CompTIAAssociate level220-1102Page 4 of 9

220-1102 exam dumps: questions 301 to 400 of 828

Page 4 of the free 220-1102 question bank for the A+ Core 2 exam. Questions 301 to 400 are listed below, the first 5 in full with answers and explanations. Back to page 1 for the exam overview and FAQ.

Question bank last updated June 2026

Free 220-1102 practice questions

Questions 301 to 305 of 828

Pick an answer before you open the explanation. Each question also has its own page with a permalink.

220-1102 Question 301

Single answerSync/folder settings

A user stores project files in Microsoft OneDrive on a Windows 11 laptop. The laptop's SSD is nearly full, but the user still needs to see all OneDrive folders in File Explorer and open frequently used files even when traveling without internet access. Which action should the technician take to best meet these requirements while freeing local disk space?

  1. A

    Enable OneDrive Files On-Demand and mark only the frequently used files or folders as "Always keep on this device."

  2. B

    Pause OneDrive syncing so the current local copies remain available offline without using additional space.

  3. C

    Move the user's OneDrive folder to the Recycle Bin and restore files from the cloud only when needed.

  4. D

    Turn off OneDrive folder backup so the Desktop, Documents, and Pictures folders no longer sync.

Show answer and explanation

Correct answer: A

Explanation

The best practice in this scenario is to use OneDrive Files On-Demand. In Windows with OneDrive, Files On-Demand shows cloud-based files in File Explorer without requiring full local copies, which helps conserve disk space. A technician can then mark critical files or folders as "Always keep on this device" so they remain available offline. This is the most practical solution for balancing visibility, sync convenience, and storage constraints. Microsoft documents Files On-Demand as the feature intended to let users access all files in OneDrive without downloading everything locally, while still allowing selected files to be stored for offline use.

  • A. Correct.

    Correct. OneDrive Files On-Demand allows all synced folders and files to remain visible in File Explorer as placeholders while consuming minimal local storage. Marking selected files or folders as "Always keep on this device" ensures those items are downloaded and available offline. This directly addresses both requirements: freeing SSD space and preserving offline access to important content.

  • B. Incorrect.

    Incorrect. Pausing sync temporarily stops updates between the device and OneDrive, but it does not optimize storage usage or selectively control offline availability. Existing local files would still consume disk space, and pausing sync is not the recommended way to manage sync/folder settings for low storage scenarios.

  • C. Incorrect.

    Incorrect. Deleting the OneDrive folder to reclaim space is disruptive and risks data loss or user confusion. OneDrive is designed to manage local storage through Files On-Demand rather than by removing the synced folder structure from the device.

  • D. Incorrect.

    Incorrect. Turning off folder backup affects whether known folders such as Desktop, Documents, and Pictures are protected by OneDrive, but it does not solve the need to keep all OneDrive folders visible while reducing local disk usage. It also does not selectively make needed files available offline.

220-1102 Question 302

Single answerCollaboration tools

A support technician is helping a remote project team that uses a video conferencing and collaboration platform for weekly meetings. Several users report that they can join meetings and hear audio, but they cannot share their screens. The issue affects users on managed company laptops, while users on personal devices can share without problems. The technician verifies that the conferencing service is online and that the affected users have the correct meeting permissions. Which of the following is the MOST likely cause?

  1. A

    A local endpoint security or privacy policy on the managed laptops is blocking screen capture or screen sharing

  2. B

    The users are connected over Wi-Fi instead of a wired Ethernet connection

  3. C

    The meeting organizer did not enable chat for the session

  4. D

    The collaboration platform requires the users to reset their passwords before screen sharing will work

Show answer and explanation

Correct answer: A

Explanation

The best answer is the local endpoint security or privacy policy blocking screen capture or screen sharing. In A+ Core 2 collaboration-tool scenarios, technicians are expected to distinguish between service-side issues, account-permission issues, network issues, and endpoint configuration problems. Since the conferencing platform is confirmed operational, users can join meetings, and sharing works on personal devices, the evidence isolates the problem to managed corporate systems. This aligns with common business configurations such as Windows/macOS privacy controls, endpoint protection rules, or centrally managed policies that restrict screen recording and desktop sharing. Vendor documentation for major collaboration platforms commonly notes that screen sharing depends on OS-level permissions and may be affected by organizational security policies. Best practice is to review local privacy settings, endpoint protection rules, and any group policy or device management configuration applied to corporate laptops.

  • A. Correct.

