220-1102 Question 234
Single answerFile managementA user reports that the C: drive on a Windows 10 laptop is almost full. After checking, a technician finds a large Downloads folder containing setup files, old ZIP archives, and several duplicate copies of documents. The user wants to free up space quickly without affecting installed applications or Windows system files. Which action should the technician take FIRST?
- A
Run Disk Cleanup and select Temporary files, Recycle Bin, and Downloads after confirming the contents with the user
- B
Delete the contents of C:\Windows\System32 because it contains many large files that are not used every day
- C
Format the C: drive and restore only the user's documents from backup
- D
Disable virtual memory so the paging file no longer uses disk space
Show answer and explanation
Correct answer: A
Explanation
For A+ Core 2 file management, the best first action is to use a built-in, low-risk tool to remove unnecessary files while preserving system integrity. In Windows, Disk Cleanup is a standard method for deleting temporary files and other disposable data. Technicians should verify user data before deleting items from folders like Downloads because those files may still be needed. Best practice is to start with nonessential files, then review large user folders and duplicates, rather than modifying system folders or making major configuration changes. Microsoft documentation and standard support practices emphasize using built-in cleanup tools and avoiding manual deletion of critical operating system files.
- A. Correct.
Correct. Disk Cleanup is an appropriate first step for reclaiming space on a Windows system, especially for temporary files and Recycle Bin contents. If the Downloads folder is consuming significant space, the technician should confirm with the user before removing anything from Downloads because it may contain needed installers or files. This approach targets nonessential files without risking operating system stability or application functionality.
- B. Incorrect.
Incorrect. The System32 folder contains critical Windows operating system files. Deleting files from C:\Windows\System32 can render Windows unstable or unbootable. This option reflects a dangerous misunderstanding that large system folders are safe targets for routine space recovery.
- C. Incorrect.
Incorrect. Formatting the drive is an extreme measure and is not an appropriate first action for a routine low-disk-space issue. It would be disruptive, time-consuming, and unnecessary when less invasive file-management steps can reclaim space safely.
- D. Incorrect.
Incorrect. Disabling virtual memory may free some disk space, but it can degrade system performance and stability, especially on systems with limited RAM. It also does not address the actual issue identified in the scenario: unnecessary user files in Downloads, ZIP archives, and duplicates.