100-140 Question 373
Single answerA user is working remotely and experiences an issue with accessing a company application. The IT support team wants to troubleshoot the issue in real-time by connecting to the user's computer. Which tool would be MOST appropriate for this scenario, considering the need for live collaboration and secure access?
- A
Cisco Webex
- B
Remote Desktop Protocol (RDP)
- C
TeamViewer
- D
Virtual Network Computing (VNC)
Show answer and explanation
Correct answer: C
Explanation
TeamViewer is the most appropriate tool for real-time remote support in this scenario because it allows live collaboration, secure access, and the ability for the IT support team to assist the user interactively. Other tools like Cisco Webex and RDP may serve different purposes but are not optimized for direct remote troubleshooting.
- A. Incorrect.
Cisco Webex is primarily a collaboration tool used for meetings and messaging. While it includes screen sharing, it is not designed for real-time remote troubleshooting of an end-user's device.
- B. Incorrect.
Remote Desktop Protocol (RDP) allows a user to remotely access another computer, but it typically requires pre-configuration and does not support live collaboration or guidance for troubleshooting.
- C. Correct.
TeamViewer is specifically designed for remote support, offering live collaboration features, secure access, and the ability for IT support to troubleshoot user issues in real-time.
- D. Incorrect.
Virtual Network Computing (VNC) provides remote access capabilities, but it lacks the advanced collaboration and troubleshooting features offered by tools like TeamViewer.