CompTIAAssociate level220-1102

220-1102 exam dumps: 828 free CompTIA A+ Core 2 practice questions

Free 220-1102 practice questions for the A+ Core 2 exam, with the correct answer and a full explanation for every option. Read the first 10 below, browse all 828 by number, or take a timed practice exam. Also covers the 220-1202 objectives.

Question bank last updated June 2026

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Free 220-1102 practice questions

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220-1102 Question 1

Select 21.1 Explain common operating system (OS) types and their purposes.

A small architecture firm is replacing several aging workstations. One group of employees uses a line-of-business accounting application that only runs on Windows. Another group of designers uses Apple Final Cut Pro for video editing. Management wants each team to use the operating system that best supports its required applications with the least amount of additional configuration or compatibility work. Which TWO operating systems should the technician recommend?

  1. A

    Windows 11 Pro for the accounting team

  2. B

    macOS for the design team

  3. C

    Chrome OS for both teams because it is lightweight and secure

  4. D

    Linux for the accounting team because it can run all Windows applications natively

  5. E

    Android for the design team because it is optimized for media creation

Show answer and explanation

Correct answers: A, B

Explanation

This question tests practical OS selection based on application requirements, which is a core skill for A+ Core 2 objective 1.1. In real deployments, technicians should match the operating system to the business purpose and supported software rather than choosing based only on popularity, cost, or general security reputation. Windows is the standard choice when an application is specifically supported only on Windows. macOS is required for Apple-exclusive professional applications such as Final Cut Pro. Chrome OS is best suited to web-based and cloud-first environments, Android is a mobile OS, and Linux is often excellent for servers, development, and some desktop use cases but is not a native replacement for Windows-only applications. This aligns with vendor support best practices: use the OS officially supported by the application developer to minimize compatibility, deployment, and troubleshooting issues.

  • A. Correct.

    Correct. Windows 11 Pro is an appropriate recommendation for the accounting team because the required line-of-business application runs only on Windows. In business environments, choosing the OS that natively supports the required software is the most practical approach and reduces compatibility issues, retraining, and support overhead.

  • B. Correct.

    Correct. macOS is the correct choice for the design team because Final Cut Pro is Apple's professional video editing software and is designed specifically for macOS. Selecting macOS ensures full application support, vendor-backed compatibility, and a standard deployment for creative professionals.

  • C. Incorrect.

    Incorrect. Chrome OS is useful for web-centric workflows, kiosks, and lightweight endpoint use, but it is not an appropriate fit here. The scenario requires a Windows-only accounting application and Final Cut Pro, neither of which is a native Chrome OS solution. A candidate might choose this option because Chrome OS is secure and easy to manage, but it does not meet the software requirements.

  • D. Incorrect.

    Incorrect. Linux is a common distractor because it is powerful and widely used in servers, development, and some desktop environments. However, Linux does not run all Windows applications natively. Some Windows applications may run through compatibility layers such as Wine or in virtualized environments, but that adds complexity and does not satisfy the requirement for least compatibility work.

  • E. Incorrect.

    Incorrect. Android is a mobile operating system intended primarily for smartphones, tablets, and other mobile devices. While media apps exist on Android, it is not the standard desktop platform for Final Cut Pro, which does not run on Android. Someone might select this option by associating mobile platforms with creative apps, but it does not fit the business requirement.

220-1102 Question 2

Single answerWorkstation systems (OSs)

A small business is replacing several older Windows 10 workstations. One employee uses a line-of-business application that only runs reliably on Windows 10 Pro and requires joining the company's Active Directory domain. The employee also needs to use BitLocker to protect data on the laptop while traveling. The business wants to avoid paying for unnecessary enterprise-only features. Which operating system edition should the technician recommend for the replacement system?

  1. A

    Windows 10 Home

  2. B

    Windows 10 Pro

  3. C

    Windows 10 Pro for Workstations

  4. D

    Windows 10 Enterprise

Show answer and explanation

Correct answer: B

Explanation

The best answer is Windows 10 Pro because it meets all stated requirements: compatibility with the existing Windows 10 Pro application environment, support for Active Directory domain join, and BitLocker device encryption. In A+ Core 2 scenarios, technicians should match the OS edition to the business need rather than selecting the most feature-rich edition. Windows 10 Home is commonly eliminated because it lacks domain join. Windows 10 Enterprise is often technically capable but excessive when the organization does not need advanced enterprise controls. Microsoft documentation distinguishes these editions by management and security capabilities, and domain join plus BitLocker are core reasons organizations choose Pro over Home.

  • A. Incorrect.

    Windows 10 Home is incorrect because it does not support joining an Active Directory domain, which is a stated requirement. While Home can meet basic consumer needs, it lacks several business-focused features such as domain join and full BitLocker management that are commonly required in managed business environments.

  • B. Correct.

    Windows 10 Pro is correct because it supports Active Directory domain join and BitLocker, matching the scenario's business requirements without adding unnecessary enterprise licensing. This is the standard choice for many small and midsize business workstations that need centralized management and device encryption.

  • C. Incorrect.

    Windows 10 Pro for Workstations is incorrect because although it includes advanced capabilities for high-end hardware scenarios, such as support for more powerful workstation configurations and features intended for demanding workloads, those benefits are not required here. Choosing it would add complexity or cost without solving an additional business need described in the scenario.

  • D. Incorrect.

    Windows 10 Enterprise is incorrect because it also supports domain join and BitLocker, but it is typically licensed through volume licensing and includes enterprise-focused features beyond what this user needs. The scenario specifically says the business wants to avoid paying for unnecessary enterprise-only features, making Enterprise more than is required.

220-1102 Question 3

Single answerWindows

A technician is preparing a Windows 11 laptop for a remote employee who frequently travels and uses public Wi-Fi. The user must be able to sign in to the laptop if internet access is unavailable, but the company also wants to reduce the risk of password compromise and avoid managing separate local passwords. Which sign-in configuration should the technician recommend?

  1. A

    Create a local account with no password so the user can always sign in offline

  2. B

    Join the PC to a workgroup and require a BIOS password for authentication

  3. C

    Sign in with a Microsoft account and configure Windows Hello PIN

  4. D

    Enable Guest access and require the user to switch accounts after connecting to Wi-Fi

Show answer and explanation

Correct answer: C

Explanation

The best answer is to sign in with a Microsoft account and configure Windows Hello PIN. In Windows 10 and Windows 11, users can sign in with a Microsoft account and continue to log in even when offline because Windows caches the necessary credentials locally. Windows Hello PIN is a preferred option because it is device-specific, unlike a traditional password that can be reused across services if compromised. This makes it especially suitable for mobile users who may work without reliable internet access and who face increased risk on public networks. Microsoft documentation and security guidance consistently recommend Windows Hello as a more secure sign-in method than passwords for supported Windows systems.

  • A. Incorrect.

    This is incorrect because removing the password from a local account significantly weakens security, especially for a traveling user. While a local account can support offline sign-in, the scenario specifically states the company wants to avoid managing separate local passwords and reduce password-compromise risk.

  • B. Incorrect.

    This is incorrect because a workgroup does not provide user authentication benefits for this scenario, and a BIOS/UEFI password is not a replacement for Windows account sign-in. BIOS passwords help restrict device startup or firmware access, but they do not provide the Windows identity and account protections requested.

  • C. Correct.

    This is correct because a Microsoft account supports Windows sign-in and can still authenticate locally when the device is offline using cached credentials. Configuring a Windows Hello PIN improves security and convenience because the PIN is tied to that specific device rather than being the user's reusable account password. This aligns with Microsoft best practices for stronger, device-bound sign-in methods on Windows 10/11.

  • D. Incorrect.

    This is incorrect because the Guest account is not an appropriate secure sign-in solution for a business user. It does not meet the requirement for a personalized, secure account and would create major security and auditing concerns. It also does not address the need to reduce password-compromise risk.

220-1102 Question 4

Single answerLinux

A technician is troubleshooting a Linux workstation that no longer reaches the graphical login screen after a video driver update. The system stops at a text console, but the technician can log in locally with an administrative account. The technician wants to disable the GUI temporarily so the PC will continue booting to a command-line environment for further troubleshooting and package rollback. Which command should the technician use?

  1. A

    systemctl set-default multi-user.target

  2. B

    systemctl isolate graphical.target

  3. C

    init 6

  4. D

    chmod +x /etc/X11/xorg.conf

Show answer and explanation

Correct answer: A

Explanation

The best answer is "systemctl set-default multi-user.target" because A+ candidates are expected to recognize practical Linux administration tasks such as changing boot targets for troubleshooting. On systemd-based distributions, multi-user.target is analogous to a text-mode, network-enabled multiuser state, while graphical.target includes the graphical display manager and desktop environment. Using systemctl set-default changes the persistent default for subsequent boots, which is exactly what the scenario requires. By contrast, systemctl isolate changes the active target for the current session only, and selecting graphical.target would attempt to start the GUI rather than disable it. This aligns with standard systemd administration practices documented in systemctl and systemd target documentation used by major distributions such as Red Hat, Ubuntu, and SUSE.

  • A. Correct.

    Correct. On Linux systems that use systemd, setting the default target to multi-user.target configures the system to boot into a non-graphical, multi-user command-line environment. This is a practical troubleshooting step when the GUI is failing, because it allows the technician to boot reliably, log in at the console, and repair or roll back graphics-related packages without the display manager starting automatically.

  • B. Incorrect.

    Incorrect. systemctl isolate graphical.target attempts to switch the currently running system into the graphical target, which is the opposite of what the technician wants. If the graphical environment is already broken, isolating graphical.target could fail or worsen the issue by trying to start the display manager and GUI services.

  • C. Incorrect.

    Incorrect. init 6 reboots the system. Although older SysV-style runlevels are still mapped on some distributions, this command does not set the system to boot into a text-only mode on future startups. It simply restarts the machine, so it does not solve the requirement to disable the GUI temporarily.

  • D. Incorrect.

    Incorrect. chmod +x /etc/X11/xorg.conf makes little sense in this scenario because xorg.conf is a configuration file, not a script or executable that should be given execute permissions. Changing its mode this way would not disable the graphical environment or change the system's default boot target.

220-1102 Question 5

Single answermacOS

A user brings you a MacBook running macOS and reports that a newly installed application will not open. When the user double-clicks the app, macOS displays a message that the app is from an unidentified developer and blocks it from launching. The user confirms the app was downloaded from the vendor's official website and business policy allows its use. Which action should the technician take FIRST to allow the user to run the application while following macOS security best practices?

  1. A

    Open System Settings, go to Privacy & Security, and allow the blocked app to open from there

  2. B

    Disable FileVault so macOS will stop blocking unsigned applications

  3. C

    Boot into Recovery Mode and disable System Integrity Protection

  4. D

    Use Disk Utility First Aid to repair the startup volume before opening the application

Show answer and explanation

Correct answer: A

Explanation

This scenario is testing practical knowledge of macOS security features, especially Gatekeeper. When macOS blocks an app from an unidentified developer, the best-practice response is not to disable core protections like SIP or unrelated features like FileVault. Instead, the technician should verify the source and then use the built-in approval method in Privacy & Security, or the contextual Open method if available. Apple documents Gatekeeper as the mechanism that helps ensure only trusted software runs on macOS, and its recommended workflow is to explicitly allow trusted apps rather than weakening broader system security settings. This aligns with A+ Core 2 expectations: identify the security feature involved, choose the least disruptive fix, and preserve the system's overall security posture.

  • A. Correct.

    Correct. In macOS, Gatekeeper may block apps from unidentified developers. If the software is trusted and permitted by policy, the proper first step is to go to System Settings > Privacy & Security and use the option to open or allow the blocked app. On some versions of macOS, the user can also Control-click the app and choose Open to approve it. This follows Apple's intended security workflow without broadly weakening system protections.

  • B. Incorrect.

    Incorrect. FileVault is full-disk encryption for protecting data at rest. It does not control whether an app from an unidentified developer can launch. A technician choosing this option may be confusing encryption features with application security controls.

  • C. Incorrect.

    Incorrect. System Integrity Protection protects critical system files and processes. Disabling SIP is not an appropriate first response for a blocked third-party app and would significantly reduce system security. Gatekeeper approval should be used instead.

  • D. Incorrect.

    Incorrect. Disk Utility First Aid checks and repairs file system issues, but it does not address Gatekeeper or app-signing warnings. Someone might choose this if they assume the app failed due to disk corruption rather than a macOS security control.

220-1102 Question 6

Single answerChrome OS

A user brings a managed Chromebook to the help desk because it will not connect to the company Wi-Fi after a recent password change. Other devices can connect to the wireless network successfully. The Chromebook sees the SSID, but each attempt to join fails immediately with an authentication error. The user does not know the old password. Which of the following is the BEST next step to restore connectivity?

  1. A

    Open the saved Wi-Fi network settings on the Chromebook, forget the network, and reconnect using the new password

  2. B

    Perform a Powerwash to return the Chromebook to factory defaults, then re-enroll it in management

  3. C

    Enable Developer Mode so the wireless profile can be edited manually from the shell

  4. D

    Replace the wireless adapter because the Chromebook can see the SSID but cannot authenticate

Show answer and explanation

Correct answer: A

Explanation

The best answer is to forget the saved network and reconnect with the new password. In Chrome OS, saved Wi-Fi credentials can become invalid after a network password change, producing immediate authentication failures even though the device can still discover the SSID. Best practice is to start with the least invasive fix: remove the stored profile, then rejoin the network with current credentials. A Powerwash is a much more disruptive reset and is not justified until simpler steps fail. Developer Mode is not a normal troubleshooting requirement for wireless connectivity and introduces unnecessary risk. Hardware replacement is inappropriate because the symptom indicates a credential problem, not a radio failure. This approach aligns with standard ChromeOS support guidance for managing remembered Wi-Fi networks and general CompTIA A+ troubleshooting methodology: identify the problem, establish a likely cause, test the simplest solution first, and avoid unnecessary changes.

