220-1102 exam dumps: questions 501 to 600 of 828

Correct answer: A

• A. Correct.

  Correct. A Windows Hello PIN is tied to the specific device and protected locally, typically with TPM-backed keys. If the user knows their account password but the PIN no longer works, the recommended first step is to use the built-in PIN reset process such as "I forgot my PIN" from the sign-in screen or Settings, depending on access state. This preserves security and follows Microsoft's intended recovery workflow.

• B. Incorrect.

  Incorrect. Lowering or disabling Windows Hello-related security settings is not the appropriate first response and weakens the organization's security posture. PIN complexity and Hello requirements are normally controlled by policy for a reason. The goal is to restore access through approved recovery steps, not bypass security controls.

• C. Incorrect.

  Incorrect. Clearing the TPM is a disruptive step that can affect stored keys and other protections such as BitLocker, depending on configuration. It is not a first-line troubleshooting action for a forgotten or malfunctioning Windows Hello PIN. A technician should use standard PIN recovery methods before considering hardware security changes.

• D. Incorrect.

  Incorrect. A common misconception is that a Windows Hello PIN is just another version of the user's Microsoft 365 or Microsoft account password. In reality, the PIN is local to the device and unlocks credentials or keys stored on that device. Resetting the cloud password may be necessary for password issues, but it does not directly reset the Windows Hello PIN.

Correct answer: B

• A. Incorrect.

  This is incorrect. Windows Hello biometrics depend on a sign-in method such as a PIN, but removing the PIN does not fix fingerprint recognition. In fact, password-only sign-in would reduce convenience and does not address the likely issue that biometric templates from the old device are not valid on the replacement laptop.

• B. Correct.

  This is correct. Fingerprint data used by Windows Hello is enrolled per device and tied to that device's secure authentication configuration. After a hardware replacement, the user commonly needs to set up Windows Hello again and scan their fingerprints on the new laptop. Since the user can still sign in with a password, re-enrollment is the appropriate first troubleshooting step.

• C. Incorrect.

  This is incorrect. BitLocker drive encryption is separate from Windows Hello fingerprint enrollment. Disabling BitLocker is unnecessary and introduces security risk. There is no normal support procedure requiring BitLocker to be turned off to restore fingerprint recognition.

• D. Incorrect.

  This is incorrect. A file system scan with chkdsk is used to detect and repair disk-related file system issues. The scenario points to a biometric enrollment problem after device replacement, not storage corruption or a damaged profile.

• E. Incorrect.

  This is incorrect. Clearing the TPM is a disruptive action that can affect credentials and encrypted data protections, including BitLocker recovery requirements. Windows Hello fingerprint templates are not imported from an old device by clearing the TPM. This would not be the first troubleshooting step and could create additional problems.

Correct answer: B

• A. Incorrect.

  This is incorrect. Phishing often begins with deceptive email messages, links, or attachments intended to trick users into revealing credentials or launching malware. In this scenario, the common pattern is users installing the same free utility from a website, followed by fake infection alerts and disabled security controls. That behavior aligns more closely with malware delivered through software bundling than with a traditional phishing email campaign.

• B. Correct.

  This is correct. Fake infection warnings, pressure to call a number, browser hijacking behavior, and disabled security tools are classic indicators of rogue antivirus/scareware or related malware. The fact that multiple users downloaded the same free application suggests a repeated infection pattern through bundled or trojanized software. Recognizing this pattern helps the technician respond appropriately by isolating systems, removing the malicious software, scanning for additional payloads, and educating users about untrusted downloads.

• C. Incorrect.

  This is incorrect. A brute-force attack involves repeated login attempts to guess passwords, usually resulting in account lockouts, authentication failures, or suspicious sign-in activity. It does not typically cause fake antivirus pop-ups, browser tabs opening at startup, or end-user scare messages directing users to call a support number.

• D. Incorrect.

  This is incorrect. A denial-of-service attack is intended to overwhelm a service or network resource, causing slowdowns or outages. It would not normally present as pop-up infection messages on local PCs, browser hijacking, or disabled endpoint security on multiple workstations after software installation.

Correct answer: A

• A. Correct.

  Correct. When multiple users' magnetic stripe badges fail at the same reader, the most likely first troubleshooting step is to check the physical swipe reader for dirt, residue, or wear. Swipe-based authentication devices are subject to mechanical and environmental issues, and CompTIA A+ troubleshooting best practice is to start with the simplest and most likely physical cause before replacing components or changing configuration.

• B. Incorrect.

  Incorrect. Account lockout policies relate to authentication failures at the account or directory level, not the physical reading of a badge's magnetic stripe. If users can still sign in with usernames and passwords, disabling lockout would not address the badge reader's inability to consistently read swipe data and would weaken security.

• C. Incorrect.

  Incorrect. Replacing all badges is expensive and premature, especially since the issue occurs with different employees at the same workstation. That pattern points to a local reader issue rather than simultaneous failure of many magnetic stripe cards. A technician should verify and clean the reader first.

• D. Incorrect.

  Incorrect. Domain trust or workstation domain membership problems would more likely affect all authentication methods tied to the workstation, not just intermittent swipe reading. Because username/password login still works, the workstation's domain relationship is likely intact, making this an unlikely first step.

Correct answer: B

• A. Incorrect.

  A remote wipe policy is used to erase data from a managed device, typically when the device is lost, stolen, or being decommissioned. It does not automatically deploy email, Wi-Fi, and passcode settings to users' devices during enrollment. Someone might choose this because remote wipe is a common MDM capability, but it addresses device security after an incident rather than initial configuration.

• B. Correct.

  A configuration profile is correct because it is used in MDM environments to push standardized settings to enrolled devices, such as email account configuration, Wi-Fi settings, VPN settings, certificates, and security requirements like passcodes. In this scenario, the automatic delivery of multiple device settings after enrollment is exactly what configuration profiles are designed to do.

• C. Incorrect.

  A screen lock timeout is only a single device security setting, not a mechanism for deploying a full set of corporate configurations. While a timeout value could be included within a broader policy or profile, by itself it does not explain how email and Wi-Fi settings were provisioned automatically. This distractor reflects the misconception of confusing one enforced setting with the management method that delivers many settings together.

• D. Incorrect.

  An asset inventory report provides administrative visibility into device hardware, software, and enrollment status. It helps with tracking and compliance, but it does not configure devices. A candidate might pick this if they associate MDM with centralized management generally, but reporting and configuration are different administrative functions.