100-140 Question 347
Select 4A user contacts you stating their computer is behaving unusually, with frequent pop-ups and slow performance. You suspect malware and guide them to run a malware scan. Which steps should you instruct them to follow to ensure an effective scan?
- A
Disconnect the computer from the internet before running the scan.
- B
Close all open applications and processes before starting the scan.
- C
Run the malware scan in Safe Mode for better results.
- D
Disable the antivirus software before running the malware scan.
- E
Ignore any scan results and restart the computer immediately.
- F
Update the antivirus or anti-malware software to the latest version before scanning.
Show answer and explanation
Correct answers: A, B, C, F
Explanation
To effectively detect and remove malware, it is crucial to disconnect from the internet, close unnecessary applications, run the scan in Safe Mode, and ensure the antivirus software is up-to-date. These steps increase the likelihood of identifying and addressing potential threats while minimizing interference from active malware processes.
- A. Correct.
Disconnecting from the internet helps prevent any malware from communicating with external servers or spreading during the scan.
- B. Correct.
Closing unnecessary applications reduces system load and ensures that malicious processes are not actively interfering with the scan.
- C. Correct.
Running a scan in Safe Mode minimizes the chance of malware hiding or interfering with scanning processes, as only essential system files are loaded.
- D. Incorrect.
Disabling antivirus software is not recommended, as it leaves the system vulnerable to threats and defeats the purpose of running a scan.
- E. Incorrect.
Ignoring scan results and restarting the computer will not resolve the malware issue and could potentially make the problem worse.
- F. Correct.
Updating the antivirus or anti-malware software ensures the latest threat definitions are used, improving the accuracy and effectiveness of the scan.