    This is correct. When users can join meetings and use audio but cannot share their screens only on managed corporate devices, the most likely issue is a local device restriction. In real environments, endpoint security software, operating system privacy settings, or group policy/mobile device management settings can block screen recording, screen capture, or presentation features. Because personal devices work and meeting permissions have already been verified, the problem points to a device-side control rather than a service-wide issue.

  • B. Incorrect.

    This is incorrect. A weaker or variable Wi-Fi connection can affect video quality, latency, or call stability, but it would not typically block only the screen sharing feature while leaving meeting access and audio functional. Network conditions may degrade the user experience, but they are not the most likely explanation for a consistent inability to share screens only on managed laptops.

  • C. Incorrect.

    This is incorrect. Chat settings control messaging within the meeting, not screen sharing capability. A candidate might choose this option by confusing collaboration features with presentation permissions. However, the scenario already states that the users have the correct meeting permissions, and chat being disabled would not prevent screen sharing.

  • D. Incorrect.

    This is incorrect. Password resets are related to account access and authentication issues, not to a single collaboration feature after the user has already joined the meeting successfully. Since the affected users can authenticate, join, and use audio, an expired or invalid password is not the most likely cause of screen sharing failure.

220-1102 Question 303

Single answerSpreadsheets

A small business manager says a monthly sales spreadsheet is giving incorrect totals. In the Total column, the formula in cell D2 is =B2+C2, and the employee dragged that formula down through D50. Later, a new column for regional tax was inserted between columns B and C. Some totals now appear too low, and the manager wants the quickest fix without manually editing dozens of cells. What should the technician recommend?

  1. A

    Replace the formulas in the Total column with =SUM(B:C) in each row

  2. B

    Update the formula in the first affected row to include the correct cells, then fill or copy it down the column

  3. C

    Format the Total column as Currency so the spreadsheet recalculates correctly

  4. D

    Sort the sheet by the Total column so the formulas reference the right rows

Show answer and explanation

Correct answer: B

Explanation

The best recommendation is to correct the formula in the first affected row and then fill it down. This is a common spreadsheet support task: when worksheet structure changes, formulas may need to be reviewed to ensure they still include the intended cells. Best practice is to verify the formula references after inserting columns or moving data, then use AutoFill to efficiently apply the corrected formula to similar rows. In Excel and Google Sheets, formulas are designed to recalculate automatically, but they can only calculate correctly if the cell references are correct. Formatting and sorting do not fix broken logic in formulas. Spreadsheet documentation from Microsoft and Google both emphasizes checking formula references and using fill operations to copy corrected formulas consistently across a range.

  • A. Incorrect.

    This is incorrect because =SUM(B:C) sums entire columns B and C, not just the cells in the current row. In a row-based sales total, the formula should reference the intended cells for that row, such as =B2+C2+D2 or an equivalent range depending on the new layout. Using whole-column references here would produce incorrect results and likely much larger totals than expected.

  • B. Correct.

    This is correct. After a new column is inserted, the technician should verify which cells now contain the values that belong in the row total, correct the formula in the first affected row, and then use AutoFill or copy/paste to apply it to the remaining rows. This is the fastest practical method and matches normal spreadsheet troubleshooting practice in Microsoft Excel, Google Sheets, and similar applications.

  • C. Incorrect.

    This is incorrect because changing number formatting only affects how values are displayed, not which cells a formula calculates. A common misconception is that formatting issues cause calculation errors, but in this scenario the underlying cell references in the formula are the problem.

  • D. Incorrect.

    This is incorrect because sorting changes the order of data but does not repair an incorrect formula design. Spreadsheet programs generally preserve row-relative formulas during sorting, so sorting would not make missing values suddenly become part of the calculation. This option reflects a misunderstanding between data organization and formula logic.

220-1102 Question 304

Single answerVideoconferencing

A remote employee reports that during company videoconference calls, other participants can hear the employee clearly, but the employee cannot hear anyone unless a USB headset is plugged in. The issue occurs in multiple meeting apps. Local video playback and system sounds are also silent through the laptop speakers. The user recently connected the laptop to a docking station and then disconnected it before traveling. Which action should the technician take FIRST to resolve the issue?

  1. A

    Set the laptop's built-in speakers as the default output device in the operating system sound settings

  2. B

    Reinstall the videoconferencing application because its audio codec is likely corrupted

  3. C

    Replace the laptop's internal microphone because the headset works during meetings

  4. D

    Increase the meeting app's video resolution to reduce audio processing delay

Show answer and explanation

Correct answer: A

Explanation

This question tests practical videoconferencing troubleshooting by requiring the candidate to separate application-specific issues from operating system audio device issues. In real support scenarios, if audio problems occur across multiple conferencing platforms and also affect local media playback, the technician should first check the default playback device in the OS. This is especially common after connecting to or disconnecting from docking stations, external monitors, USB headsets, or Bluetooth audio devices. Standard best practices from Microsoft Windows sound troubleshooting guidance and common enterprise support procedures recommend verifying the selected input/output device before reinstalling apps or replacing hardware. The key clue is that USB headset audio works, which shows the conferencing services are functional and the problem is isolated to the laptop's current speaker output path.

