100-140 Question 372
Single answerYou are an IT technician assisting a remote employee who cannot access a business-critical application on their work computer. The employee needs immediate assistance but is only able to communicate via email. Which of the following remote support tools would allow you to remotely view and control their desktop to resolve the issue efficiently?
- A
Cisco Webex
- B
TeamViewer
- C
Virtual Network Computing (VNC)
- D
PC Anywhere
Show answer and explanation
Correct answer: B
Explanation
TeamViewer is the best choice for this scenario as it allows immediate remote desktop access and control with minimal setup required on the employee's side. This ensures that the IT technician can quickly diagnose and resolve the issue without delays caused by additional configuration or tool limitations.
- A. Incorrect.
Cisco Webex is primarily a collaboration platform for meetings, webinars, and team messaging. While it does offer screen-sharing capabilities, it is not designed for full remote desktop control.
- B. Correct.
TeamViewer is a robust remote support tool designed specifically for remote desktop access and control, making it ideal for assisting the employee in this scenario.
- C. Incorrect.
Virtual Network Computing (VNC) is a remote desktop protocol, but it requires pre-configuration on both the host and client devices. If the employee has not set it up in advance, it may not be immediately usable.
- D. Incorrect.
PC Anywhere was a remote access tool, but it has been discontinued and is no longer a viable option for remote desktop support.