220-1101 Question 53
Single answerBusiness applicationsA small accounting firm is replacing several desktop PCs with laptops for employees who travel between client sites. The users must be able to access company email, calendars, contacts, and shared documents from both the office and the road. Management also wants a solution that reduces the need to maintain an on-premises email server. Which business application/service should the technician recommend to best meet these requirements?
- A
A cloud-based productivity and collaboration suite such as Microsoft 365 or Google Workspace
- B
A local-only office suite installed on each laptop with files saved to the internal drive
- C
A workstation imaging server configured to deploy the same OS image to all laptops
- D
A hardware firewall appliance installed at the office
Show answer and explanation
Correct answer: A
Explanation
The best answer is a cloud-based productivity and collaboration suite because the scenario focuses on common business application needs: email, calendaring, contacts, and shared document access for mobile users. In A+ Core 1, technicians are expected to recognize common business applications and understand when cloud-hosted services are appropriate for organizations that want mobility and reduced local infrastructure. Microsoft documents for Microsoft 365 and Google documentation for Workspace both describe hosted email, collaboration, and cloud file access as core capabilities. The other options may be useful in IT operations, but they do not directly satisfy the business application requirements given in the scenario.
- A. Correct.
Correct. A cloud-based productivity and collaboration suite is designed for business use cases like hosted email, calendaring, contacts, file storage, and document collaboration across multiple devices and locations. Services such as Microsoft 365 and Google Workspace reduce or eliminate the need for the company to maintain its own on-premises email infrastructure while giving traveling users secure access to business applications and data.
- B. Incorrect.
Incorrect. A local-only office suite can provide word processing, spreadsheets, and presentations, but by itself it does not solve the requirement for hosted email, shared calendars, centralized contacts, or convenient access to shared documents from different locations. Saving files only to the laptop's internal drive also makes collaboration and synchronization more difficult.
- C. Incorrect.
Incorrect. Imaging servers are useful for standardized deployment and management of operating systems, but they are not business applications for end-user email, calendaring, contacts, or shared document access. A candidate might choose this option because it helps with laptop rollout, but it does not address the actual business application requirements in the scenario.
- D. Incorrect.
Incorrect. A hardware firewall appliance can improve network security for the office, but it does not provide hosted email, calendars, contacts, or document collaboration services. This is a plausible distractor because remote access and travel may make security seem like the primary issue, but the core need described is a business application platform.