100-140 Question 346
Select 4A user contacts you after suspecting their computer might be infected with malware. They are unsure how to proceed. You guide them to run a malware scan using the built-in Windows Security tool. Which steps should you instruct the user to take?
- A
Open the Start menu and search for 'Windows Security', then click on it.
- B
Navigate to the 'Virus & threat protection' section within Windows Security.
- C
Click 'Manage settings' under the 'Firewall & network protection' section and disable the firewall before running the scan.
- D
Select 'Quick scan' or 'Full scan' under 'Scan options' and click 'Scan now'.
- E
Download and install a third-party antivirus software tool before initiating the scan.
- F
Review the scan results and take recommended actions, such as removing or quarantining detected threats.
Show answer and explanation
Correct answers: A, B, D, F
Explanation
Running a malware scan using Windows Security is a straightforward process that involves accessing the tool, navigating to the 'Virus & threat protection' section, initiating a scan, and reviewing the results. Disabling the firewall or installing third-party tools is unnecessary since Windows Security provides comprehensive malware protection. Providing clear and accurate guidance ensures the user can effectively address potential threats.
- A. Correct.
Correct. This is the first step to access the Windows Security tool, which includes the malware scanning feature.
- B. Correct.
Correct. The 'Virus & threat protection' section is where the malware scan options are located within Windows Security.
- C. Incorrect.
Incorrect. Disabling the firewall is not necessary for running a malware scan and could expose the system to further threats.
- D. Correct.
Correct. Running a quick or full scan is essential to detect and address potential malware threats on the system.
- E. Incorrect.
Incorrect. Using third-party antivirus software is not required, as the built-in Windows Security tool is sufficient for a malware scan.
- F. Correct.
Correct. After the scan is complete, the user should review the results and follow the recommended steps to resolve any detected issues.