
- B. Correct.
This describes a private cloud model where the organization manages its own infrastructure. The issue should be escalated to the internal IT or cloud management team.
- C. Incorrect.
This describes a Platform as a Service (PaaS) model, which is a service delivery model, not a cloud deployment model. This option does not directly help identify the cloud model.
- D. Correct.
This describes a hybrid cloud model where resources are split between on-premises and cloud environments. Escalating to the specific team managing the respective part of the infrastructure is necessary.
- E. Incorrect.
This describes a Software as a Service (SaaS) model, which again refers to a service delivery model, not a cloud deployment model. This is not relevant for identifying the cloud model.