  • A. Correct.

    Correct. On Chrome OS, a common cause of Wi-Fi authentication failures after a password change is that the device is still trying to use the previously saved credential. Forgetting the saved network and reconnecting forces the Chromebook to prompt for the updated password and rebuild the wireless profile. This is the least disruptive and most appropriate first troubleshooting step.

  • B. Incorrect.

    Incorrect. A Powerwash removes local user data and resets the Chromebook, but it is excessive for a simple wireless authentication issue caused by an outdated saved password. It should be reserved for more serious corruption or configuration problems after basic troubleshooting has failed.

  • C. Incorrect.

    Incorrect. Developer Mode is not an appropriate support step for standard enterprise troubleshooting and can reduce security, disable some management assumptions, and complicate support. It is not required to update or recreate a saved Wi-Fi profile in Chrome OS.

  • D. Incorrect.

    Incorrect. The Chromebook's ability to detect the SSID suggests the wireless radio is functioning. An authentication error after a password change points to a credential mismatch rather than failed hardware. Replacing the adapter would not address the root cause.

220-1102 Question 7

Single answerMobile OSs

A technician is assisting a user who upgraded to a newer Android phone and wants to restore access to a work app that was installed from the Google Play Store. The user knows the app was previously purchased with a personal Google account, but the new phone is currently signed in only with the company-managed Google Workspace account. When the technician opens the Play Store, the app shows a purchase price instead of an Install button. Which action should the technician take FIRST to allow the user to install the app without repurchasing it?

  1. A

    Add the user's personal Google account to the phone and switch the Play Store to that account before accessing the app

  2. B

    Clear the Google Play Store cache and data so the previous purchase history refreshes automatically

  3. C

    Factory reset the phone and sign in with the company-managed account again before opening the Play Store

  4. D

    Enable installation from unknown sources and sideload the APK from a third-party website

Show answer and explanation

Correct answer: A

Explanation

This question tests practical understanding of how mobile OS app stores handle account-based licensing on Android. In real support scenarios, technicians must recognize that Google Play app ownership and purchase history are linked to the specific Google account used at the time of acquisition. Best practice is to sign in with the correct account and verify the Play Store is currently using that account before troubleshooting further. Clearing cache may help with minor sync issues, but it does not change ownership data. A factory reset is not appropriate for this symptom, and sideloading apps from third-party sources is contrary to standard mobile security best practices and may violate organizational policy. This aligns with documented Android and Google Play account behavior, where content availability depends on the signed-in account context.

  • A. Correct.

    Correct. Google Play purchases are tied to the Google account that originally obtained or purchased the app. If the device is signed in only with a different account, the Play Store will not associate the prior purchase with the user. Adding the personal Google account and selecting it within the Play Store is the appropriate first step to restore access without paying again.

  • B. Incorrect.

    Incorrect. Clearing Play Store cache or data can resolve display or sync issues, but it does not transfer purchase entitlements between different Google accounts. The core issue is account identity, not stale app data.

  • C. Incorrect.

    Incorrect. A factory reset is excessive and would not solve the licensing problem if the wrong Google account is still being used. Resetting a device should not be a first-line response for an app-purchase association issue.

  • D. Incorrect.

    Incorrect. Sideloading from a third-party source bypasses standard app-store controls and introduces security and compliance risks, especially on a work device. It also does not properly restore the user's Play Store purchase record or license association.

220-1102 Question 8

Single answeriPadOS

A user brings in an iPad that they use for work. After updating to a newer version of iPadOS, the user says the battery is draining quickly and several apps appear to be running in the background longer than expected. You need to apply a supported iPadOS setting that can reduce background activity and help extend battery life without uninstalling apps or erasing the device. Which action should the technician take FIRST?

  1. A

    Enable Low Power Mode in the iPad's Battery settings

  2. B

    Force-close all open apps and restart the iPad after every use

  3. C

    Perform a factory reset and restore the iPad from backup

  4. D

    Disable iCloud completely so apps can no longer sync in the background

Show answer and explanation

Correct answer: A

Explanation

The best answer is to enable Low Power Mode. On iPadOS, Low Power Mode is specifically intended to reduce power consumption by limiting or reducing certain background tasks and visual effects. For A+ Core 2 purposes, technicians should prefer the least invasive, built-in troubleshooting step that directly matches the symptom. In this scenario, the complaint is battery drain and excessive background activity after an update, so using Battery settings to enable Low Power Mode is the most appropriate first action. Apple support documentation identifies Low Power Mode as a standard method for extending battery life on supported iPadOS devices. By contrast, force-closing apps is often overused and is not a general battery optimization strategy, factory reset is unnecessarily destructive as an initial step, and disabling iCloud entirely is broader than needed and can negatively affect normal device functionality.

  • A. Correct.

    Correct. Low Power Mode is a supported iPadOS feature designed to reduce background activity such as mail fetch, background app refresh behavior, automatic downloads, and some visual effects to help extend battery life. In a scenario where the user reports fast battery drain after an update, enabling Low Power Mode is an appropriate first troubleshooting step because it is low risk, reversible, and directly addresses excessive battery consumption.

  • B. Incorrect.

    Incorrect. Force-closing apps is a common misconception. On iPadOS, routinely force-closing all apps is not considered a best practice for improving battery life and can sometimes increase battery use because apps must fully reload later. Restarting may be a reasonable troubleshooting step in some cases, but doing this after every use is not the best first action and does not specifically apply a battery-saving iPadOS feature.

  • C. Incorrect.

    Incorrect. A factory reset is far too disruptive as a first step. It removes user data unless properly backed up and should be reserved for more serious troubleshooting after less invasive steps have failed. Since iPadOS includes built-in battery-saving controls, resetting the device would not be the most appropriate initial response.

  • D. Incorrect.

    Incorrect. Disabling iCloud completely is excessive and can interfere with legitimate syncing of contacts, files, photos, and app data. While some syncing activity can affect battery life, turning off iCloud entirely is not the recommended first step for generalized post-update battery drain and background activity concerns.

220-1102 Question 9

Single answeriOS

A user reports that an iPhone has become sluggish and frequently displays messages that storage is almost full. The user says photos and videos are critical and should remain accessible, but several apps are no longer needed every day. The device is connected to Wi-Fi regularly, and the user signs in with an Apple ID. Which action should a technician recommend FIRST to free up local storage while minimizing the chance of losing user data?

  1. A

    Enable Offload Unused Apps in iPhone Storage settings

  2. B

    Perform a factory reset and restore the iPhone from iCloud backup

  3. C

    Clear all Safari history and website data

  4. D

    Delete the Photos app cache from Settings

Show answer and explanation

Correct answer: A

Explanation

The best answer is to enable Offload Unused Apps. This is a standard iOS storage-management feature designed to reclaim space without deleting the user's app data. In a real support scenario, technicians should choose the least disruptive solution that addresses the problem while protecting user content. Because the user's photos and videos are important, actions that risk deleting content or require a full reset should not be the first recommendation. Apple documents storage-management options under iPhone Storage settings, including Offload Unused Apps and other recommendations. If additional space is needed later, the technician could also review large attachments, old downloads, or photo/video storage options such as iCloud Photos with Optimize iPhone Storage, but offloading unused apps is the most appropriate initial step here.

  • A. Correct.

    Correct. iOS includes an Offload Unused Apps feature that removes the app binary to free space while keeping the app's documents and data. If the app is needed again, it can be reinstalled from the App Store and its data restored, assuming the app is still available. In this scenario, this is the best first step because the user wants to keep important photos and videos accessible while freeing storage from apps that are not used regularly.

  • B. Incorrect.

    Incorrect. A factory reset is far more disruptive than necessary and introduces avoidable risk, including time spent restoring, possible backup issues, and temporary loss of access. It is not the best first action when iOS provides less invasive storage-management tools.

  • C. Incorrect.

    Incorrect. Clearing Safari history and website data may recover some space, but typically not as much as offloading multiple unused apps. It also does not directly address the user's statement that several apps are no longer needed every day.

  • D. Incorrect.

    Incorrect. iOS does not provide a user-facing setting to manually delete a separate 'Photos app cache' in the way this option implies. Storage related to photos and videos is managed through iPhone Storage recommendations, iCloud Photos behavior, and deleting or transferring content, not by clearing a dedicated Photos cache setting.

220-1102 Question 10

Single answerAndroid

A technician is troubleshooting an Android user's phone that no longer receives company email in the Mail app after the user changed their Microsoft 365 password. Webmail works, and the phone still has internet access. The company requires modern authentication and device passcodes, but it does not use a separate MDM app. Which action should the technician take FIRST to restore email access with the LEAST disruption to the user?

  1. A

    Remove and re-add the work account in Android Settings so the user can sign in again with the new password and complete any security prompts

  2. B

    Perform a factory reset on the Android phone and restore the user's data from Google backup

  3. C

    Clear the system cache partition from recovery mode to refresh stored credentials for all apps

  4. D

    Disable the screen lock temporarily so the Mail app can finish syncing without policy conflicts

Show answer and explanation

Correct answer: A

Explanation

This scenario tests practical Android account troubleshooting in an enterprise context. Because webmail works and the phone has internet connectivity, the issue is unlikely to be the email service itself or network access. The key clue is that the user recently changed a Microsoft 365 password. On Android, built-in email clients or account integrations commonly require the user to reauthenticate after a password change, especially when organizations use modern authentication and enforce security policies such as device lock requirements. The best first action is to remove and re-add the account, or otherwise trigger reauthentication, because it directly resolves stale credentials with minimal disruption. This aligns with standard vendor guidance from Microsoft and Android device administration practices: verify connectivity, confirm account credentials work via webmail, then refresh the account session and comply with any prompted security requirements before considering more invasive actions.

  • A. Correct.

    Correct. When a cloud email account such as Microsoft 365 stops syncing after a password change, the most appropriate first step on Android is typically to remove and re-add the work account, or reauthenticate it if prompted. This allows the user to enter the updated credentials and complete any modern authentication, conditional access, or security-policy prompts such as enforcing a device passcode. This is the least disruptive corrective action that directly addresses the likely cause.

  • B. Incorrect.

    Incorrect. A factory reset is far too disruptive for a basic email reauthentication issue. It should be reserved for severe OS-level problems or when other troubleshooting steps fail and data backup has been verified. Since webmail works and connectivity is fine, the problem is much more likely related to cached account credentials or required account reauthorization.

  • C. Incorrect.

    Incorrect. Clearing the system cache partition is not a standard or likely fix for an Android work email account that stopped syncing after a password change. Modern Android troubleshooting for account authentication issues focuses on reauthentication, account removal/re-addition, app cache clearing, or policy compliance. The misconception here is assuming the problem is at the OS cache level rather than the account-authentication level.

  • D. Incorrect.

    Incorrect. Disabling the screen lock would conflict with, not satisfy, typical corporate security requirements. Many business email systems require a device passcode or screen lock to permit account access. Removing the lock would likely make the device noncompliant and could prevent synchronization entirely.

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What the 220-1102 exam covers

Official A+ Core 2 exam domains and weightings.

  • Mobile Devices

    15% of exam

  • Networking

    20% of exam

  • Hardware

    25% of exam

  • Virtualization and Cloud Computing

    11% of exam

  • Hardware and Network Troubleshooting

    29% of exam

All 828 220-1102 practice questions

Every question has a page with the answer and explanation. Numbers are stable, so you can bookmark or share them.

