100-140 Question 374
Select 2You are an IT support technician troubleshooting a remote employee's computer issue. The employee is unable to share their screen during a team meeting on Cisco Webex. You want to provide assistance by directly accessing their system to resolve the issue. Which tool(s) would be the most appropriate for remote troubleshooting in this scenario?
- A
Remote Desktop Protocol (RDP)
- B
Cisco Webex Remote Assistance
- C
TeamViewer
- D
Virtual Network Computing (VNC)
- E
PC Anywhere
Show answer and explanation
Correct answers: B, C
Explanation
While RDP, VNC, and PC Anywhere offer remote access capabilities, Cisco Webex Remote Assistance and TeamViewer are the most relevant tools for this specific scenario. Cisco Webex Remote Assistance integrates seamlessly with Webex meetings and allows IT technicians to assist directly during a session. TeamViewer, on the other hand, is a versatile and modern remote management tool suitable for handling such troubleshooting tasks.
- A. Incorrect.
Remote Desktop Protocol (RDP) is best suited for accessing a remote system as if you were logged in locally, but it may not be ideal for real-time collaboration or troubleshooting during live meetings.
- B. Correct.
Cisco Webex Remote Assistance is a built-in feature specifically designed to allow IT support to directly access a participant's system during a Webex session for troubleshooting.
- C. Correct.
TeamViewer is a widely used remote management tool that allows IT support to connect to and control a remote system, making it suitable for troubleshooting in this scenario.
- D. Incorrect.
Virtual Network Computing (VNC) allows remote access to another computer's desktop but lacks advanced collaboration and troubleshooting features tailored for live web conferencing like Webex.
- E. Incorrect.
PC Anywhere is an older remote management tool that is no longer widely used or supported, making it a less practical choice for most remote troubleshooting scenarios.