100-140 Question 68
Single answerA user contacts the IT support team claiming that their monitor is not displaying anything after connecting it to their desktop. Upon investigation, you notice that the user has connected the monitor using a VGA cable, but the desktop only has HDMI and DisplayPort inputs. What would be the MOST appropriate way to resolve the issue?
- A
Instruct the user to use an HDMI cable to connect the monitor to the desktop.
- B
Suggest using a USB-C cable to connect the monitor to the desktop.
- C
Recommend using a VGA-to-HDMI adapter to connect the monitor to the desktop.
- D
Advise the user to replace the monitor with one that supports HDMI or DisplayPort.
Show answer and explanation
Correct answer: C
Explanation
In this scenario, the monitor uses an outdated VGA connection, while the desktop supports only HDMI and DisplayPort. The most appropriate and cost-effective solution is to use a VGA-to-HDMI adapter, which can bridge the compatibility gap between the monitor and the desktop. Suggesting a direct replacement of the monitor is unnecessary and more expensive, while other options involve irrelevant cable types that do not apply here.
- A. Incorrect.
This option is incorrect because the monitor does not have an HDMI output, and a direct HDMI cable cannot be used in this situation without an adapter.
- B. Incorrect.
This is incorrect because USB-C connections are not relevant in this scenario, as neither the monitor nor the desktop supports USB-C for video output.
- C. Correct.
This is the correct option because a VGA-to-HDMI adapter would allow the user to connect their older VGA-compatible monitor to the desktop with HDMI-only inputs.
- D. Incorrect.
This is not the best solution as it is unnecessary to replace the monitor when a cost-effective solution like an adapter exists.