  1. 1.A small architecture firm is replacing several aging workstations. One group of employees uses a...
  2. 2.A small business is replacing several older Windows 10 workstations. One employee uses a line-of-business...
  3. 3.A technician is preparing a Windows 11 laptop for a remote employee who frequently travels and uses public...
  4. 4.A technician is troubleshooting a Linux workstation that no longer reaches the graphical login screen after a...
  5. 5.A user brings you a MacBook running macOS and reports that a newly installed application will not open. When...
  6. 6.A user brings a managed Chromebook to the help desk because it will not connect to the company Wi-Fi after a...
  7. 7.A technician is assisting a user who upgraded to a newer Android phone and wants to restore access to a work...
  8. 8.A user brings in an iPad that they use for work. After updating to a newer version of iPadOS, the user says...
  9. 9.A user reports that an iPhone has become sluggish and frequently displays messages that storage is almost...
  10. 10.A technician is troubleshooting an Android user's phone that no longer receives company email in the Mail app...
  11. 11.A technician is preparing a 256 GB USB external drive that will be shared between Windows 11 laptops and...
  12. 12.A technician is preparing a USB external drive that will be used on several Windows 11 PCs in an office. The...
  13. 13.A technician is preparing a Windows workstation that stores large engineering files on a secondary data...
  14. 14.A technician needs to copy a 6.2 GB Windows image file to a 32 GB USB flash drive so it can be used on...
  15. 15.A technician is replacing a failed drive in an Ubuntu workstation used by a graphics team. The original Linux...
  16. 16.A Linux workstation used for video editing stores large media files on a secondary disk mounted at /data....
  17. 17.A user brings in a MacBook with a failing internal SSD. You replace the drive and reinstall macOS, but Disk...
  18. 18.A technician is preparing a 256 GB USB flash drive for a media team that uses both Windows 11 laptops and...
  19. 19.A small accounting firm is still using several Windows 8.1 workstations because a tax-preparation application...
  20. 20.A small accounting firm uses several Windows 10 PCs that are approaching the operating system's end-of-life...
  21. 21.A technician is preparing to upgrade several Windows PCs in a small office to a newer feature update. One...
  22. 22.A small accounting firm uses a custom invoicing application that was written for Windows 7 and relies on a...
  23. 23.A technician is preparing to upgrade several office laptops from Windows 10 Pro to Windows 11 Pro. One user...
  24. 24.A technician needs to repair a Windows 11 laptop that repeatedly crashes during startup after a faulty driver...
  25. 25.A technician is troubleshooting a Windows 11 laptop that no longer recognizes any USB storage devices. A USB...
  26. 26.A technician is configuring a small office laptop for a user who needs secure remote access to internal file...
  27. 27.A technician is preparing a company-issued laptop with a solid-state drive (SSD) for reassignment to another...
  28. 28.A technician is helping a remote employee who reports that a company web portal is unreachable from a home...
  29. 29.A user works on a Windows 11 laptop and regularly backs up project files to a USB 3.2 external SSD. The user...
  30. 30.A technician is preparing a new 2 TB internal hard drive in a Windows 10 workstation for use as a single data...
  31. 31.A technician is configuring a lab workstation so users can choose between Windows 11 and Ubuntu Linux at...
  32. 32.A small accounting firm is replacing several Windows 10 PCs with new hardware and wants to move to Windows...
  33. 33.A small business is repurposing a 4-year-old Windows 10 laptop for a new employee. The current user reports...
  34. 34.A small business is replacing several Windows 10 Pro PCs with new hardware that already meets Windows 11...
  35. 35.A technician needs to deploy Windows 11 to 40 identical new laptops for a training lab. The laptops all use...
  36. 36.A technician needs to deploy Windows to 20 new office PCs without visiting each desk. The PCs are connected...
  37. 37.A company is opening a small remote office and needs to provision 40 new Windows 11 laptops for employees who...
  38. 38.A technician is preparing several Windows 11 laptops for remote employees. One laptop has a failing internal...
  39. 39.A user's Windows 10 laptop began crashing after a failed feature update. The system now boots to the desktop,...
  40. 40.A support technician is preparing to decommission 25 company laptops that were used by multiple employees and...
  41. 41.A user upgraded a Windows 11 workstation and now a specialized label printer no longer works. Device Manager...
  42. 42.A technician is replacing the failed motherboard in a Windows 11 workstation that uses a 4 TB internal SSD as...
  43. 43.A technician is preparing a new 4 TB internal SSD for a Windows 11 workstation that uses UEFI firmware. In...
  44. 44.A technician is repairing a Windows 10 desktop that was previously working normally. After a sudden power...
  45. 45.A technician is preparing a 64 GB USB flash drive that will be used to transfer large video files between...
  46. 46.A small business is replacing several Windows 10 PCs that are currently joined to a workgroup. One employee...
  47. 47.A technician is replacing a user's failing Windows 10 laptop with a new Windows 11 laptop. The user says, "I...
  48. 48.A small accounting firm upgrades several PCs from Windows 10 to Windows 11. After the upgrade, a critical...
  49. 49.A technician is preparing a Windows 11 image for deployment to several older office PCs. During testing, one...
  50. 50.A company has several Windows 10 laptops used by remote sales staff. One laptop repeatedly fails to install...
  51. 51.A small accounting firm asks a technician to prepare a rollout plan for 20 desktop PCs that are 7 years old....
  52. 52.A small business is replacing several PCs used by managers who work both in the office and remotely. The...
  53. 53.A small accounting firm uses Windows 10 Home on several office PCs. The manager asks you to set up the...
  54. 54.A technician is helping a remote employee who uses a Windows 11 Home laptop on a home network. The employee...
  55. 55.A technician is preparing several company-owned Windows 11 Pro laptops for remote employees who will work...
  56. 56.An engineering firm is refreshing several high-end CAD workstations that use multi-socket CPUs and very large...
  57. 57.A company is opening a temporary project office for 18 contractors who need access to email, internal web...
  58. 58.A small business currently uses Windows 11 Home on several employee laptops. The owner wants to join the...
  59. 59.A technician is helping a user set up a new Windows 11 Home laptop for a small home office. The user wants to...
  60. 60.A small business purchases several new Windows 11 Pro laptops for employees who travel frequently. Management...
  61. 61.A technician is preparing 25 new Windows laptops for employees in a corporate office. Management wants each...
  62. 62.A support technician is preparing a company laptop for an employee who needs a Windows environment that will...
  63. 63.A small business is replacing several older Windows PCs. The office manager wants the new systems to be able...
  64. 64.A small accounting firm has 18 Windows 11 PCs that are currently configured in a workgroup. Each user has a...
  65. 65.A help desk technician is configuring a shared Windows 10 workstation for a user with low vision. The user...
  66. 66.A help desk technician is preparing to remotely support a user's Windows PC using Microsoft Remote Desktop....
  67. 67.A technician upgrades a small office desktop from 4 GB to 8 GB of RAM by installing two additional 2 GB...
  68. 68.A company laptop running Windows 11 Pro is protected with BitLocker on the system drive. After a recent...
  69. 69.A technician is preparing several Windows 10 Pro PCs for a training room. Students should be able to use...
  70. 70.A small business has several Windows 10 Pro 64-bit PCs joined to a workgroup. The owner purchased Windows 11...
  71. 71.A small business has several PCs running Windows 10 Pro that need to be moved to Windows 11 Pro without...
  72. 72.A technician is preparing a company laptop for reassignment to a new employee. The current Windows...
  73. 73.A technician is upgrading several office PCs from Windows 10 Pro to Windows 11 Pro. One user reports that the...
  74. 74.A technician is preparing several Windows 11 laptops for deployment. One laptop meets the CPU, RAM, and...
  75. 75.A technician replaces a failed motherboard in a Windows 11 workstation. After the repair, the system powers...
  76. 76.A user reports that a Windows 10 workstation has become noticeably slow during startup and throughout the...
  77. 77.A user reports that their Windows 10 laptop becomes very slow a few minutes after sign-in. Applications...
  78. 78.A user reports that a Windows 10 PC no longer prints to any network printer after a recent troubleshooting...
  79. 79.A Windows 11 laptop used by a sales manager has become noticeably slow during sign-in. After entering...
  80. 80.A user reports that their Windows 11 laptop has become very slow during normal office work. Applications take...
  81. 81.A user reports that their Windows 10 laptop becomes sluggish a few minutes after startup. Applications open...
  82. 82.A small company uses Windows 10 Pro laptops joined to a workgroup. A user in Accounting needs to install a...
  83. 83.A technician supports several Windows 10 Pro PCs in a small office. One department manager needs a simplified...
  84. 84.A user reports that their Windows 10 laptop unexpectedly restarts several times a day with no error message....
  85. 85.A Windows 10 user installed a second internal SSD and asks you to make it available for storing project...
  86. 86.A small business uses a Windows 10 PC in the accounting office to run a nightly cleanup script at 11:00 PM....
  87. 87.A user reports that after a Windows 11 feature update, an external USB webcam no longer works in video...
  88. 88.A user can access an internal company website from Microsoft Edge on their Windows 11 laptop, but when they...
  89. 89.A technician is preparing a shared Windows 10 Pro workstation for a temporary employee who needs to run a...
  90. 90.A user reports that their Windows 10 workstation becomes very slow several times a day, but only for a few...
  91. 91.A technician is configuring a shared Windows 10 Pro workstation in a training room. Users have local standard...
  92. 92.A technician is troubleshooting a Windows 11 workstation that intermittently loses access to internal file...
  93. 93.A Windows 11 user reports that a line-of-business application will not launch after a hardware refresh. The...
  94. 94.A user reports that their Windows 10 laptop becomes sluggish whenever they open a large spreadsheet and join...
  95. 95.A Windows 10 user reports that the PC has become very slow immediately after sign-in. The issue started after...
  96. 96.A user reports that their Windows 10 laptop is almost out of disk space after a recent feature update. You...
  97. 97.A user reports that a Windows 10 desktop with a traditional mechanical hard drive has become noticeably...
  98. 98.A technician is troubleshooting a Windows 10 PC that displays a custom legal notice before the sign-in...
  99. 99.A support technician is troubleshooting a Windows 11 PC that can reach local network resources but cannot...
  100. 100.A user calls the help desk because File Explorer on their Windows 11 laptop no longer shows the Navigation...
  101. 101.A technician is connected to a Windows 10 PC through Command Prompt to troubleshoot a script stored in...
  102. 102.A support technician is connected to a Windows 10 PC through Command Prompt and needs to verify whether a...
  103. 103.A technician is troubleshooting a Windows 11 laptop that can connect to the corporate Wi-Fi and reach...
  104. 104.A Windows 11 laptop in a small office suddenly cannot reach any internal servers or the internet after being...
  105. 105.A help desk technician is troubleshooting a Windows laptop that cannot open the company's internal web portal...
  106. 106.A technician is troubleshooting a Windows 10 workstation that is connecting to an unfamiliar external IP...
  107. 107.A technician is troubleshooting a user's report that the company intranet site, intranet.corp.local, will not...
  108. 108.A technician is remotely assisting a Windows 10 user who needs temporary access to a shared folder on a file...
  109. 109.A technician is troubleshooting a user's report that an internal web application at 10.25.8.20 is unreachable...
  110. 110.A help desk technician is troubleshooting complaints that users can reach an internal file server only...
  111. 111.A technician is upgrading a Windows 11 Pro workstation that uses a 500 GB basic disk. The C: partition is...
  112. 112.A Windows 10 laptop was improperly powered off during a file copy to the internal SSD. The user now reports...
  113. 113.A small office uses Windows 11 Pro PCs. A technician is preparing a USB drive that will be used to move large...
  114. 114.A technician is installing Windows on a new SSD in a desktop that previously had several drives attached for...
  115. 115.A user on a Windows 11 laptop accidentally deleted a project folder from the Desktop earlier the same day....
  116. 116.A technician is documenting a Windows troubleshooting procedure for the internal IT knowledge base. The...
  117. 117.A technician is cleaning up a Windows 10 workstation after removing an old application. The folder...
  118. 118.A technician needs to copy a user's profile data from an old Windows PC to a new one over the network. The...
  119. 119.A help desk technician receives multiple reports that users are seeing pop-up messages claiming, "Your...
  120. 120.A technician renames a Windows 10 workstation from WS-104 to ACCT-PC07 so it matches the company's naming...
  121. 121.A technician is remotely assisting with a standalone Windows 10 PC used in a small office. The employee...
  122. 122.A help desk technician is troubleshooting an application installation issue on a user's Windows PC. The...
  123. 123.A help desk technician is remotely assisting a Windows user who reports that a shared folder is denying...
  124. 124.A support technician is connected to a Windows 10 user's PC through a remote session. The user says they were...
  125. 125.A technician is preparing a Windows 11 laptop for reassignment to a new employee. Company policy requires...
  126. 126.A technician joins a Windows 10 laptop to the company domain and confirms the user can sign in with domain...
  127. 127.A technician is troubleshooting a Windows 10 laptop that is joined to an Active Directory domain. A user...
  128. 128.A Windows 10 user reports that several built-in apps are crashing and some system functions stop responding...
  129. 129.A technician is preparing several Windows 11 laptops for a sales team that frequently travels between...
  130. 130.A small office uses a shared network laser printer connected to a Windows print server. Several users report...
  131. 131.A user reports that a line-of-business application on a Windows 10 PC began crashing immediately after a...
  132. 132.A technician is troubleshooting a Windows 10 laptop that can access the internet and browse shared folders on...
  133. 133.A technician is preparing a Windows 11 laptop for a remote employee who needs to run an older...
  134. 134.A small office uses a Windows 11 PC to host a line-of-business application for other computers on the local...
  135. 135.A user reports that Outlook on their company laptop can send email successfully, but incoming messages never...
  136. 136.A user reports that after connecting a laptop to a conference room projector with HDMI, the presentation...
  137. 137.A technician is setting up a Windows 11 laptop for a temporary contractor. The contractor needs to use a...
  138. 138.A user reports that after a Windows 11 feature update, their laptop no longer connects to the office Wi-Fi....
  139. 139.A graphic design firm stores large project folders on a Windows 11 workstation. An employee reports that...
  140. 140.A Windows 10 user reports that an application crashes every morning at about 9:00 a.m. You need to identify...
  141. 141.A help desk technician is assisting a user who cannot identify file types in a shared project folder because...
