100-150 Question 205
Select 3You are a network technician troubleshooting an issue where users report intermittent connectivity to a business-critical server. You identify the issue as a misconfigured network switch. As part of your company's policies and procedures, what should you prioritize to ensure proper resolution and documentation of the issue?
- A
Document the misconfiguration and the corrective steps taken in the incident report.
- B
Reboot the switch immediately without informing anyone to restore connectivity quickly.
- C
Escalate the issue to a senior engineer if it falls outside your scope of expertise.
- D
Notify stakeholders about the issue, the expected resolution timeline, and its impact.
- E
Skip documentation to save time and focus solely on fixing the issue.
Show answer and explanation
Correct answers: A, C, D
Explanation
To properly address the issue, it is essential to follow company policies and procedures. This includes documenting the misconfiguration and corrective actions for accountability and future reference, escalating the issue when necessary for efficient resolution, and keeping stakeholders informed to minimize business impact. These steps ensure the issue is resolved effectively while maintaining accurate records and communication.
- A. Correct.
Documenting the misconfiguration and the corrective steps is critical for accurate and complete documentation, as it ensures the issue is recorded for future reference and compliance with company policies.
- B. Incorrect.
Rebooting the switch without informing stakeholders may restore connectivity temporarily but goes against proper protocols and procedures, as it could disrupt other services or make the situation worse.
- C. Correct.
Escalating the issue to a senior engineer is essential if the problem exceeds your expertise, ensuring proper resolution within the company's policies.
- D. Correct.
Notifying stakeholders is part of proper communication and prioritization, ensuring that all parties are aware of the issue, its impact, and the resolution timeline.
- E. Incorrect.
Skipping documentation violates standard procedures and creates risks for future troubleshooting, compliance, and accountability.