220-1102 Question 302
Single answerCollaboration toolsA support technician is helping a remote project team that uses a video conferencing and collaboration platform for weekly meetings. Several users report that they can join meetings and hear audio, but they cannot share their screens. The issue affects users on managed company laptops, while users on personal devices can share without problems. The technician verifies that the conferencing service is online and that the affected users have the correct meeting permissions. Which of the following is the MOST likely cause?
- A
A local endpoint security or privacy policy on the managed laptops is blocking screen capture or screen sharing
- B
The users are connected over Wi-Fi instead of a wired Ethernet connection
- C
The meeting organizer did not enable chat for the session
- D
The collaboration platform requires the users to reset their passwords before screen sharing will work
Show answer and explanation
Correct answer: A
Explanation
The best answer is the local endpoint security or privacy policy blocking screen capture or screen sharing. In A+ Core 2 collaboration-tool scenarios, technicians are expected to distinguish between service-side issues, account-permission issues, network issues, and endpoint configuration problems. Since the conferencing platform is confirmed operational, users can join meetings, and sharing works on personal devices, the evidence isolates the problem to managed corporate systems. This aligns with common business configurations such as Windows/macOS privacy controls, endpoint protection rules, or centrally managed policies that restrict screen recording and desktop sharing. Vendor documentation for major collaboration platforms commonly notes that screen sharing depends on OS-level permissions and may be affected by organizational security policies. Best practice is to review local privacy settings, endpoint protection rules, and any group policy or device management configuration applied to corporate laptops.
- A. Correct.
This is correct. When users can join meetings and use audio but cannot share their screens only on managed corporate devices, the most likely issue is a local device restriction. In real environments, endpoint security software, operating system privacy settings, or group policy/mobile device management settings can block screen recording, screen capture, or presentation features. Because personal devices work and meeting permissions have already been verified, the problem points to a device-side control rather than a service-wide issue.
- B. Incorrect.
This is incorrect. A weaker or variable Wi-Fi connection can affect video quality, latency, or call stability, but it would not typically block only the screen sharing feature while leaving meeting access and audio functional. Network conditions may degrade the user experience, but they are not the most likely explanation for a consistent inability to share screens only on managed laptops.
- C. Incorrect.
This is incorrect. Chat settings control messaging within the meeting, not screen sharing capability. A candidate might choose this option by confusing collaboration features with presentation permissions. However, the scenario already states that the users have the correct meeting permissions, and chat being disabled would not prevent screen sharing.
- D. Incorrect.
This is incorrect. Password resets are related to account access and authentication issues, not to a single collaboration feature after the user has already joined the meeting successfully. Since the affected users can authenticate, join, and use audio, an expired or invalid password is not the most likely cause of screen sharing failure.