220-1102 Question 214
Select 2AccessibilityA user in a finance department has repetitive strain issues and reports that double-clicking and holding down key combinations such as Ctrl+Alt+Del are physically difficult. The user works on a Windows 11 laptop and wants a solution that reduces the need for simultaneous key presses and minimizes mouse strain without installing third-party software. Which TWO built-in accessibility features should the technician enable to best meet these requirements?
- A
Sticky Keys
- B
Filter Keys
- C
ClickLock
- D
Narrator
- E
Magnifier
Show answer and explanation
Correct answers: A, C
Explanation
The best answers are Sticky Keys and ClickLock. Sticky Keys is the standard Windows accessibility feature for users who cannot easily press multiple keys at once, making it appropriate for combinations like Ctrl+Alt+Del. ClickLock is a Mouse setting in Windows that helps users avoid holding the mouse button down for drag-and-drop operations, which can reduce strain for users with repetitive stress injuries. Filter Keys is a plausible distractor because it is also an accessibility feature related to keyboard use, but it is intended for users who accidentally press keys repeatedly or too briefly, not for users struggling with simultaneous key combinations. Microsoft documents these features in Windows Accessibility settings under Keyboard and Mouse options, which align with CompTIA A+ Core 2 objectives covering practical use of built-in accessibility tools.
- A. Correct.
Correct. Sticky Keys is designed to help users who have difficulty pressing multiple keys at the same time. It allows modifier keys such as Ctrl, Alt, Shift, and the Windows key to be pressed one at a time instead of simultaneously. In this scenario, that directly addresses the user's difficulty with key combinations.
- B. Incorrect.
Incorrect. Filter Keys helps users who have trouble with brief or repeated keystrokes by adjusting keyboard response settings such as ignoring repeated key presses or slowing the acceptance of keystrokes. While useful for some motor impairments, it does not specifically solve the problem of needing to press key combinations one at a time or reduce mouse double-click strain.
- C. Correct.
Correct. ClickLock allows a user to highlight or drag items without holding down the mouse button continuously. It can reduce mouse strain for users with repetitive stress injuries. Although it does not directly change double-click behavior, it does minimize the need for sustained mouse-button use and is the best built-in option listed for reducing mouse strain.
- D. Incorrect.
Incorrect. Narrator is a screen-reading feature intended primarily for users who are blind or have low vision. It reads on-screen text aloud and assists with navigation, but it does not address difficulty with simultaneous key presses or mouse strain in this scenario.
- E. Incorrect.
Incorrect. Magnifier enlarges portions of the screen for users with low vision. It is useful for visual accessibility needs, not for the physical input challenges described here.