220-1102 Question 225
Single answerGesturesA user reports that on a Windows 11 laptop with a precision touchpad, they can move the pointer and tap to click, but they cannot switch between open apps by swiping with three fingers. The user says this worked before a recent settings change. You verify the touchpad hardware is functioning normally. Which action should the technician take FIRST to restore the gesture?
- A
Open Touchpad settings and reconfigure the three-finger gesture assignment
- B
Replace the touchpad because multi-finger input failure indicates a hardware defect
- C
Disable tap-to-click so Windows can prioritize advanced gestures
- D
Reinstall the video driver because app switching is controlled by the GPU
Show answer and explanation
Correct answer: A
Explanation
This scenario tests practical troubleshooting of gestures in Windows. When a precision touchpad still supports pointer movement and tapping, but a specific gesture such as three-finger swipe to switch apps no longer works, the technician should first check whether the gesture has been disabled or reassigned in Windows settings. Microsoft documents that precision touchpad gestures, including three-finger and four-finger actions, are configurable in Windows Settings. Best practice in A+ troubleshooting is to start with the most likely and least invasive fix, especially when the user reports a recent settings change and core hardware functionality remains intact.
- A. Correct.
Correct. In Windows 10/11, three-finger gestures on a precision touchpad can be customized or reassigned in Settings under Bluetooth & devices > Touchpad. If the user changed settings recently and basic pointer movement still works, the most likely cause is that the three-finger gesture action was changed from app switching to another function or turned off.
- B. Incorrect.
Incorrect. The touchpad is already confirmed to move the pointer and accept tap input, which indicates the hardware is at least basically operational. A failed three-finger app-switching gesture after a settings change is more consistent with configuration changes than with immediate hardware replacement.
- C. Incorrect.
Incorrect. Tap-to-click is a separate touchpad behavior and does not need to be disabled for three-finger gestures to function. This distractor reflects the misconception that Windows must choose between basic tap actions and advanced multi-finger gestures.
- D. Incorrect.
Incorrect. The GPU and display driver affect rendering and display output, but three-finger swipe app switching is a touchpad gesture configuration feature handled through Windows touchpad settings and input support. Reinstalling the video driver would not be the first troubleshooting step for this symptom.