100-140 Question 371
Select 4You are a support technician tasked with troubleshooting an end user's software issue. The user is working remotely and cannot describe the issue clearly. You decide to use remote access software to assist them. Which of the following steps should you take to connect to the user's device securely and perform the support task?
- A
Obtain the user's permission before initiating the remote session.
- B
Ensure the remote access software is up-to-date on both your device and the user's device.
- C
Ask the user to disable their antivirus software temporarily for smooth remote access.
- D
Authenticate yourself to the remote access software using your company-provided credentials.
- E
Ensure the remote session is encrypted to protect sensitive data during troubleshooting.
Show answer and explanation
Correct answers: A, B, D, E
Explanation
When using remote access software, it is essential to follow best practices to maintain security and user trust. This includes obtaining permission, ensuring software is updated, authenticating yourself, and using encryption. Disabling antivirus software is not recommended as it can create vulnerabilities.
- A. Correct.
Obtaining the user's permission is a critical step to ensure compliance with privacy and security policies.
- B. Correct.
Using up-to-date remote access software ensures compatibility, security, and access to the latest features.
- C. Incorrect.
Disabling antivirus software is not a recommended practice as it exposes the device to potential security threats.
- D. Correct.
Authenticating yourself with company-provided credentials ensures that only authorized personnel can access the user's device.
- E. Correct.
Encryption is essential to secure the data exchanged during the remote session and prevent unauthorized access.