220-1102 Question 100
Single answerNavigationA user calls the help desk because File Explorer on their Windows 11 laptop no longer shows the Navigation pane on the left side, making it difficult to browse quickly between This PC, OneDrive, and shared folders. They can still open folders manually, but they want the left-side folder tree restored. Which action should the technician take FIRST to resolve the issue?
- A
Open File Explorer and enable Navigation pane from the View > Show menu
- B
Restart the Windows Explorer process from Task Manager
- C
Run sfc /scannow from an elevated Command Prompt
- D
Rebuild the Windows Search index from Indexing Options
Show answer and explanation
Correct answer: A
Explanation
This question tests practical navigation knowledge in Windows File Explorer, a common A+ Core 2 support task. When a user reports that the left-side folder tree is missing but File Explorer otherwise functions normally, the technician should first verify whether the Navigation pane was turned off. In Windows 11, this is managed from File Explorer under View > Show > Navigation pane. Best practice in endpoint support is to start with the simplest, least invasive fix that directly matches the symptom before moving to broader troubleshooting steps such as restarting Explorer or checking system integrity. Microsoft documentation for File Explorer view options and navigation features supports using the built-in display setting to restore the pane.
- A. Correct.
Correct. In Windows 11, the Navigation pane in File Explorer can be toggled on or off from the File Explorer menu. If the pane is hidden, the most direct and least disruptive fix is to re-enable it from View > Show > Navigation pane. This matches the user's symptom exactly: File Explorer still works, but the left-side navigation tree is missing.
- B. Incorrect.
Incorrect. Restarting Windows Explorer can fix temporary display glitches, frozen taskbars, or unresponsive File Explorer windows, but it is not the best first step when a specific interface element has likely just been disabled. Since the issue is limited to the Navigation pane being absent, checking the setting is the more appropriate first action.
- C. Incorrect.
Incorrect. System File Checker is used to repair corrupted Windows system files. The scenario does not suggest file corruption, crashes, or broader operating system instability. Running sfc /scannow would be excessive and time-consuming compared with simply restoring the File Explorer view setting.
- D. Incorrect.
Incorrect. The Windows Search index affects search performance and search results, not whether the Navigation pane is displayed in File Explorer. A candidate might choose this if they confuse browsing with search functionality, but the issue described is a display/navigation setting, not an indexing problem.