  • A. Correct.

    Correct. Because the problem affects multiple meeting apps and even local system audio, the issue is most likely the operating system's selected playback device rather than the conferencing software itself. After using a docking station, the laptop may still be trying to send audio to a disconnected HDMI, DisplayPort, USB audio, or dock audio endpoint. Setting the laptop speakers as the default output device is the most appropriate first troubleshooting step.

  • B. Incorrect.

    Incorrect. A corrupted conferencing app or codec would usually affect one application, not all applications and system-wide audio playback. The scenario specifically states that local video playback and system sounds are also silent, which points away from the conferencing application and toward the OS audio output configuration.

  • C. Incorrect.

    Incorrect. The employee's microphone is not the problem because other participants can hear the employee clearly. This option confuses input and output devices. The issue is that the user cannot hear others, which is a speaker/playback path problem, not a microphone problem.

  • D. Incorrect.

    Incorrect. Video resolution settings do not resolve complete loss of audio output through laptop speakers. While bandwidth or performance issues can affect call quality, they would not normally cause all system audio to be silent across multiple applications.

220-1102 Question 305

Single answerPresentation tools

A sales manager is giving a presentation from a company laptop in a conference room. During the first test run, the audience can see the slides on the projector, but the manager's speaker notes are also visible to everyone. The manager wants to keep the notes visible only on the laptop screen while the audience sees only the slide show on the projector. Which action should the technician take?

  1. A

    Enable Presenter View and configure the system to use Extend display mode

  2. B

    Switch the display setting to Duplicate so both screens show the same content

  3. C

    Export the presentation to PDF and present the PDF in full-screen mode

  4. D

    Change the projector to a lower resolution so the notes pane no longer appears

Show answer and explanation

Correct answer: A

Explanation

The best solution is to use Presenter View with the displays set to Extend. In common business presentation tools, especially Microsoft PowerPoint, Presenter View is intended for exactly this scenario: the presenter sees notes and controls on one screen, while the audience sees only the slide show on the external display. Using Duplicate mode mirrors both displays and can expose notes or setup screens to the audience. Best practice before a meeting is to test the projector connection, confirm the operating system is set to extend the desktop, and verify that the presentation software is using Presenter View on the correct monitor. This aligns with standard documentation for presentation tools and display configuration in Windows environments.

  • A. Correct.

    Correct. Presenter View in presentation software such as Microsoft PowerPoint is designed to show the current slide, next slide, timer, and speaker notes on the presenter's screen while the audience sees only the slide show on the secondary display. This requires the laptop and projector to be configured as extended displays rather than mirrored displays.

  • B. Incorrect.

    Incorrect. Duplicate, also called mirror mode, shows the same content on both the laptop screen and the projector. If the presenter can see notes in this mode, the audience will see them too. This is a common mistake when users assume duplication is the standard setting for presentations.

  • C. Incorrect.

    Incorrect. Exporting to PDF may hide interactive presentation features and can remove access to Presenter View tools such as notes, timings, and slide navigation. Although a PDF might prevent notes from displaying, it is not the proper solution when the goal is to use presentation tools correctly during a live presentation.

  • D. Incorrect.

    Incorrect. Resolution changes affect display clarity and scaling, not whether notes are shown to the audience. Speaker notes appearing publicly is a display mode and presentation view configuration issue, not a projector resolution issue.

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220-1102 practice questions 301 to 400 of 828

Every question has a page with the answer and explanation. Numbers are stable, so you can bookmark or share them. The bank is split into 9 pages of up to 100 questions.

