220-1102 Question 569
Single answerSign-in/browser data synchronizationA user signs in to Microsoft Edge on a newly deployed Windows 11 laptop with the same work account they use on their old laptop. They expect their favorites, saved passwords, and browsing history to appear automatically, but only favorites sync. The user can sign in successfully and browse internal and external websites. As the technician, what should you check FIRST to resolve the issue?
- A
Verify that Edge Sync is enabled for passwords and history in the user's profile sync settings
- B
Reinstall Microsoft Edge to force a full profile migration from the old laptop
- C
Join the new laptop to a homegroup so browser profile data can replicate across the network
- D
Clear the browser cache on both laptops so the cloud account can rescan local data
Show answer and explanation
Correct answer: A
Explanation
This scenario tests practical troubleshooting of browser data synchronization. In modern browsers such as Microsoft Edge, users can sign in successfully while only certain data types are selected for sync. A technician should first verify the sync settings within the browser profile and confirm that the desired categories, such as passwords and history, are enabled. This is faster, less disruptive, and more targeted than reinstalling the browser or clearing cached data. Microsoft documentation for Edge sync explains that sync settings can be managed per data type under the user's profile settings, and that available sync features may also vary depending on whether the user is signed in with a personal Microsoft account or a work/school account subject to organizational policy.
- A. Correct.
Correct. In Microsoft Edge, signing in does not necessarily mean every data category is syncing. Sync can be enabled overall, but individual items such as passwords, history, open tabs, extensions, and favorites may be toggled separately. Since favorites are syncing but passwords and history are not, the most likely first check is whether those specific sync categories are disabled in the user's Edge profile settings.
- B. Incorrect.
Incorrect. Reinstalling Edge is not the best first troubleshooting step when sign-in is already working and some sync data is transferring. The issue points more directly to a sync configuration setting than to a damaged browser installation. Reinstallation is more disruptive and would not be the preferred initial action.
- C. Incorrect.
Incorrect. Homegroup is not relevant here, and modern Windows versions no longer use HomeGroup for this purpose. Browser synchronization in Edge is tied to the signed-in Microsoft account or work/school account and cloud sync settings, not local peer-to-peer sharing on the network.
- D. Incorrect.
Incorrect. Clearing cache may help with page-loading issues or stale website content, but it does not enable cloud synchronization of saved passwords or browsing history. This option reflects a common misconception that all browser issues are cache-related.