220-1102 exam dumps: questions 201 to 300 of 828

Correct answer: A

• A. Correct.

  Correct. The /Users//Library folder contains user-specific application data, including per-user preference files in /Users//Library/Preferences. If only one user is affected, this is the most appropriate place to look first. Resetting or removing the affected app's preference plist from this location can often resolve user-specific configuration problems without impacting other accounts.

• B. Incorrect.

  Incorrect. /Library/Preferences stores system-wide or shared preference files that can affect all users on the Mac. Because the issue occurs for only one user, checking the local user's Library folder is the better first step. Choosing this option reflects the common misconception that all app preferences are stored globally.

• C. Incorrect.

  Incorrect. /System/Library/Preferences contains Apple-managed system files and settings used by macOS. Technicians generally should not modify this area when troubleshooting a single user's app configuration issue. This option is plausible because it sounds like a settings location, but it is not the correct first place for per-user application preferences.

• D. Incorrect.

  Incorrect. The application bundle in /Applications contains the app's program files and resources, not the user's preference data. Editing contents inside an app bundle is not the standard method for resetting a user's corrupted settings and can create maintenance or code-signing issues.

Correct answer: C

• A. Incorrect.

  This is incorrect. A personal Apple ID is owned and controlled by the employee, not the organization. While passcode and purchase restrictions can help, they do not solve the core problem of separating corporate control from personal accounts. In a business environment, relying on personal Apple IDs can complicate app ownership, device reassignment, and data governance.

• B. Incorrect.

  This is incorrect. Sharing one Apple ID across multiple employees is poor practice and can violate Apple's intended account usage model. It creates accountability, security, and synchronization problems, and it does not provide proper user-level management. Shared credentials also increase the risk of unauthorized access and make auditing difficult.

• C. Correct.

  This is correct. Managed Apple IDs are designed for organizational use through Apple Business Manager and work with MDM for corporate control. This approach lets the company apply restrictions, manage access appropriately, and distribute apps in a controlled way without depending on employees' personal Apple IDs. It also supports cleaner ownership and lifecycle management for company-issued devices.

• D. Incorrect.

  This is incorrect. Disabling screen lock would reduce device security and is not a valid method for controlling Apple ID usage. Screen locks protect corporate data. Apple ID restrictions and app deployment should be managed through MDM policies and organizational identity controls, not by weakening local device security.

Correct answer: C

• A. Incorrect.

  Incorrect. A full format does not reliably sanitize confidential data, especially on SSDs where wear leveling can leave data in cells not directly overwritten by standard formatting. Tagging equipment as out of service may be part of asset handling, but it does not address secure data destruction requirements.

• B. Incorrect.

  Incorrect. Emptying recycle bins or using cleanup tools only removes references to files in the operating system and does not securely erase sensitive data. Removing the devices from the domain is an administrative step, not a data sanitization method.

• C. Correct.

  Correct. Best practice is to follow the organization's approved disposal and data retention policies first, then use a proper sanitization method suitable for SSDs, such as manufacturer-supported secure erase or an approved organizational process. Documenting the chain of custody helps maintain accountability and supports security and compliance requirements during disposal.

• D. Incorrect.

  Incorrect. Deleting user profiles does not securely remove underlying data from storage. Donating devices before approved sanitization and disposal processing would create a serious security risk, especially for systems that held finance data.

Correct answer: A

• A. Correct.

  Correct. File History is designed to restore earlier versions of user files in protected locations such as Documents, Desktop, Pictures, and other selected folders. Because the issue is a single overwritten workbook and hourly backups exist, restoring the prior version of that specific file is the fastest and least disruptive method.

• B. Incorrect.

  Incorrect. System Restore is intended to revert system files, drivers, installed applications, and registry settings. It does not function as a primary tool for recovering a previous version of a user document such as an Excel workbook. Using it would also introduce unnecessary risk by changing system state.

• C. Incorrect.

  Incorrect. Reinstalling Excel would not restore the previous contents of an overwritten workbook. AutoRecover can help with unsaved or unexpectedly closed files in some situations, but it is not a reliable backup method for a file that was saved with bad data and later needs a prior version from yesterday.

• D. Incorrect.

  Incorrect. Disk Cleanup removes unneeded files to free storage space; it does not recover prior versions of user documents. Attempting recovery from free space is not an appropriate first step when a valid File History backup already exists.

Correct answer: A

• A. Correct.

  Correct. A full system scan is the appropriate next step when a quick scan does not resolve recurring malware alerts. Full scans check more locations, including startup areas, scheduled tasks, temporary folders, and user profile paths where persistence mechanisms may exist. Reviewing quarantine and detection details also helps identify the exact file path, malware name, and whether the antivirus has already isolated part of the infection.

• B. Incorrect.

  Incorrect. Disabling real-time protection reduces security and can allow the malware to execute or spread. Deleting random files from Downloads is not a reliable remediation method because the malicious file may be located elsewhere or recreated by a startup item, scheduled task, or another malicious process. This reflects a common mistake of taking action before properly identifying the threat.

• C. Incorrect.

  Incorrect. Repeated alerts usually mean the antivirus is successfully detecting ongoing malicious activity, not that it is broken. Removing the antivirus would leave the system less protected and make cleanup harder. A technician should use the antivirus tools more thoroughly before considering any product issue.

• D. Incorrect.

  Incorrect. Clearing browser cache and cookies can help with some browser-related issues, but it does not address a Trojan that is triggering antivirus detections at sign-in. Because the problem appears tied to startup persistence, browser cleanup alone is unlikely to identify or remove the source.