  1. 301.A user stores project files in Microsoft OneDrive on a Windows 11 laptop. The laptop's SSD is nearly full,...
  2. 302.A support technician is helping a remote project team that uses a video conferencing and collaboration...
  3. 303.A small business manager says a monthly sales spreadsheet is giving incorrect totals. In the Total column,...
  4. 304.A remote employee reports that during company videoconference calls, other participants can hear the employee...
  5. 305.A sales manager is giving a presentation from a company laptop in a conference room. During the first test...
  6. 306.A small business uses a word processor to create invoices from a template. An employee reports that each...
  7. 307.A small accounting firm uses a company-approved instant messaging platform for internal communication and to...
  8. 308.A company uses an on-premises Active Directory environment and Microsoft 365 for email and collaboration. The...
  9. 309.A technician is preparing 15 refurbished desktop PCs for a nonprofit organization. Each PC currently has...
  10. 310.A small accounting firm allows staff to use company-issued laptops both in the office and while traveling....
  11. 311.A small medical office recently discovered that a visitor entered a staff-only area by following an employee...
  12. 312.A company is renovating the entrance to a small office that contains a server room on the ground floor. The...
  13. 313.A company is upgrading physical security for a small server room that stores payroll and customer data....
  14. 314.A company uses badge readers to control access to its server room. Several employees report that the door...
  15. 315.A small retail store recently replaced its analog CCTV system with six IP cameras that record to a network...
  16. 316.A small medical office recently installed a smart alarm system that sends alerts to a mobile app. The office...
  17. 317.A user reports that their smartphone frequently turns on and displays a black screen with a lock icon while...
  18. 318.A technician is replacing several aging workstations in an accounting office. During the rollout, the office...
  19. 319.A technician is deploying new laptops to employees who frequently work in shared office spaces and conference...
  20. 320.A company has placed a public kiosk in its lobby for visitors to check in. The kiosk runs Windows and is...
  21. 321.A technician is securing a small office network after discovering that several employee PCs can still...
  22. 322.A small medical office stores patient records on an on-premises server located in a back room near a public...
  23. 323.A company uses RFID key fobs to control access to its server room. An employee reports that their key fob no...
  24. 324.A company uses smart cards and PINs for employee sign-in on Windows laptops joined to an Active Directory...
  25. 325.A property management company issues mobile digital keys to staff smartphones so they can unlock office...
  26. 326.A technician is deploying several Windows 11 laptops that use BitLocker drive encryption. One user forgets...
  27. 327.A company issues Windows 11 laptops that use Windows Hello fingerprint sign-in for field technicians. Several...
  28. 328.A healthcare clinic is replacing badge-only access at its records room with a stronger authentication method....
  29. 329.A company issues new Windows 11 laptops with built-in fingerprint scanners for sign-in through Windows Hello....
  30. 330.A medical clinic is replacing shared passwords on a nurses' station PC with biometric sign-in to improve...
  31. 331.A company deploys facial recognition technology (FRT) to let employees unlock company-issued laptops. Several...
  32. 332.A user reports that voice dictation on their Windows 11 laptop works inconsistently during meetings. The...
  33. 333.A technician is preparing a small office after hours to replace several desktop systems and troubleshoot...
  34. 334.A field technician is troubleshooting a company-issued smartphone used for outdoor navigation. The map app...
  35. 335.A small accounting firm is tightening logical security after an employee's password was guessed and used to...
  36. 336.A small accounting firm is tightening security after discovering that several users have local administrator...
  37. 337.A company is redesigning remote access for employees who use both company-owned laptops and personal tablets....
  38. 338.A technician is configuring access to a shared folder named Payroll on a Windows workstation used by the HR...
  39. 339.A company requires multifactor authentication (MFA) for remote access to its VPN. Several sales employees...
  40. 340.A user reports that they can send email from their company laptop while connected to the office network, but...
  41. 341.A company requires remote employees to use MFA when signing in to its VPN. One user can enter the correct...
  42. 342.A user enabled multifactor authentication for the company VPN using an authenticator application on a...
  43. 343.A user reports that text messages are not being sent from their company-issued smartphone while traveling in...
  44. 344.A technician is troubleshooting an employee's smartphone that can browse websites and send instant messages...
  45. 345.A user can sign in to a company VPN with their username and password, but their 6-digit code from an...
  46. 346.A company requires employees to use multifactor authentication when signing in to its VPN. Several users...
  47. 347.A company recently moved its cloud HR application to federated sign-in. Users can log in to the company...
  48. 348.A company uses a cloud identity provider to give employees single sign-on (SSO) access to a CRM application...
  49. 349.A technician needs local administrator rights on a user's Windows laptop to install a line-of-business...
  50. 350.A help desk team supports 150 Windows workstations. Technicians currently use a shared local Administrator...