  142. 142.A technician is troubleshooting a Windows 11 workstation after a failed software uninstall. The application...
  143. 143.A user reports that a file attached to an email appears to be a PDF document named "Invoice.pdf". When they...
  144. 144.A user reports that after downloading several PDF invoices from a vendor portal, every invoice opens in a web...
  145. 145.A user on a Windows 10 workstation says an application keeps saving files to a hidden folder under their...
  146. 146.A user reports that their Windows 11 laptop loses battery charge very quickly when they close the lid and...
  147. 147.A user says their Windows laptop is "draining battery overnight" even though they close the lid before...
  148. 148.A sales manager reports that her Windows 11 laptop battery is draining quickly during travel, but she still...
  149. 149.A user reports that a Windows 11 laptop loses several percent of battery overnight even though they select...
  150. 150.A user says their Windows laptop is set to go into Standby when the lid is closed during short breaks....
  151. 151.A user has a Windows 11 laptop connected to an external monitor, keyboard, and mouse at their desk. They want...
  152. 152.A user with a Windows 10 laptop says the computer takes too long to boot each morning. You confirm the system...
  153. 153.A user with a Windows 11 laptop reports that a USB barcode scanner works normally for a few minutes, but...
  154. 154.A user with low vision is using a Windows 10 laptop and reports that text in dialog boxes and menus is...
  155. 155.A user in a company’s New York office reports that calendar invitations in Outlook are showing one hour...
  156. 156.A small office uses Windows 10 Pro laptops that receive updates directly from Microsoft. After a recent...
  157. 157.A user on a Windows 10 laptop says the desktop background keeps reverting to the default image after every...
  158. 158.A company uses Microsoft 365 and issues Windows 11 laptops to remote employees. A user reports that the...
  159. 159.A company issues laptops to sales staff who frequently work in airports, hotels, and customer lobbies....
  160. 160.A technician is troubleshooting a Windows 11 laptop that takes several minutes to become usable after...
  161. 161.A company issues tablets to warehouse staff for inventory scanning and email. One Android tablet that was...
  162. 162.A technician is configuring a small office router for employees who work from home several days each week....
  163. 163.A small office uses Windows 11 Pro PCs that are joined to Microsoft Entra ID (Azure AD). A user reports that...
  164. 164.A remote employee is using a Windows 11 laptop at home and can browse the internet, but cannot access file...
  165. 165.A small accounting firm has 12 Windows 11 PCs that are currently configured in a workgroup. The office...
  166. 166.A small office uses a Windows 10 PC named ACCT-FS as a file server for the Accounting department. The folder...
  167. 167.A small office reports that a networked laser printer is producing pages with repeating black marks at...
  168. 168.A small office uses a Windows file server to store department documents on a shared folder named...
  169. 169.A user in the Accounting department says the S: drive they use for shared files disappears after every...
  170. 170.A small office uses Windows 11 PCs, and a shared accounting application on one workstation needs to accept...
  171. 171.A company uses Windows 10/11 Pro laptops for its accounting staff. To reduce malware risk, the IT department...
  172. 172.A technician is preparing a Windows 11 laptop for a sales employee who works remotely and frequently connects...
  173. 173.A technician is configuring a Windows 11 laptop for a small office. The office router provides DHCP addresses...
  174. 174.A technician is configuring a new workstation on a small office network. The router's LAN IP is...
  175. 175.A technician is troubleshooting a Windows 11 workstation that can reach internet sites by IP address, but...
  176. 176.A technician is troubleshooting a Windows workstation that cannot access a file server after a small office...
  177. 177.A small office user reports that their Windows laptop can open internal file shares on 192.168.10.0/24 and...
  178. 178.A technician is configuring a small office workstation that must reliably host a shared folder for accounting...
  179. 179.A technician is configuring a Windows 11 laptop for a user who works remotely and needs secure access to...
  180. 180.A remote employee reports that they can browse the internet from a hotel Wi-Fi network, but they cannot reach...
  181. 181.A technician is helping a user connect a company-issued laptop to the office wireless network after a...
  182. 182.A technician is troubleshooting a Windows 11 desktop in an office that uses only wired Ethernet connections....
  183. 183.A sales manager uses a company-issued laptop with a built-in LTE modem to access email and CRM data while...
  184. 184.A technician is troubleshooting a Windows 11 laptop that can browse internal company websites but cannot open...
  185. 185.A technician is configuring a Windows 11 laptop for an employee who normally works in the office but is...
  186. 186.A user calls the help desk because they cannot find a shared project folder on the company file server. You...
  187. 187.A salesperson is working remotely from a hotel and connects their Windows 11 laptop to a mobile hotspot with...
  188. 188.A graphic designer says her MacBook is running out of storage, but she cannot determine what is consuming the...
  189. 189.A user reports that a Windows 11 laptop has become unstable after an older PDF utility was installed from the...
  190. 190.A user calls the help desk because a file named budgetreport.pdf.exe was emailed to several employees and...
  191. 191.A user downloads a software installer from a vendor website to a MacBook running macOS. The file is named...
  192. 192.A user in a small design studio downloads a file named "PrinterDriver.pkg" from the printer manufacturer's...
  193. 193.A support technician is helping a user access a company web application hosted at helpdesk.app. The user...
  194. 194.A user brings in an iPhone that cannot install or update any apps from the App Store. When they tap Get or...
  195. 195.A Windows 11 user reports that a recently installed PDF utility causes frequent application crashes. The...
  196. 196.A support technician is troubleshooting a Windows 10 workstation after a user reports that several built-in...
  197. 197.A user reports that a line-of-business application on a Windows 11 PC suddenly will not open. When they...
  198. 198.A technician is troubleshooting a macOS system where a user says files saved on the Desktop before a restart...
  199. 199.A macOS user reports that a recently installed application works for one account on the Mac but fails to...
  200. 200.A technician is troubleshooting a Windows 10 workstation that has become unstable after a recently installed...
  201. 201.A macOS user reports that one application keeps opening with corrupted preferences, but other users on the...
  202. 202.A company issues iPhones to sales staff and manages them with an MDM solution. Users are allowed to use App...
  203. 203.A technician is preparing to dispose of several retired company laptops after a hardware refresh. The devices...
  204. 204.A small accounting office stores client spreadsheets on a Windows 11 workstation. The user accidentally...
  205. 205.A user reports that their Windows 11 laptop has become noticeably slower and displays repeated antivirus...
  206. 206.A small accounting office uses several Windows 11 PCs. After the monthly security updates were installed on...
  207. 207.A user with a company-issued iPhone reports that after installing an iOS Rapid Security Response (RSR), an...
  208. 208.A user on a macOS laptop says the screen turns off after just a few minutes, even while they are reading long...
  209. 209.A user reports that after docking a Windows 11 laptop at their desk, the desktop icons and taskbar appear...
  210. 210.A technician is troubleshooting a Windows 11 laptop that connects successfully to the office Wi-Fi but cannot...
  211. 211.A small office reports that documents sent to a shared laser printer are printing with repeated ghosted...
  212. 212.A small law office replaced an old flatbed scanner with a new network-connected multifunction scanner. Staff...
  213. 213.A technician is preparing several Windows laptops for a temporary HR recruiting event. Recruiters will use...
  214. 214.A user in a finance department has repetitive strain issues and reports that double-clicking and holding down...
  215. 215.A user with a MacBook running macOS says they accidentally deleted an important Pages document yesterday...
  216. 216.A small business uses Windows 11 Pro laptops for remote staff. A user tells the technician that they...
  217. 217.A remote employee using Windows 10 says their email, web browser, and ticketing app have "disappeared," but...
  218. 218.A graphic designer uses a MacBook with multiple apps open throughout the day and says it is becoming...
  219. 219.A graphic designer uses a company-issued MacBook and reports that Safari keeps asking for the password to a...
  220. 220.A graphic designer using a MacBook reports that searching for recently saved project files with Spotlight...
  221. 221.A user replaced a failed iPhone with a new one and reports that their photos, contacts, and notes are missing...
  222. 222.A user brings in an iPhone and reports that messages to other Apple users are being sent as green SMS texts...
  223. 223.A user reports that FaceTime calls on their iPhone fail immediately with a message indicating FaceTime is...
  224. 224.A technician is preparing a Windows 11 laptop for a traveling employee who stores confidential client files...
  225. 225.A user reports that on a Windows 11 laptop with a precision touchpad, they can move the pointer and tap to...
  226. 226.A user with a macOS laptop says an external USB drive is connected and appears in Disk Utility, but they...
  227. 227.A user with a company-issued laptop reports that after connecting to a USB-C docking station at their desk,...
  228. 228.A small medical billing office is located in an area that frequently loses power during summer storms. During...
  229. 229.A technician installs a new 2 TB secondary hard drive in a Windows 11 desktop. File Explorer does not show...
  230. 230.A company issues MacBook laptops to remote employees and requires full-disk encryption to protect data if a...
  231. 231.A technician is troubleshooting a macOS workstation that repeatedly fails to open a shared folder after a...
  232. 232.A user with a macOS laptop reports that a presentation app has stopped responding. The mouse pointer still...
  233. 233.A help desk technician is supporting a user on an Ubuntu desktop who says a recently downloaded script will...
  234. 234.A user reports that the C: drive on a Windows 10 laptop is almost full. After checking, a technician finds a...
  235. 235.A Linux support technician is troubleshooting a user's home directory and needs to verify which files are...
  236. 236.A technician is connected to a Linux workstation through a remote shell and needs to confirm which directory...
  237. 237.A Linux technician is cleaning up a user's home directory and needs to move the file report.txt from...
  238. 238.A Linux technician needs to copy the file /home/analyst/report.txt to /var/backups/report.txt from a terminal...
  239. 239.A Linux technician is cleaning up an old user profile and needs to remove a directory named...
  240. 240.A junior technician copied a shell script named backup.sh to a Linux workstation. When the user tries to run...
  241. 241.A Linux workstation in a small office hosts a shared folder at /srv/projects. A technician created a new file...
  242. 242.A Linux technician is troubleshooting repeated failed SSH login attempts on a workstation. The technician...
  243. 243.A technician is helping a Windows 10 user who says an important PDF saved somewhere under the Documents...
  244. 244.A technician is preparing a 128 GB USB flash drive that will be used to move large 20 GB video files between...
  245. 245.A Linux workstation was powered off during a file copy. On the next boot, the system drops to a maintenance...
  246. 246.A technician is troubleshooting an Ubuntu workstation that should automatically provide access to a shared...
  247. 247.A technician is preparing a Windows 11 workstation for a temporary contractor who needs to run a single...
  248. 248.A Linux support technician is logged in as a standard user and needs to restart a service and edit a...
  249. 249.A Linux help desk technician needs to update software on a user's Ubuntu workstation but does not know the...
  250. 250.A Linux workstation in a small office cannot install a required graphics package from the command line. When...
  251. 251.A technician is supporting an Ubuntu workstation that cannot install a package with apt. When the technician...
  252. 252.A Linux technician is supporting a Fedora workstation that fails to launch a graphics application because a...
  253. 253.A technician is configuring a small office network that uses a wireless router provided by the ISP. Employees...
  254. 254.A help desk technician is troubleshooting a Windows 11 laptop that cannot reach any internal or internet...
  255. 255.A help desk technician is troubleshooting a Windows laptop that cannot open the company's internal ticketing...
  256. 256.A help desk technician is troubleshooting whether a Linux workstation can reach an internal software...
  257. 257.A Linux workstation can browse the internet by IP address, but users report that websites fail when they...
  258. 258.A user reports that they can access internal company websites but cannot reach a cloud-based ticketing site....
  259. 259.A help desk technician receives a report that a user's Windows PC displays a pop-up claiming, "Your computer...
  260. 260.A junior Linux technician needs to find the correct command-line options for the tar utility before creating...
  261. 261.A junior technician is troubleshooting a Linux workstation that fails to start a custom application at login....
  262. 262.A technician is preparing a Windows 11 laptop for a traveling employee who frequently uses public Wi-Fi....
  263. 263.A Windows 11 technician is troubleshooting a PC that becomes slow shortly after sign-in. The technician wants...
  264. 264.A Linux workstation is reporting that the root filesystem is nearly full. A technician needs to quickly...
  265. 265.A Linux workstation user reports that saving files to the home directory fails with a "No space left on...
  266. 266.A technician is connected to a Linux server through an SSH session to make a quick change to a configuration...
  267. 267.A technician is connected to a Linux workstation over SSH and needs to quickly update a configuration file....
  268. 268.A Linux workstation was recently updated, and now a user reports that the system no longer resolves hostnames...
  269. 269.A Linux workstation user reports that they can no longer log in at the console after an account change. You...
  270. 270.A Linux workstation user reports that they cannot log in after a recent account update. You verify that the...
  271. 271.A Linux workstation in a small office can reach websites by IP address, but users report that the internal...
  272. 272.A Linux workstation has a secondary ext4 data drive that should be mounted automatically at /data after every...
  273. 273.A Linux workstation can reach internal servers by IP address, but users cannot open websites by host name....
  274. 274.A Windows 11 user reports that a line-of-business application no longer launches after a recent update. The...
  275. 275.A Linux workstation uses systemd. After a software update, a custom backup service named backup-agent.service...
  276. 276.A Linux workstation begins crashing immediately after a recently installed third-party hardware driver is...
  277. 277.A technician is troubleshooting a Windows 10 laptop that fails to start after the user interrupted an update....
  278. 278.A technician is asked to install updates and modify network configuration files on a Linux workstation used...
  279. 279.A small accounting firm uses Windows 11 Pro laptops joined to Microsoft Entra ID. Several users need a legacy...
  280. 280.A small business user asks you to install a new 64-bit accounting application on an older Windows 10 Pro...
  281. 281.A medical office is replacing several older Windows 10 32-bit workstations with new PCs running Windows 11...
