100-140 Question 45
Select 4You are troubleshooting a network issue for a client where a router was misconfigured, causing connectivity issues. After identifying the issue, you corrected the router's configuration and restored connectivity. What should you include when documenting the changes made to resolve the problem?
- A
The specific configuration commands used to fix the issue
- B
The timestamp of when the issue was resolved
- C
A detailed description of the symptoms observed before the fix
- D
The contact information of the person who reported the issue
- E
The impact of the resolution on other network devices or services
- F
Suggestions for preventing the issue in the future
Show answer and explanation
Correct answers: A, B, E, F
Explanation
Documenting changes made to resolve a problem should focus on technical details, such as the specific actions taken, timestamps for tracking, and any observed impacts. This information ensures that future troubleshooting and audits are streamlined and that the organization learns from the incident to improve processes.
- A. Correct.
Including the specific configuration commands is critical for documenting the changes made and ensuring reproducibility or reversibility in the future.
- B. Correct.
The timestamp of when the issue was resolved is important for tracking and auditing purposes.
- C. Incorrect.
While describing the symptoms is useful for troubleshooting, it is not necessary to document them as part of the resolution changes.
- D. Incorrect.
The contact information of the person who reported the issue is not relevant to documenting the technical changes made.
- E. Correct.
Documenting the impact of the resolution on other devices or services helps assess whether the fix caused any unintended consequences.
- F. Correct.
Providing suggestions for preventing the issue in the future is an important part of documenting lessons learned and improving processes.