  51. 351.A company issues smartphones to sales staff and manages them through a mobile device management (MDM)...
  52. 352.A company allows employees to work with customer records that include credit card numbers and Social Security...
  53. 353.A company hired several temporary employees for a 3-month project. The help desk created standard user...
  54. 354.A technician is preparing 25 new Windows 11 laptops for employees in the accounting department. The company...
  55. 355.A technician is preparing several Windows 11 laptops for temporary contractors. The contractors need to run a...
  56. 356.A small office uses Windows 10 laptops with Microsoft Defender Antivirus enabled. A user reports that every...
  57. 357.A technician is preparing a company-issued Windows 11 laptop for a traveling employee. The employee will be...
  58. 358.A small office uses Microsoft Defender Antivirus on several Windows 11 PCs. One user reports that a...
  59. 359.A small office recently enabled Windows Defender Firewall with Advanced Security on all Windows 11 laptops....
  60. 360.A technician is preparing a Windows 11 laptop for a temporary contractor. The company wants the contractor to...
  61. 361.A company is preparing a conference room for visiting contractors. The room has several unused Ethernet wall...
  62. 362.A small accounting firm allows employees to install approved productivity tools on their Windows 11 laptops....
  63. 363.A technician is preparing a Windows 11 laptop for a temporary employee in the accounting department. The...
  64. 364.A small business uses Windows 11 laptops for several temporary contractors. The office manager wants each...
  65. 365.A user on a Windows 11 laptop says they can open company applications and save files normally, but they...
  66. 366.A help desk technician needs to install a legacy accounting application on a Windows 11 Pro workstation. The...
  67. 367.A receptionist uses a shared Windows 10 workstation in a clinic lobby. The office manager wants occasional...
  68. 368.A graphic designer uses a Windows workstation to run CAD software and frequently installs printer drivers,...
  69. 369.A technician is reconfiguring a shared Windows 11 workstation used at a hotel front desk. Several employees...
  70. 370.A small office uses Windows 11 PCs joined to a Microsoft Active Directory domain. A user reports that they...
  71. 371.A company issues Windows 11 laptops that use TPM-backed Windows Hello PINs for sign-in. A user reports that...
  72. 372.A company deploys Windows 11 laptops with fingerprint readers for users who work in the field. One employee...
  73. 373.A company issues Windows 11 laptops with infrared (IR) cameras so users can sign in with facial recognition...
  74. 374.A company uses a cloud identity provider to give employees single sign-on (SSO) access to email, file...
  75. 375.A company is deploying Windows 11 laptops to sales staff and wants to reduce password-related help desk...
  76. 376.A technician is troubleshooting access to a shared folder on a Windows file server. The folder D:\Projects is...
  77. 377.A Windows 10 user says a shared spreadsheet in C:\Finance is 'gone.' You browse to the folder and confirm the...
  78. 378.A technician is troubleshooting a Windows 10 PC in a small office. The user reports that they can open...
  79. 379.A help desk technician is assisting a user who needs to update settings in a legacy Windows application...
  80. 380.A user on a Windows 11 Pro laptop is logged in with a standard user account. They need to install a...
  81. 381.A user brings in a Windows 11 Pro laptop that was working normally before a recent motherboard replacement....
  82. 382.A company issues encrypted USB flash drives to field technicians so customer data remains protected if a...
  83. 383.A sales manager uses a Windows 10 Pro laptop and stores sensitive customer proposals in an NTFS folder...
  84. 384.A technician joins a new Windows 11 workstation to the company domain and asks the user to sign in with their...
  85. 385.A technician is preparing a new Windows 11 Pro laptop for an employee. The company uses an on-premises Active...
  86. 386.A technician needs to make sure every user in the Sales organizational unit automatically maps drive S: to...
  87. 387.A technician is updating Active Directory after the accounting department was reorganized. Several user...
  88. 388.A technician is configuring accounts for several users in a small Windows domain. Management wants each user...
  89. 389.A technician joins several Windows 10 Pro computers to an Active Directory domain. The company has a domain...
  90. 390.A technician is setting up access for a new group of interns in a Windows domain environment. The interns...
  91. 391.A technician is preparing several Windows 10 laptops for users who frequently move between office desks....
  92. 392.A small accounting firm is replacing its wireless network. The office manager wants employees to sign in to...
  93. 393.A technician is configuring remote administration for a small business router from across the internet. The...
  94. 394.A small medical office uses a wireless router configured for WPA2-Personal. Staff members connect...
  95. 395.A small accounting office upgrades its wireless router to a model that supports WPA3. After the change,...
  96. 396.A technician is troubleshooting a small office wireless network after replacing an old access point. Several...
  97. 397.A small accounting firm issues Windows 11 laptops to employees who frequently travel with client financial...
  98. 398.A company is rolling out a new remote access portal for employees who work from home. The IT manager wants to...
  99. 399.A small business uses WPA2-Enterprise for its office Wi-Fi so employees can sign in with their company...
  100. 400.A small company wants administrators to sign in to its routers and switches using a centralized...