  282. 282.A small engineering firm is repurposing several office desktops for light 3D CAD work and dual-monitor use....
  283. 283.A graphic designer reports that a new workstation runs basic office applications normally, but when editing...
  284. 284.A technician is preparing several office laptops for an upgrade from Windows 10 Pro 64-bit to Windows 11 Pro....
  285. 285.A technician is preparing to install a 64-bit edition of Windows 11 Pro on an older office desktop that will...
  286. 286.A company requires remote employees to use MFA when signing in to its VPN. One employee can enter their...
  287. 287.A technician is preparing a company-issued Windows 11 laptop for a remote employee who will work with very...
  288. 288.A small accounting firm upgrades several desktops from Windows 10 to Windows 11. After the upgrade, a...
  289. 289.A support technician needs to deploy a required PDF reader update to 60 Windows laptops used by remote sales...
  290. 290.A technician needs to reinstall Windows 11 on a user's laptop. The technician has downloaded the official...
  291. 291.A technician is preparing several Windows 11 laptops for a remote sales team. The users do not have local...
  292. 292.A technician needs to deploy Windows 11 to 30 new laptops in a training room. All laptops use the same...
  293. 293.A small accounting firm plans to deploy a new tax-preparation application to all employee laptops before the...
  294. 294.A company issues Android tablets to warehouse staff. Several users report that one tablet now installs apps...
  295. 295.A technician is troubleshooting a Windows 11 laptop that can browse internal company websites but cannot open...
  296. 296.A technician is preparing to retire 40 company laptops that stored customer financial data. Management wants...
  297. 297.A technician is replacing several aging laptops for a company's accounting department. Management wants to...
  298. 298.A small business is moving from locally installed office software to Microsoft 365. A user reports that they...
  299. 299.A user reports that they can sign in to webmail and see new messages, but their smartphone email app suddenly...
  300. 300.A technician is preparing a Windows 11 laptop for reassignment to another employee. Company policy requires...
  301. 301.A user stores project files in Microsoft OneDrive on a Windows 11 laptop. The laptop's SSD is nearly full,...
  302. 302.A support technician is helping a remote project team that uses a video conferencing and collaboration...
  303. 303.A small business manager says a monthly sales spreadsheet is giving incorrect totals. In the Total column,...
  304. 304.A remote employee reports that during company videoconference calls, other participants can hear the employee...
  305. 305.A sales manager is giving a presentation from a company laptop in a conference room. During the first test...
  306. 306.A small business uses a word processor to create invoices from a template. An employee reports that each...
  307. 307.A small accounting firm uses a company-approved instant messaging platform for internal communication and to...
  308. 308.A company uses an on-premises Active Directory environment and Microsoft 365 for email and collaboration. The...
  309. 309.A technician is preparing 15 refurbished desktop PCs for a nonprofit organization. Each PC currently has...
  310. 310.A small accounting firm allows staff to use company-issued laptops both in the office and while traveling....
  311. 311.A small medical office recently discovered that a visitor entered a staff-only area by following an employee...
  312. 312.A company is renovating the entrance to a small office that contains a server room on the ground floor. The...
  313. 313.A company is upgrading physical security for a small server room that stores payroll and customer data....
  314. 314.A company uses badge readers to control access to its server room. Several employees report that the door...
  315. 315.A small retail store recently replaced its analog CCTV system with six IP cameras that record to a network...
  316. 316.A small medical office recently installed a smart alarm system that sends alerts to a mobile app. The office...
  317. 317.A user reports that their smartphone frequently turns on and displays a black screen with a lock icon while...
  318. 318.A technician is replacing several aging workstations in an accounting office. During the rollout, the office...
  319. 319.A technician is deploying new laptops to employees who frequently work in shared office spaces and conference...
  320. 320.A company has placed a public kiosk in its lobby for visitors to check in. The kiosk runs Windows and is...
  321. 321.A technician is securing a small office network after discovering that several employee PCs can still...
  322. 322.A small medical office stores patient records on an on-premises server located in a back room near a public...
  323. 323.A company uses RFID key fobs to control access to its server room. An employee reports that their key fob no...
  324. 324.A company uses smart cards and PINs for employee sign-in on Windows laptops joined to an Active Directory...
  325. 325.A property management company issues mobile digital keys to staff smartphones so they can unlock office...
  326. 326.A technician is deploying several Windows 11 laptops that use BitLocker drive encryption. One user forgets...
  327. 327.A company issues Windows 11 laptops that use Windows Hello fingerprint sign-in for field technicians. Several...
  328. 328.A healthcare clinic is replacing badge-only access at its records room with a stronger authentication method....
  329. 329.A company issues new Windows 11 laptops with built-in fingerprint scanners for sign-in through Windows Hello....
  330. 330.A medical clinic is replacing shared passwords on a nurses' station PC with biometric sign-in to improve...
  331. 331.A company deploys facial recognition technology (FRT) to let employees unlock company-issued laptops. Several...
  332. 332.A user reports that voice dictation on their Windows 11 laptop works inconsistently during meetings. The...
  333. 333.A technician is preparing a small office after hours to replace several desktop systems and troubleshoot...
  334. 334.A field technician is troubleshooting a company-issued smartphone used for outdoor navigation. The map app...
  335. 335.A small accounting firm is tightening logical security after an employee's password was guessed and used to...
  336. 336.A small accounting firm is tightening security after discovering that several users have local administrator...
  337. 337.A company is redesigning remote access for employees who use both company-owned laptops and personal tablets....
  338. 338.A technician is configuring access to a shared folder named Payroll on a Windows workstation used by the HR...
  339. 339.A company requires multifactor authentication (MFA) for remote access to its VPN. Several sales employees...
  340. 340.A user reports that they can send email from their company laptop while connected to the office network, but...
  341. 341.A company requires remote employees to use MFA when signing in to its VPN. One user can enter the correct...
  342. 342.A user enabled multifactor authentication for the company VPN using an authenticator application on a...
  343. 343.A user reports that text messages are not being sent from their company-issued smartphone while traveling in...
  344. 344.A technician is troubleshooting an employee's smartphone that can browse websites and send instant messages...
  345. 345.A user can sign in to a company VPN with their username and password, but their 6-digit code from an...
  346. 346.A company requires employees to use multifactor authentication when signing in to its VPN. Several users...
  347. 347.A company recently moved its cloud HR application to federated sign-in. Users can log in to the company...
  348. 348.A company uses a cloud identity provider to give employees single sign-on (SSO) access to a CRM application...
  349. 349.A technician needs local administrator rights on a user's Windows laptop to install a line-of-business...
  350. 350.A help desk team supports 150 Windows workstations. Technicians currently use a shared local Administrator...
  351. 351.A company issues smartphones to sales staff and manages them through a mobile device management (MDM)...
  352. 352.A company allows employees to work with customer records that include credit card numbers and Social Security...
  353. 353.A company hired several temporary employees for a 3-month project. The help desk created standard user...
  354. 354.A technician is preparing 25 new Windows 11 laptops for employees in the accounting department. The company...
  355. 355.A technician is preparing several Windows 11 laptops for temporary contractors. The contractors need to run a...
  356. 356.A small office uses Windows 10 laptops with Microsoft Defender Antivirus enabled. A user reports that every...
  357. 357.A technician is preparing a company-issued Windows 11 laptop for a traveling employee. The employee will be...
  358. 358.A small office uses Microsoft Defender Antivirus on several Windows 11 PCs. One user reports that a...
  359. 359.A small office recently enabled Windows Defender Firewall with Advanced Security on all Windows 11 laptops....
  360. 360.A technician is preparing a Windows 11 laptop for a temporary contractor. The company wants the contractor to...
  361. 361.A company is preparing a conference room for visiting contractors. The room has several unused Ethernet wall...
  362. 362.A small accounting firm allows employees to install approved productivity tools on their Windows 11 laptops....
  363. 363.A technician is preparing a Windows 11 laptop for a temporary employee in the accounting department. The...
  364. 364.A small business uses Windows 11 laptops for several temporary contractors. The office manager wants each...
  365. 365.A user on a Windows 11 laptop says they can open company applications and save files normally, but they...
  366. 366.A help desk technician needs to install a legacy accounting application on a Windows 11 Pro workstation. The...
  367. 367.A receptionist uses a shared Windows 10 workstation in a clinic lobby. The office manager wants occasional...
  368. 368.A graphic designer uses a Windows workstation to run CAD software and frequently installs printer drivers,...
  369. 369.A technician is reconfiguring a shared Windows 11 workstation used at a hotel front desk. Several employees...
  370. 370.A small office uses Windows 11 PCs joined to a Microsoft Active Directory domain. A user reports that they...
  371. 371.A company issues Windows 11 laptops that use TPM-backed Windows Hello PINs for sign-in. A user reports that...
  372. 372.A company deploys Windows 11 laptops with fingerprint readers for users who work in the field. One employee...
  373. 373.A company issues Windows 11 laptops with infrared (IR) cameras so users can sign in with facial recognition...
  374. 374.A company uses a cloud identity provider to give employees single sign-on (SSO) access to email, file...
  375. 375.A company is deploying Windows 11 laptops to sales staff and wants to reduce password-related help desk...
  376. 376.A technician is troubleshooting access to a shared folder on a Windows file server. The folder D:\Projects is...
  377. 377.A Windows 10 user says a shared spreadsheet in C:\Finance is 'gone.' You browse to the folder and confirm the...
  378. 378.A technician is troubleshooting a Windows 10 PC in a small office. The user reports that they can open...
  379. 379.A help desk technician is assisting a user who needs to update settings in a legacy Windows application...
  380. 380.A user on a Windows 11 Pro laptop is logged in with a standard user account. They need to install a...
  381. 381.A user brings in a Windows 11 Pro laptop that was working normally before a recent motherboard replacement....
  382. 382.A company issues encrypted USB flash drives to field technicians so customer data remains protected if a...
  383. 383.A sales manager uses a Windows 10 Pro laptop and stores sensitive customer proposals in an NTFS folder...
  384. 384.A technician joins a new Windows 11 workstation to the company domain and asks the user to sign in with their...
  385. 385.A technician is preparing a new Windows 11 Pro laptop for an employee. The company uses an on-premises Active...
  386. 386.A technician needs to make sure every user in the Sales organizational unit automatically maps drive S: to...
  387. 387.A technician is updating Active Directory after the accounting department was reorganized. Several user...
  388. 388.A technician is configuring accounts for several users in a small Windows domain. Management wants each user...
  389. 389.A technician joins several Windows 10 Pro computers to an Active Directory domain. The company has a domain...
  390. 390.A technician is setting up access for a new group of interns in a Windows domain environment. The interns...
  391. 391.A technician is preparing several Windows 10 laptops for users who frequently move between office desks....
  392. 392.A small accounting firm is replacing its wireless network. The office manager wants employees to sign in to...
  393. 393.A technician is configuring remote administration for a small business router from across the internet. The...
  394. 394.A small medical office uses a wireless router configured for WPA2-Personal. Staff members connect...
  395. 395.A small accounting office upgrades its wireless router to a model that supports WPA3. After the change,...
  396. 396.A technician is troubleshooting a small office wireless network after replacing an old access point. Several...
  397. 397.A small accounting firm issues Windows 11 laptops to employees who frequently travel with client financial...
  398. 398.A company is rolling out a new remote access portal for employees who work from home. The IT manager wants to...
  399. 399.A small business uses WPA2-Enterprise for its office Wi-Fi so employees can sign in with their company...
  400. 400.A small company wants administrators to sign in to its routers and switches using a centralized...
  401. 401.A technician joins a Windows 11 laptop to the company domain. The user can sign in to Windows with their...
  402. 402.A small medical office requires employees to use multifactor authentication (MFA) for remote access to the...
  403. 403.A user reports that their Windows 11 laptop has become extremely slow and displays frequent pop-up security...
  404. 404.A user reports that their Windows 11 laptop suddenly displays frequent pop-up warnings claiming the system is...
  405. 405.A user reports that after installing a free "video codec" from an unfamiliar website, their Windows 11 laptop...
  406. 406.A user reports that their Windows 11 laptop is redirecting web searches to unfamiliar sites and disabling...
  407. 407.A user reports that their Windows 11 laptop has become unusually slow and keeps opening unwanted browser...
  408. 408.A user reports that their Windows 11 laptop has become noticeably slow, the web browser opens unknown...
  409. 409.A help desk technician receives a call from an employee who says all of the files on a shared department...
  410. 410.A help desk technician is troubleshooting a Windows 11 laptop used by an accounting employee. The user...
  411. 411.A technician is troubleshooting a Windows workstation that fails to boot normally after a user connected an...
  412. 412.A help desk technician is troubleshooting a Windows 11 desktop that has become extremely slow over the past...
  413. 413.A user brings in an Android phone and says their ex-partner seems to know their location, messages, and...
  414. 414.A help desk technician is investigating a Windows 11 workstation that briefly opened a PowerShell window...
  415. 415.A user reports that after installing a free PDF utility, their Windows 11 laptop now displays frequent pop-up...
  416. 416.A user reports that their Windows 11 laptop has become noticeably slower over the past week. The browser...
  417. 417.A help desk technician is troubleshooting a Windows 11 laptop that is taking several minutes to boot after a...
  418. 418.A technician receives an alert from the company's endpoint detection and response (EDR) platform indicating...
  419. 419.A small medical billing company has only one IT technician and no overnight staff. After a ransomware...
  420. 420.A small business uses an extended detection and response (XDR) platform that collects telemetry from...
