220-1102 Question 594
Single answerApplication fails to updateA user reports that a Windows 11 line-of-business application will not update. The updater starts, downloads the package, and then fails with an error stating it cannot write to the installation directory under C:\Program Files. The user can still run the current version of the application normally. Other applications update without issues. Which of the following is the BEST next step to resolve this problem?
- A
Run the application updater with administrative privileges or use an account with local administrator rights
- B
Disable Windows Defender Firewall so the updater can complete the installation
- C
Clear the browser cache and retry the update from the vendor website
- D
Restart the print spooler service and rerun the updater
Show answer and explanation
Correct answer: A
Explanation
This question tests practical troubleshooting of an application that fails to update after download but before installation completes. In Windows, C:\Program Files is a protected system location, and writing to it typically requires elevated permissions. When an application runs normally but its update process cannot modify files in that directory, insufficient privileges are a likely cause. The best practice is to verify the updater is being run with administrative rights and to confirm the user has the necessary permissions. This aligns with standard Windows application installation behavior and User Account Control (UAC) best practices documented by Microsoft. Firewall troubleshooting would be more appropriate if the application could not reach the update server, and browser cache would be more relevant if the update file itself could not be obtained. Service-related troubleshooting should only be used when the failing component matches the service involved.
- A. Correct.
Correct. The scenario indicates the update downloads successfully but fails when writing to C:\Program Files, which is a protected location in Windows. Updating software installed in this directory commonly requires elevated permissions. Running the updater as an administrator or using an account with appropriate local rights is the most direct and appropriate troubleshooting step.
- B. Incorrect.
Incorrect. The update package is already downloading, which shows network communication is functioning. Windows Defender Firewall is not the most likely cause of a write-permission failure to C:\Program Files. Disabling the firewall is also poor security practice unless there is a specific, validated reason.
- C. Incorrect.
Incorrect. Browser cache issues may affect downloading a file from a website, but the scenario states the updater successfully downloads the package and then fails during installation. That points to a local permissions issue rather than a browser-related problem.
- D. Incorrect.
Incorrect. The print spooler service is related to printing functions, not software installation or update permissions. This option is unrelated to the failure described and reflects a common mistake of restarting arbitrary services without matching them to the symptom.