  421. 421.A user reports that their Windows 11 laptop has become unusually slow and displays repeated pop-ups claiming...
  422. 422.A user reports that their Windows 11 laptop is displaying frequent pop-up warnings claiming the device is...
  423. 423.A company recently deployed an email security gateway in front of its mail server after several users...
  424. 424.A small business uses Windows 11 laptops for remote work. After a recent security hardening change, several...
  425. 425.A help desk technician is asked to deliver a short user-awareness session after several employees reported...
  426. 426.A company's help desk has noticed several employees clicking links in fake package-delivery emails and then...
  427. 427.A user’s Windows 11 laptop has become unstable after repeated malware infections and failed repair attempts....
  428. 428.A help desk technician receives a call from someone claiming to be the company's CFO, who says they are...
  429. 429.A help desk technician receives a call from someone claiming to be the company's CFO, who says she is...
  430. 430.A user reports receiving an email that appears to be from the company's payroll provider, stating their...
  431. 431.A help desk technician receives a phone call from someone claiming to be the company's bank fraud department....
  432. 432.A company's help desk receives several calls from employees who got a text message on their personal...
  433. 433.An employee reports receiving a printed flyer in the office break room that says, "Mandatory payroll update -...
  434. 434.A company executive reports receiving an email that appears to come from the CFO and asks for an immediate...
  435. 435.A company's CFO receives an email that appears to come from the CEO while the CEO is traveling. The message...
  436. 436.A help desk technician is setting up temporary workstations for employees in a busy airport lounge after a...
  437. 437.A technician arrives at a company office and uses her badge to enter a secure server room. As the door...
  438. 438.An employee calls the help desk and says they are the CEO, currently traveling, and locked out of email. The...
  439. 439.A technician discovers that an attacker obtained printed network diagrams and a page containing employee...
  440. 440.A user reports that after opening an email attachment labeled as an invoice, their Windows workstation...
  441. 441.A small company hosts its own customer portal on a single web server behind a firewall. On Monday morning,...
  442. 442.A small company's public web portal becomes unreachable shortly after a marketing campaign launches. Internal...
  443. 443.A company employee reports that while working from a coffee shop, their laptop briefly disconnected from...
  444. 444.A help desk technician receives several reports that users who visit a legitimate vendor website are suddenly...
  445. 445.A help desk technician receives several calls from employees who say they got an email from the company's CEO...
  446. 446.Users at a small office report that they can reach websites, but several employees receive browser warnings...
  447. 447.A help desk technician notices repeated failed sign-in attempts against a company's remote access portal from...
  448. 448.A help desk technician notices repeated failed sign-in attempts against several employee accounts in the...
  449. 449.A help desk technician notices that a payroll employee has been copying large amounts of salary data to a...
  450. 450.A small business reports that its internal web-based inventory system is behaving oddly. When a technician...
  451. 451.A help desk technician reports that users are seeing a pop-up message only when viewing certain support...
  452. 452.A finance assistant receives an email that appears to come from the company's CEO, who is traveling overseas....
  453. 453.A small business uses a widely trusted remote monitoring and management (RMM) tool to push updates and...
  454. 454.A small business recently updated the browser on several receptionist PCs after users reported frequent...
  455. 455.A technician is assisting with a security audit at a medical office. One Windows workstation that stores...
  456. 456.A technician is troubleshooting repeated malware infections on several Windows 10 workstations in a small...
  457. 457.A small accounting office reports that one Windows 11 workstation has been running unusually slowly and...
  458. 458.A small medical office uses several Windows 8.1 workstations to access patient scheduling and billing...
  459. 459.A company allows employees to use personal smartphones and tablets to access corporate email and cloud...
  460. 460.A technician is helping a home-based accountant whose Windows 11 laptop suddenly displays constant pop-ups,...
  461. 461.A technician is troubleshooting a Windows 11 laptop after a user reports that the browser opens to an...
  462. 462.A user reports that their Windows 11 laptop suddenly began opening browser pop-ups, running very slowly, and...
  463. 463.A small business uses Windows 11 Home on several laptops. One user reports that the system drive is...
  464. 464.A user reports that their Windows 11 laptop suddenly displays repeated browser pop-ups, runs unusually...
  465. 465.A technician is troubleshooting a Windows 11 laptop that is missing recent malware detections seen on other...
  466. 466.A user's Windows 11 laptop began displaying fake antivirus pop-ups and became extremely slow after opening an...
  467. 467.A technician is reimaging several Windows 11 laptops for a sales department. The company requires that each...
  468. 468.A small accounting office reports that several Windows 11 PCs become very slow every weekday at 10:00 A.M.,...
  469. 469.A customer brings in a Windows Home laptop and asks you to install a line-of-business application that is...
  470. 470.A user in the accounting department reports that a pop-up appeared on her workstation claiming her files were...
  471. 471.A company allows employees to work remotely on Windows 11 laptops that contain sensitive customer data....
  472. 472.A company issues Windows 11 laptops to sales staff who frequently travel with customer contracts stored...
  473. 473.A small accounting firm recently failed a security review because several users were sharing credentials and...
  474. 474.A help desk technician is trying to create a password policy for a small business using Windows local...
  475. 475.A help desk technician is troubleshooting a user account issue on a Windows workstation joined to a company...
  476. 476.A technician is creating local user accounts on several Windows 11 PCs in a small accounting office. Company...
  477. 477.A small medical office asks a technician to recommend a replacement for a shared spreadsheet they use to...
  478. 478.A technician is troubleshooting why several users can no longer connect to the company VPN from their...
  479. 479.A technician is preparing to repurpose several company laptops for a different department. One laptop prompts...
  480. 480.A technician is giving a short security awareness briefing to new office employees after several staff...
  481. 481.A medical office uses Windows 10 workstations at the front desk. Staff members often step away briefly, and...
  482. 482.A medical office uses shared Windows workstations at the front desk. Staff members often step away briefly...
  483. 483.A financial services company issues laptops to loan officers who frequently work in airports, hotels, and...
  484. 484.A technician is replacing several laptops for a human resources department. The old laptops contain...
  485. 485.A small accounting firm has had several users reuse the same weak password across cloud services and internal...
  486. 486.A technician is onboarding a temporary accounting contractor who will use a shared Windows 11 workstation for...
  487. 487.A small office uses Windows 10 Pro laptops joined to a workgroup. Several employees share a laptop in the...
  488. 488.A small business uses Windows PCs joined to an Active Directory domain. Management wants temporary staff in...
  489. 489.A small office uses standalone Windows 10 Pro PCs at a reception desk. During a security review, you discover...
  490. 490.A small office uses Windows 11 Pro PCs joined to a local workgroup. Several employees share the same...
  491. 491.A medical office uses Windows 11 laptops at shared reception desks. Management reports that staff often step...
  492. 492.A company hires a tax consultant who needs access to a Windows 11 workstation and shared company resources...
  493. 493.A small business uses standalone Windows 10 Pro PCs in a front-office area. During a basic security review, a...
  494. 494.A small accounting office has seen several cases where users insert USB flash drives and an installer...
  495. 495.A small business uses several Windows 10 workstations in a finance office. One PC is noticeably slower at...
  496. 496.A company allows sales staff to use corporate-owned smartphones to access email, customer records, and a VPN...
  497. 497.A small accounting firm is preparing a Windows 11 laptop for a seasonal employee who will only use a...
  498. 498.A technician is preparing a Windows 11 Pro laptop for a sales executive who frequently travels with...
  499. 499.A company requires that Windows 11 laptops lock automatically after 10 minutes of inactivity to protect...
  500. 500.A company has issued Windows 11 laptops with infrared (IR) cameras so employees can sign in using facial...
  501. 501.A user in a company managed with Microsoft 365 and Windows 11 reports that they can no longer sign in to...
  502. 502.A company issues Windows 11 laptops with fingerprint readers for Windows Hello sign-in. After a recent laptop...
  503. 503.A small business reports that several Windows 11 PCs are displaying pop-ups claiming the systems are infected...
  504. 504.A small medical office uses employee ID badges with magnetic stripes to unlock workstations that access...
  505. 505.A company uses a mobile device management (MDM) platform to manage employee-owned smartphones enrolled for...
  506. 506.A technician manages 40 Windows 11 laptops used by a small accounting firm. Last month, a problematic...
  507. 507.A small accounting office uses Windows 10 Pro PCs. After this month's cumulative Windows update was...
  508. 508.A small business uses several Windows 11 laptops for remote employees. After a recent security advisory, the...
  509. 509.A small accounting firm uses centrally managed endpoint protection on all Windows 11 laptops. One employee...
  510. 510.A user reports that their Windows 11 laptop has become slow and repeatedly opens browser pop-ups, even when...
  511. 511.A user reports that their Windows 11 laptop has become unusually slow and displays persistent pop-up ads even...
  512. 512.A small company asks a technician to reduce employee access to inappropriate and high-risk websites during...
  513. 513.A sales employee reports that a company-issued smartphone was left in a rideshare vehicle. The phone contains...
  514. 514.A sales manager reports that her company-issued smartphone was left in a rideshare vehicle and cannot be...
  515. 515.A small accounting firm uses a cloud-based remote backup application on employees' laptops. Several users...
  516. 516.A small office uses Windows 11 Pro laptops joined to a workgroup. Several employees report that they were...
  517. 517.A technician receives a call from someone claiming to be the CFO, who says they are traveling and urgently...
  518. 518.A company issues smartphones to its sales team and uses a mobile device management (MDM) platform to enforce...
  519. 519.A company allows employees to use personal smartphones to access email and a sales application, but...
  520. 520.A company allows sales staff to use personally owned smartphones to access corporate email and a CRM app....
  521. 521.A medical clinic is retiring several storage devices that previously held patient records. The clinic plans...
  522. 522.A healthcare clinic is retiring several older PCs that stored patient billing data. The systems use...
  523. 523.A help desk technician is reviewing endpoint alerts and notices repeated signs that a user opened a phishing...
  524. 524.A technician is preparing several old hard drives from the accounting department for disposal. The drives...
  525. 525.A company is retiring several storage devices that held confidential financial records. One device is a...
  526. 526.A healthcare clinic is retiring several damaged backup tapes that previously stored patient records. The...
  527. 527.A small medical office is replacing several older desktop PCs. The office manager wants to donate the systems...
  528. 528.A technician is preparing several company-owned laptops for resale. One laptop uses a traditional magnetic...
  529. 529.A technician is preparing several storage devices for reuse in a small office. One of the users asks the...
  530. 530.A technician is preparing a new 2 TB internal hard drive in a Windows 11 workstation for general data...
  531. 531.A small healthcare clinic hires a third-party company to provide after-hours help desk support for its...
  532. 532.A company's help desk begins receiving reports that users are seeing unexpected browser pop-ups and a new...
  533. 533.A healthcare clinic is retiring several desktop PCs that stored patient information locally. The office...
  534. 534.A technician is replacing several failed toner cartridges and a leaking UPS battery for a small medical...
  535. 535.A small medical office uses a SOHO router with built-in Wi-Fi for staff laptops, tablets, and a network...
  536. 536.A small office recently replaced its ISP modem with a modem-only device and connected it to an existing...
  537. 537.A technician is deploying several new wireless access points and a small business firewall at a branch...
  538. 538.A small business hosts an internal file server at 10.20.30.15. Employees in the 10.20.30.0/24 office network...
  539. 539.A technician must update the UEFI firmware on a fleet of laptops to address a vendor-documented security...
  540. 540.A small business asks a technician to reduce the risk of employees accessing malicious or inappropriate...
  541. 541.A medical office is renovating its reception area and wants to reduce the risk of unauthorized access to...
  542. 542.A small office recently installed a new consumer-grade router. After the change, an employee's video game...
  543. 543.A small company hosts a public web server that customers must access from the internet, but the internal file...
  544. 544.A technician needs to remotely administer a Linux server at a branch office over the internet. The current...
  545. 545.A company uses a wireless network with WPA2-Enterprise and a RADIUS server. A user reports that their...
  546. 546.A small office has a wireless network named "OfficeWiFi". The manager asks a technician to change the...
  547. 547.A small medical office wants to make its guest Wi-Fi less visible to casual visitors in the waiting room. A...
  548. 548.A technician is preparing several Windows 11 Pro laptops for a sales team that frequently travels with...
  549. 549.A small medical office wants to provide Wi-Fi access to patients in the waiting room. Staff members use the...
  550. 550.A small business uses a line-of-business application on a Windows 11 workstation that must accept inbound...
  551. 551.A technician is hardening several shared Windows 11 workstations in a front-desk area. The systems are used...
  552. 552.A small business hosts an internal web application on a server with the private IP address 192.168.1.50. The...
  553. 553.A technician is configuring a web browser for employees who frequently access internal HR and payroll sites....
  554. 554.A technician is preparing several newly deployed Windows 11 laptops for a sales team. Company policy requires...
  555. 555.A user needs to install a line-of-business Windows application that your company packages internally. When...
  556. 556.A technician downloads a security patch for several Windows PCs from the software vendor's website. The...
  557. 557.A user in the accounting department downloads a free PDF utility from a website linked in an online forum....
  558. 558.A help desk technician is responding to a report that several users are seeing repeated pop-ups in their web...
  559. 559.A user reports that their web browser has become slow, opens a different homepage than the company standard,...
  560. 560.A technician is preparing a Windows 11 workstation for an accounting application that uses an older ActiveX...
  561. 561.A help desk technician is troubleshooting a Windows 11 laptop for a user who says a free PDF utility was...
  562. 562.A small accounting firm recently adopted a password manager after several employees were found reusing the...
  563. 563.A technician is troubleshooting a browser warning on a company laptop when users visit...
  564. 564.A user with a Windows 11 laptop says videos are difficult to watch because text and buttons are tiny on the...
  565. 565.A user reports that a web-based training portal opens the login page correctly, but when they click Start...
  566. 566.A user reports that a company web portal is loading an outdated version of a page in their browser, even...
  567. 567.A user reports that a company intranet site displays an outdated logo and old page content in Microsoft Edge...
  568. 568.A technician is configuring a shared Windows workstation at a hotel business center. Guests have reported...
  569. 569.A user signs in to Microsoft Edge on a newly deployed Windows 11 laptop with the same work account they use...
  570. 570.A user reports that a company training website loads, but the embedded lesson videos and navigation buttons...
  571. 571.A help desk technician is troubleshooting a Windows 11 laptop used in a corporate office. The user can access...
  572. 572.A small business wants to reduce the risk of users being redirected to malicious websites through forged DNS...
  573. 573.A help desk technician is troubleshooting a user's issue in a managed Windows environment. The user reports...
  574. 574.A user reports that after a recent Windows 11 update, their laptop can connect to Ethernet but no longer sees...
  575. 575.A user reports that after installing a free browser plug-in to convert web pages to PDFs, their browser now...
  576. 576.A user reports that their web browser has started opening a shopping site on every launch and search results...
  577. 577.A support technician is preparing several Windows 10 Pro laptops for a development team. One developer needs...
  578. 578.A user reports that after a failed Windows 11 feature update, the PC powers on but repeatedly restarts before...
  579. 579.A Windows 10 laptop repeatedly crashes with a blue screen shortly after startup. The user says the problem...
  580. 580.A user reports that their Windows 10 laptop has become very slow over the last week. Applications take...
  581. 581.A Windows 11 laptop displays "No bootable device found" immediately after the manufacturer logo. The user...
  582. 582.A user reports that their Windows 11 laptop has been shutting down unexpectedly several times a day with no...
  583. 583.A technician is troubleshooting a Windows 10 workstation used by a small accounting team. Users report that...
  584. 584.A user reports that a line-of-business Windows application opens normally but crashes a few seconds after...
  585. 585.A user reports that their Windows 10 laptop frequently displays low memory warnings when they have a web...
  586. 586.A user reports that several USB devices connected to a Windows 10 desktop intermittently disconnect. In...
  587. 587.A technician is troubleshooting a Windows 11 laptop that has become unstable after a graphics driver update....
  588. 588.A technician is troubleshooting a Windows 11 laptop that displays "No OS found" immediately after the...
  589. 589.A help desk technician is troubleshooting a Windows 10 laptop used by a remote employee. The user reports...
  590. 590.A small office reports that one Windows 11 workstation loses several minutes every few days. Users notice...
  591. 591.A company executive reports that on an Android phone, one line-of-business app suddenly closes every time it...
  592. 592.A user reports that a line-of-business application on a Windows 11 PC stopped opening after the computer was...
  593. 593.A user reports that a line-of-business Windows application frequently becomes unresponsive and then crashes...
  594. 594.A user reports that a Windows 11 line-of-business application will not update. The updater starts, downloads...
  595. 595.A technician is deploying a legacy inventory application to several Windows 11 Pro workstations. On one PC,...
  596. 596.A user reports that their Windows 10 laptop has become very slow to respond. Apps take a long time to open,...
  597. 597.A Windows 10 laptop repeatedly fails to install a cumulative update. The user reports that the download...
  598. 598.A user reports that their 3-year-old Windows 11 laptop now drops from 100% to 30% battery in less than an...
  599. 599.A user reports that a Windows 11 laptop randomly reboots several times a day. The reboots happen both when...
  600. 600.A user reports that after connecting to the company's VPN from home, they can reach internal file shares by...
  601. 601.A user reports that a Bluetooth headset worked previously with their Windows 11 laptop, but after replacing...
  602. 602.A small office recently replaced its wireless router. Since the change, several employees report that their...
  603. 603.A support technician is helping users configure company-issued Android phones for building access and mobile...
  604. 604.A user reports that their Windows 11 2-in-1 laptop no longer changes screen orientation when they rotate it...
  605. 605.A company uses Android tablets for field inspections. Several users report that after installing a free...
  606. 606.A small accounting office reports that several Windows 11 PCs suddenly display browser pop-ups claiming the...
  607. 607.A user brings you an Android phone that has started showing constant pop-up ads and requesting unusual...
  608. 608.A developer uses a company-issued Windows 11 laptop to test an in-house app package that is not published in...
  609. 609.A company issues smartphones to field technicians and manages them with a mobile device management (MDM)...
  610. 610.A user reports that their Windows 11 laptop has become very slow and displays frequent pop-up messages...
  611. 611.A user reports that a pop-up appeared while browsing, claiming to be a required browser update. The window...
  612. 612.A technician is troubleshooting a Windows 11 laptop used by a remote employee. The user reports that pop-up...
  613. 613.A technician is troubleshooting reports that the office network becomes very slow every weekday around 2:00...
  614. 614.A technician is troubleshooting a Windows 11 laptop used by a remote employee. The user reports that...
  615. 615.A user frequently works from a Windows 11 laptop while traveling and connects through a mobile hotspot with a...
  616. 616.A support technician is troubleshooting a user's Windows 11 laptop. The user reports that web pages either do...
  617. 617.A user reports that their Windows 11 laptop shows it is connected to the office Wi-Fi, and they can open...
  618. 618.A user reports that every website they visit suddenly shows a large number of pop-up ads and banner ads, even...
  619. 619.A user reports that their Windows 11 laptop suddenly displays repeated pop-up messages claiming the system is...
  620. 620.A user reports that a line-of-business application on a Windows 11 workstation closes unexpectedly every time...
  621. 621.A user reports that a folder containing scanned tax documents and copies of IDs was accidentally uploaded...
  622. 622.A user reports that their Windows 11 laptop has become very slow over the last two days. When the technician...
  623. 623.A user reports that their Windows 11 laptop suddenly shows a ransom note after logging in. Most documents now...
  624. 624.A user reports that their Windows 11 laptop cannot access any internal company websites or shared drives...
  625. 625.A user reports that they no longer see pop-up notifications from Microsoft Teams or Outlook on their Windows...
  626. 626.A user reports that Windows Security shows a red warning stating their antivirus protection is turned off....
  627. 627.A user reports that several Word documents in their Documents folder now have unfamiliar filenames and cannot...
  628. 628.A user reports that several Word and Excel files in their Documents folder suddenly have unfamiliar names and...
  629. 629.A technician is troubleshooting a Windows 11 workstation for a user who can browse to a shared department...
  630. 630.A Windows 11 user reports that pop-up banners from several installed apps keep appearing during meetings and...
  631. 631.A technician is troubleshooting a Windows 10 laptop that repeatedly fails to install cumulative updates. The...
  632. 632.A user reports that every web browser on a Windows 11 laptop opens to an unfamiliar search page, new tabs...
  633. 633.A user reports that their Windows 11 laptop has started showing frequent browser pop-ups even when they are...
  634. 634.A user reports that when visiting the company intranet at https://intranet.contoso.local from a managed...
  635. 635.A technician is troubleshooting a Windows 10 PC that was recently migrated to a new file server. Users report...
  636. 636.A user reports that their web browser has become very slow over the past week. Pages take a long time to...
  637. 637.A help desk technician is closing a ticket for a user whose laptop could not connect to the corporate VPN...
  638. 638.A help desk technician receives a call from a finance employee who cannot print to a shared network printer...
  639. 639.A technician is preparing to reimage a Windows 11 laptop for a sales manager whose device is unstable after a...
  640. 640.A technician is preparing to replace the motherboard in a Windows 11 Pro desktop that belongs to the...
  641. 641.A technician is documenting a user's problem before escalating it to a senior administrator. The user says,...
  642. 642.A help desk technician is reviewing incoming support tickets for a midsize company that uses a ticketing...
  643. 643.A help desk technician receives several incident tickets at the start of the shift. One ticket reports that a...
  644. 644.A tier 1 help desk technician receives a ticket from the CFO, who is unable to access an encrypted...
  645. 645.A help desk technician needs to email a remote employee instructions for reconnecting to the corporate VPN...
  646. 646.A help desk technician receives a ticket that states only, "Computer is slow." The user is available by...
  647. 647.A technician is working an intermittent VPN issue for a remote user. Earlier in the day, the technician...
  648. 648.A user reports that their Windows 11 laptop became noticeably slow immediately after they installed several...
  649. 649.A company is replacing 40 laptops as part of a hardware refresh. The IT manager wants to reduce future...
  650. 650.A technician is preparing 25 laptops for a new department and must update the company's inventory list before...
  651. 651.A support technician is preparing to replace a user's failed laptop. Before deploying the spare system, the...
  652. 652.A technician is preparing 40 new laptops for deployment in a company that tracks equipment through an...
  653. 653.A technician at a small accounting firm has been asked to replace 25 aging laptops before tax season....
  654. 654.A small business purchased 15 new laptops from a manufacturer that included a 3-year limited warranty and OEM...
  655. 655.A technician is preparing several Windows 10 Pro laptops for a sales team. Each laptop will be shared by...
  656. 656.A new technician is closing several support tickets and must attach the correct documentation to each case....
  657. 657.A help desk technician discovers that an employee opened a malicious email attachment, causing several files...
  658. 658.A technician at a midsize company receives a call from an employee who spilled coffee on a company-issued...
  659. 659.A technician is deploying a graphics application to several Windows workstations in a training lab. The...
  660. 660.A technician is preparing a laptop for a newly hired accounting employee who starts tomorrow. The user needs...
  661. 661.A help desk technician is assigned to off-board a sales employee whose employment ends today. The employee...
  662. 662.A help desk technician receives a ticket at 4:30 PM from a department manager reporting that the payroll...
  663. 663.A technician is preparing a Windows 11 laptop for an employee in the accounting department. The company...
  664. 664.A small accounting firm uses a third-party remote support tool so an external MSP can assist users after...
  665. 665.A help desk technician resolves a recurring VPN issue by discovering that users must remove an outdated...
  666. 666.A technician is preparing to replace the accounting department's shared printer with a new network model. The...
  667. 667.A company has a documented change-management process that requires technicians to submit a request, obtain...
  668. 668.A technician is scheduled to deploy a new accounting application to 25 Windows 11 workstations after business...
  669. 669.A small accounting office stores client spreadsheets on a Windows file server. The office manager says the...
  670. 670.A help desk technician receives an email attachment from a user who reports that the file is required for a...
  671. 671.A company’s security policy states that only designated personnel may approve access changes, handle incident...
  672. 672.A technician needs to deploy a registry change to 40 accounting workstations to support an updated finance...
  673. 673.A technician receives a request from a department manager asking IT to install a new software package on 25...
  674. 674.A technician needs to submit a change request to move 20 accounting users to a new shared printer queue after...
  675. 675.A technician is preparing a change request to remove a deprecated browser plug-in from 40 shared Windows...
  676. 676.A technician is planning several requests for the company change advisory board (CAB). One request is to...
  677. 677.A help desk technician is assigned to deploy a browser configuration update to 40 office PCs. The update has...
  678. 678.A technician needs to replace the network switch that serves an accounting department. The replacement will...
  679. 679.A company’s line-of-business application becomes unreachable immediately after a security team identifies...
  680. 680.A user reports that after changing the date and time on a Windows 11 laptop to test a line-of-business...
  681. 681.A company has entered a year-end change freeze from December 15 through January 2 to reduce the risk of...
  682. 682.A technician needs to apply operating system updates and a BIOS firmware update to the front-desk PCs at a...
  683. 683.A help desk technician receives several tickets within 10 minutes. Users in accounting report that they can...
  684. 684.A small medical office is replacing several older laptops used for patient scheduling and billing. During...
  685. 685.A support technician is reviewing a small company's security findings after a recent internal assessment. One...
  686. 686.A technician needs to deploy a registry change to 120 Windows workstations to fix a line-of-business...
  687. 687.A technician is preparing 25 new Windows 11 Pro laptops for a sales team. The company wants each laptop to...
  688. 688.A support team is updating its incident response runbook after a malware infection was made worse by an...
  689. 689.A technician has deployed a new inventory application to a purchasing department after completing pilot...
  690. 690.A user reports that their Windows 11 laptop is booting normally, but after a failed application update,...
  691. 691.A small accounting office stores client spreadsheets on a Windows 11 PC. The employee accidentally saved over...
  692. 692.A technician is preparing a refurbished Windows 11 Pro laptop for a new employee. Company policy requires the...
  693. 693.A small business backs up a file server every Sunday night with a full backup and runs incremental backups...
  694. 694.A small accounting office performs a full backup of its file server every Sunday night and a differential...
  695. 695.A small business backs up its accounting server to a disk-based backup appliance every night. The backup...
  696. 696.A Windows 11 laptop repeatedly fails to boot after an interrupted feature update. The user needs the device...
  697. 697.A small business has a Windows 10 Pro workstation that has become unstable after months of driver and...
  698. 698.A company’s primary office is unusable after a burst pipe damages the server room. Management wants...
  699. 699.A small accounting office backs up its QuickBooks company file and client documents to a network-attached...
  700. 700.A technician is troubleshooting unstable wireless connectivity in a small office. Users report that video...
  701. 701.A small accounting firm keeps seven daily backup tapes labeled Monday through Sunday and two additional tapes...
  702. 702.A technician receives a support ticket from a remote sales employee who says her company-issued laptop is...
  703. 703.A small accounting firm uses a grandfather-father-son (GFS) backup rotation for its file server. Daily...
  704. 704.A small accounting firm was hit by ransomware that encrypted files on its main file server and on a USB...
  705. 705.A technician is dispatched to service a laser printer in a warehouse office. The printer is producing a...
  706. 706.A technician is replacing memory modules in a desktop PC on a workbench in a dry office environment. The...
  707. 707.A technician is replacing the motherboard in a desktop PC on a workbench that has an ESD mat installed....
  708. 708.A technician is called to replace a failed power supply in a desktop PC located in a warehouse office. When...
  709. 709.A technician is troubleshooting a desktop PC in a small office. Users report a mild tingling sensation when...
  710. 710.A technician is replacing several failed memory modules and network cards in a small office. The new parts...
  711. 711.A technician is re-cabling a small office workstation area that has frequent support calls when users move...
  712. 712.A technician receives several replacement laptop Wi-Fi cards and plans to install them later in the day. To...
  713. 713.A support technician at a medical clinic is preparing to replace several laptops used by nurses to access...
  714. 714.A support technician is dispatched to repair a network printer in a warehouse receiving area. When the...
  715. 715.A technician is asked to replace a failed RAM module in a desktop PC that is still at the user's desk. The...
  716. 716.A support technician is replacing several UPS units in a server room. One of the old units must be lifted...
  717. 717.While replacing a failed power supply in a server room, a technician notices sparks and a small flame coming...
  718. 718.A technician is replacing a cracked smartphone screen in a repair shop. The old glass is already splintering,...
  719. 719.A technician is assigned to clean several desktop PCs in a workshop area where heavy dust has accumulated...
  720. 720.A technician is asked to investigate why several desktop workstations in a small server-adjacent office are...
  721. 721.A technician in a small office accidentally breaks a mercury-containing fluorescent backlight lamp while...
  722. 722.A technician replaces a swollen lithium-ion battery in a user's laptop. The company does not permit storing...
  723. 723.A technician is replacing several depleted laser printer toner cartridges in a small medical office. The...
  724. 724.A company is replacing several multifunction printers and VoIP desk phones at the end of a lease. The devices...
  725. 725.A technician is asked to investigate intermittent shutdowns in a small server room that houses several...
  726. 726.A technician is helping set up a new multifunction printer in a small medical office. The printer will handle...
  727. 727.A technician is servicing several office desktops that have accumulated a heavy layer of dust inside the...
  728. 728.A technician is cleaning dust from the inside of a desktop PC that has been shutting down due to overheating....
  729. 729.A small accounting office experiences frequent utility power problems during summer storms. Users report that...
  730. 730.A small accounting office has a file server connected to a UPS. Employees report that during brief power...
  731. 731.A technician is troubleshooting a small office workstation that rebooted during a thunderstorm. The PC,...
  732. 732.A technician at a small medical billing company is reimaging an employee's laptop before it is reassigned....
  733. 733.A help desk technician receives a call from a user who reports that a company laptop suddenly began...
  734. 734.A technician is asked to collect a company laptop after HR reports possible data theft by an employee. The...
  735. 735.A help desk technician receives a call from an employee who reports that their company-issued laptop has been...
  736. 736.A small law office asks a technician to preserve data from an employee's failing laptop drive before the...
  737. 737.A help desk technician receives a call from an employee who reports that several project files were suddenly...
  738. 738.A technician is responding to a suspected malware infection on a user's Windows workstation. The system is...
  739. 739.A small architecture firm purchased one retail copy of a PDF-editing application and installed it on five...
  740. 740.A small accounting firm purchases 12 new PCs and asks a technician to deploy Microsoft Office for all...
  741. 741.A small accounting firm purchased a perpetual license for a desktop tax preparation application three years...
  742. 742.A technician is preparing to deploy a PDF editing application to 25 office PCs. During testing, the...
  743. 743.A small business asks a technician to deploy a free PDF editor to 30 Windows workstations. The technician...
  744. 744.A support technician is preparing to work with a third-party software vendor to troubleshoot crashes in a...
  745. 745.A technician is replacing a doctor's laptop at a small medical clinic. The old laptop contains patient...
  746. 746.A help desk technician receives a call from an employee in accounting who says a customer emailed a credit...
  747. 747.A help desk technician is decommissioning several office laptops that were used by HR staff to process...
  748. 748.A help desk technician is replacing a failed laptop for an employee in the HR department. Before shipping the...
  749. 749.A help desk technician at a medical clinic is replacing a nurse station PC that was used to access electronic...
  750. 750.A medical office is replacing several Windows workstations that contain locally stored patient billing...
  751. 751.A company issues laptops to employees and requires them to sign an acceptable use policy (AUP). During a...
  752. 752.A technician at a medical clinic is preparing several retired laptops for disposal. The laptops were used by...
  753. 753.A user reports that a Windows desktop application launches but never gets past its splash screen. Other...
  754. 754.A technician is dispatched to help a frustrated executive whose laptop cannot connect to the company's VPN...
  755. 755.A support technician is scheduled to replace a failed workstation at a law office. The office manager...
  756. 756.A technician is scheduled to perform maintenance in three different areas during the same day: a construction...
  757. 757.A company is revising its support procedures to improve professionalism and reduce miscommunication with...
  758. 758.A new desktop support technician is preparing for their first day providing on-site support in a corporate...
  759. 759.A support technician is helping a new employee who is frustrated after a software installation failed. The...
  760. 760.A technician is replacing a failed SSD in an executive's laptop just before an important presentation. During...
  761. 761.A help desk technician receives a call from a frustrated user who says, "My laptop keeps disconnecting during...
  762. 762.A support technician is assisting a new employee who recently relocated from another country. During...
  763. 763.A support technician is sending an email to an outside legal firm about a laptop encryption issue affecting a...
  764. 764.A field service technician is scheduled to arrive at a customer's office at 10:00 a.m. to replace a failed...
  765. 765.A support technician is preparing to remote into a payroll manager's workstation to remove malware and verify...
  766. 766.A company allows limited personal use of office phones during breaks, but the acceptable use policy states...
  767. 767.A user brings a company-issued smartphone to the help desk after tapping a link in a direct message on a...
  768. 768.A technician is replacing a user's laptop drive and has the laptop disassembled on the workbench with the...
  769. 769.A user calls the help desk and begins yelling that their laptop "never works" and that IT is "useless." The...
  770. 770.A help desk technician replaced a user's laptop battery earlier in the day. The user returns visibly upset,...
  771. 771.A user calls the help desk and says their laptop "keeps freezing during important client meetings." You...
  772. 772.A help desk technician receives a call from an employee who says, "I clicked something and now all my files...
  773. 773.A user calls the help desk and says, "My computer keeps freezing, and I can't get any work done." The...
  774. 774.A technician resolves a malware incident on the CEO's laptop after the device was used on a public Wi-Fi...
  775. 775.A user brings a company laptop to the help desk at 3:00 p.m. and says they need it for a client presentation...
  776. 776.A user brings in a 4-year-old business laptop that has become increasingly unstable. During troubleshooting,...
  777. 777.A technician resolves a user's issue by removing adware, updating the browser, and installing approved...
  778. 778.A help desk technician resolved a user's issue with a laptop that was repeatedly losing its Wi-Fi connection....
  779. 779.A user brings a company laptop to the help desk because Outlook keeps crashing. While reproducing the issue,...
  780. 780.A technician is preparing several office devices for asset tracking and remote support. The company policy...
  781. 781.A technician needs to collect troubleshooting data from several Windows 10 PCs before escalating an issue....
  782. 782.A technician needs to automate a Windows 10 workstation setup after imaging. The script must create local...
  783. 783.A help desk technician needs to automate a repetitive cleanup task on several Windows 10 PCs. The task should...
  784. 784.A help desk technician receives a PowerShell script named Inventory.ps1 from the IT manager to collect basic...
  785. 785.A support technician receives a login script named MapDrives.vbs from the network administrator. The script...
  786. 786.A Linux user downloads a maintenance script named cleanup.sh from the company file server. When the...
  787. 787.A user reports that after downloading a free video converter from an unfamiliar website, every web browser on...
  788. 788.A Windows 11 user reports that double-clicking a .py file no longer runs the company’s inventory script....
  789. 789.A technician supports 25 Windows 10 laptops in a training lab. Each morning, temporary files in C:\Temp and...
  790. 790.A small business wants every Windows 10 and Windows 11 PC in its accounting department to map the same shared...
  791. 791.A technician is remotely supporting a Windows 10 user whose system has become sluggish after several software...
  792. 792.A user in a Windows 10 office environment reports that their mapped drive S: no longer opens after the...
  793. 793.A technician is preparing a Windows 11 laptop for a remote salesperson who has limited bandwidth and will not...
  794. 794.A small accounting office stores client spreadsheets on a Windows 10 workstation. The user reports that a...
  795. 795.A user reports that their company-issued laptop becomes "very slow" several times a day, especially when they...
  796. 796.A technician is preparing a Windows 11 laptop for a remote employee before shipping it out. Company policy...
  797. 797.A technician downloads a PowerShell script from the company's internal repository to collect log files from...
  798. 798.A small accounting office asks a technician to update PDF readers on several Windows 11 PCs. To save time,...
  799. 799.A user reports that after trying to make text easier to read on a Windows 11 laptop, many desktop and Start...
  800. 800.A user reports that their Windows 11 laptop becomes very slow after several hours of work, and the web...
  801. 801.A technician needs to remotely support a Windows 11 laptop used by an employee working from home. The...
  802. 802.A technician is troubleshooting an intermittent network connectivity issue on a Windows 11 laptop used by a...
  803. 803.A technician needs to remotely access a user's Windows 10 Pro office PC from another room to install a...
  804. 804.A user working from home reports that they can browse the internet normally, but after connecting to the...
  805. 805.A help desk technician needs to remotely assist a user who is working from home on a company-owned Windows...
  806. 806.A technician needs to securely manage a headless Linux server located in a remote branch office. The...
  807. 807.A technician is preparing to support 60 remote Windows laptops used by a sales team that rarely visits the...
  808. 808.A technician supports a Linux-based virtualization host that provides remote desktops to employees working...
  809. 809.A technician needs to run PowerShell commands remotely against a Windows 11 Pro workstation on the local...
  810. 810.A technician is troubleshooting a Windows 11 workstation that intermittently loses internet access, but only...
  811. 811.A help desk technician needs to remotely assist a payroll employee who is working from home on a...
  812. 812.A remote employee reports that their videoconferencing application works for audio, but other participants...
  813. 813.A technician needs to transfer nightly accounting exports from a Windows workstation to a vendor-managed...
  814. 814.A technician manages 60 Windows 11 laptops for a small business. The company wants to reduce user disruption...
  815. 815.A small accounting firm allows employees to work remotely. A technician must recommend the most secure remote...
  816. 816.A small company wants to deploy an AI assistant to help technicians summarize support tickets and draft email...
  817. 817.A small accounting firm recently deployed Microsoft 365 Apps on several Windows 11 PCs. Users report that...
  818. 818.A company allows employees to use their own smartphones to access corporate email and internal web...
  819. 819.A technician is configuring smartphones for employees at a financial services company. The company allows...
  820. 820.A help desk technician is preparing a troubleshooting article for the company knowledge base. While reviewing...
  821. 821.A technician is preparing to upgrade several company laptops from a 32-bit edition of Windows 10 to a 64-bit...
  822. 822.A help desk technician is asked to assist with hiring-day laptop setup for a new employee. During the...
  823. 823.A help desk technician is testing a new AI chatbot that the company wants to use for internal IT support....
  824. 824.A technician receives a ticket stating that a company laptop is "constantly crashing after a Windows update."...
  825. 825.A technician is troubleshooting a Windows 11 laptop in a small office. The user says they can print to the...
  826. 826.A medical office is replacing several Windows laptops that staff used to access patient records. The laptops...
  827. 827.A technician is troubleshooting an application on a Windows 11 PC that crashes whenever a user tries to...
  828. 828.A technician is preparing to repurpose several company laptops for a new department. The laptops were...

220-1102 exam dumps FAQ

Are these 220-1102 dumps real exam questions?

No. These are original practice questions written to the A+ Core 2 exam objectives, not questions copied from a live exam. Memorising leaked questions violates CompTIA's candidate agreement and stops working the moment the question pool rotates. Use this bank to check your understanding of each domain and to find the topics you still need to study.

How many 220-1102 practice questions are there?

828 questions, each with the correct answer, an explanation of the answer, and a note on why every other option is wrong. The first 10 are on this page and every question has its own page linked below.

Are the 220-1102 exam dumps free?

Yes. Every question, answer and explanation on this page and the linked question pages is free to read without an account. A free HydraNode account adds timed practice exams, scoring and progress tracking across attempts.

How do I take a timed 220-1102 practice test?

Sign in and start the A+ Core 2 exam on HydraNode. A session gives you 90 questions drawn from this bank in 90 minutes, then a score report with a per-question review.

What topics does the 220-1102 exam cover?

The official exam domains are: Mobile Devices; Networking; Hardware; Virtualization and Cloud Computing; Hardware and Network Troubleshooting.

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